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I've tried everything but I can't seem to remove this virus need help

Tags:
  • Navigation
  • Virus
  • Firefox
  • Malware
  • Windows 7
Last response: in Windows 7
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October 6, 2014 4:38:16 PM

Hi , I got a virus called url:mal in my pc & it is posing as an addon in firefox as Site Navigation 0.9.1, I got the free version of Avast & got the Anti malware bytes pro & Avast seems to be detecting it but cannot remove it , I've run a scan with Malwarebytes but no luck & I've also tried adwarecleaner, rkill & combofix but it still there , I've even tried to remove it from firefox manually , tried disabling it & even tried resetting the firefox but it keeps coming back after I reopen the browser

More about : remove virus

October 6, 2014 4:44:03 PM

Have you tried booting in safe mode then removing it?
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October 6, 2014 4:46:01 PM

anti-duck said:
Have you tried booting in safe mode then removing it?


No , I've heard about removing viruses manually but never tried that before can you instruct me how I mean I know how to go in safe mode by tapping f8 but then what?
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a b $ Windows 7
October 6, 2014 4:47:36 PM

Nasty viruses will negate many recovery options. You may be faced with the need to do a clean install.

Try booting in safe mode with your windows install dvd and try to use system restore back to a known good point.
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October 6, 2014 4:53:50 PM

geofelt said:
Nasty viruses will negate many recovery options. You may be faced with the need to do a clean install.

Try booting in safe mode with your windows install dvd and try to use system restore back to a known good point.


But wouldn't the virus trigger back if I use system restore? Can't I just make another user account & delete this one? along with it's files
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a c 633 $ Windows 7
October 6, 2014 5:08:20 PM

If you restore back to a point before you had the infection, no, it won't come back.

Manually removing a virus usually doesn't work. It puts pieces of itself in LOTS of places.
A disguised entry in the Registry will find that, and reinstall itself.
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October 6, 2014 5:27:18 PM

USAFRet said:
If you restore back to a point before you had the infection, no, it won't come back.

Manually removing a virus usually doesn't work. It puts pieces of itself in LOTS of places.
A disguised entry in the Registry will find that, and reinstall itself.


I'll try that & report back to you , I think ESET online scanner has detected it
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October 7, 2014 12:38:58 AM

Okay I think I managed to remove it , I went into safe mode & ran a scan with Anti malware bytes & then with AdwCleaner & then restarted my pc It was still in my web browser but Avast wasn't detecting it no more & I deleted it from the addonslist & restarted the browser 5 or 6 times & even restarted my pc & it wasn't there :D 
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