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Arris TM502G modem issue,

Tags:
  • Light
  • Modem
  • Video
  • Power
Last response: in General Connectivity
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October 6, 2014 7:54:58 AM

Ok here is my issue.

I feel that my modem is automatically re booting it self at random.While buffering a video or playing on line mmos or both.All the lights will blink off except DS or US or DS then come back on.I can not seem to replicate this issue,It happens at random.

I put two splitters on Antronix-CMC3002H 2 Way Splitter these seem to work well for tv and cable modems.

At the time be for i put the spiltters on my Down stream was at.

Downstream
Freq/Power: 759.000 MHz 7 dBmV
Signal to Noise Ratio: 36 dB
Modulation: QAM256

Now it's at
Downstream
Freq/Power: 759.000 MHz 5 dBmV
Signal to Noise Ratio: 36 dB
Modulation: QAM256

Befor upstream
Upstream
Freq/Power: 25.000 MHz 48 dBmV
Channel Type: Mixed (TDMA and ATDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM64
After
Upstream
Freq/Power: 25.000 MHz 43 dBmV
Channel Type: Mixed (TDMA and ATDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM64

Is a lower dBmV better then a higher.From what i have read higher dBmV's at a higher rate will cause issues with signal noise issues if i am not mistaken.I have had called my cable company seven times.And had 3 to 4 guys out.To replace the lines and end of the cables.

More about : arris tm502g modem issue

October 17, 2014 1:20:42 PM

Ok i and Armstrong have finally fixed my internet issue.

The issue here that was causing my modem to reset was a old double dish net work wire that was connected to it.The Tv is fine but it was causing issues with the modem.

If any body is having an issue like i did with there modem resetting it self for no reason.The main cause could be a old old wire.Best idea is to have them replace all the wires.
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