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windows 8 wont let me reset my computer

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  • Windows 8
  • Computers
Last response: in Windows 8
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October 5, 2014 7:44:12 PM

I am having some major problems with my laptop so I am trying to reset it. when I try to reset back to factory settings from the recovery menu it does nothing just says preparing and nothing else. I waited an hour. When I tried using media option it let me and acted like it was going to do it and then a menu came up asking what keyboard layout I wanted and after choosing went back to the menu to let me choose what method I wanted to do the reset and just kept repeating itself. If I choose the reset option from that menu it then tells me I have a partian missing. I do not know what to do.

More about : windows wont reset computer

October 5, 2014 7:47:08 PM

Do you have a Windows installation disc or flash drive? And who is the manufacturer of the laptop?
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a b * Windows 8
October 5, 2014 7:54:08 PM

Did you originally install Windows 8 - then update to Windows 8.1? There is a known issue with the reset function when you update to 8.1 from 8.
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October 5, 2014 8:04:43 PM

It is a sony and yeas I think I did start with windows 8 and then upgrade to 8.1 when my computer told me to
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October 5, 2014 8:06:10 PM

I had to make my own disk when I got the computer. created them on a DVD+R
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