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Attempted to install video card drivers now computer doesn't display loading screen or BIOS.

Tags:
  • Hard Drives
  • Drivers
  • Computers
  • Boot
  • BIOS
  • Graphics
  • Graphics Cards
Last response: in Graphics & Displays
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October 6, 2014 10:48:48 AM

Hello all! I will try my best to describe my issue...Recently I had a faulty hard drive, so I went ahead and installed my operating system restore disk (Dell provided) on another hard drive where it booted successfully. I began to install important drivers, however during the driver update on the PCIe video card (see below), I received a BSOD (I was unable to retrieve log file from minidump). Following this, the computer restarted without video - couldn't see a loading screen or even the BIOS, and the video card's fan kept revving high and then back down to low, almost as if the PC was restarting every 4-5 seconds. When I removed the video card from the PCIe slot and just used the integrated graphics, all loaded and worked correctly. I've cleaned the video card, removed all old drivers (and its remnants), and checked the PCI slot for damage, but I am still having problems. It seems strange that it would be hardware related being that it had started to screw up in the middle of the Catalyst Control Center/driver install. Anyways, I'm at a loss here... any help is greatly appreciated! Relevant computer info as follows:

Dell Studio XPS 7100
AMD Phenom ii x 6 @ 2.8 mhz
Integrated ATI Radeon 4200 HD graphics card
PCIe Video card (not stock): ATI Radeon 5670 HD
Windows 7 Home Pro

More about : attempted install video card drivers computer display loading screen bios

a b \ Driver
a c 341 U Graphics card
October 6, 2014 10:52:13 AM

try booting in safe mode with the graphics card. Sounds to me the graphics card is faulty, or the Dell BIOS is not keen with that upgraded card in your system, even though it worked for a small period of time.
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a b U Graphics card
October 6, 2014 11:06:11 AM

Use the onboard GPU - boot to safe mode.
Run the AMD Cleanup Utility to completely remove all ATI products.
Boot back to safe mode with the discrete GPU.
Install the drivers again, but use the previous driver, not the latest.

See how that works out.
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October 6, 2014 11:59:46 AM

Thanks for your quick responses. I'm disappointed in myself for not testing in safe mode yet...I'll go ahead and give that a shot
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October 9, 2014 12:18:36 PM

cowboydude99 said:
Use the onboard GPU - boot to safe mode.
Run the AMD Cleanup Utility to completely remove all ATI products.
Boot back to safe mode with the discrete GPU.
Install the drivers again, but use the previous driver, not the latest.

See how that works out.


It worked! Great advice.
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a b U Graphics card
October 9, 2014 12:21:17 PM

Happy to help!!
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!