External HDD is detectable by Device Manager not File Explorer

omareg94 · Oct 6, 2014

My external hard drive is detectable by Device Manager but not detectable (showing) in File Explorer.

My External HDD is Seagate Expansion Portable Drive 1TB Model: SRD00F1

Image showing how it's detectable normally in Device Manager:
http://i.imgur.com/W5HMkdg.png
Image showing that the device is detected to be working properly:
http://i.imgur.com/XXzMlj7.png

Orgie · Oct 6, 2014

Check to see how Disk Management see's it as.
( start - right click "Computer" - Manage - Disk Management)

omareg94 · Oct 7, 2014

Orgie :

It took a while then a popup window "Initialize Disk" appeared, and my external HDD is recognized as unallocated!
Here's a shot for clarifying:
http://i.imgur.com/zG4B7FR.png

D_Know_WD · Oct 7, 2014

Hi there omareg94,

Is this a brand new hard drive? If yes, you should first initialize it. After that you should partition and format it. Do that if it is only a brand new one as you will lose the data on it if you have some.

Hope this will help,
D_Know_WD

omareg94 · Oct 7, 2014

D_Know_WD :

No it isn't a brand new. It have been used normally and I have a lot of important data on it. I need to make it working as it was with its data on it.

D_Know_WD · Oct 7, 2014

Hi there omareg94,

Most probably you have a partition table problem. There are quite a lot threads on the forum about that. Below I will provide some. Keep in mind though that the safest way to recover your data is through a data recovery company.
Also, it will be a good idea to try and connect the drive with another USB cable.

Here are some threads you may want to take a look at:
http://www.tomshardware.co.uk/answers/id-1956932/recover-files-unallocated-space-external-hard-drive.html
http://www.tomshardware.co.uk/forum/264968-32-dissapeared-unallocated-extremely-worried
https://www.youtube.com/watch?v=VgRamk_0ask

Hope this will help,
D_Know_WD

omareg94 · Oct 9, 2014

D_Know_WD :

I've discovered that there are dust particles on the platter unfortunately!
Kindly check my new question: How to clean an external HDD's platter?

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External HDD is detectable by Device Manager not File Explorer

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