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Printer stopped printing complete pages. Also prints pg.2&3 on the pg.1 sheet farther down.

Tags:
  • Windows 7
  • Epson
  • Artisan 810
  • printing problem
October 7, 2014 2:30:00 AM

Epson Artisan 810 printer
Windows 7 Home Premium SP1 64-bit | Mac Pro OS X 10.6.8 also

So I had this printer working with my Windows laptop wirelessly without issue. A couple days ago I tried to print something that was short, took up about 1/3 of a page but I had it copied (with a minor difference) at the top of 3 pages. Print preview looked fine - showed 3 pages with the almost identical text on each -but then when I printed it it came out so that just the first line of pg.1 printed, then a little ways down, about 1/3 or so, part of pg.2 printed, a little more than pg.1 but not much more. Then a little past 1/2 down the sheet pg.3 printed in its entirety. I tried printing only pg.1 but it only printed the first line that time also. (almost as if it's leaving room for pg.2 to "overlap" pg.1 and pg.3 to "overlap" pg.2)

So I uninstalled all the Epson software and drivers and reinstalled. Same thing. I turned printer off and on again. Same thing. I did a factory reset on the printer. Same thing. I did a factory reset on printer and reinstalled drivers again before trying. Same thing. I connected the printer to my Mac Pro using the usb cable, installed the drivers, same thing.

I looked through the printer settings and found that the paper was set to A4 (which I didn't know what that was at the time) and bi-directional was on. I changed paper selection to letter and turned off bi-directional and still same thing.

I used Open Office rtf and Write and Paint and Adobe Reader to print a pdf and all did same thing. On the Mac I made a text document in Text Edit or whatever that generic text app is called that comes with OS X and tried a pdf in Adobe, same thing.

There's only one thing I can think of that I may have done in some settings somewhere where I may have tried to print something for a cd cover in booklet style so I could fold it over. I'm not sure I ever did that though. It's been months since I've printed anything and I don't remember for sure if I tried to do that. I know that I did use a trial of Easy CD & DVD Cover Creator v4.13 to print some cd inserts and I'm sure that's the last thing I printed, but I think I just did a normal print and then cut it to size. I've uninstalled that and it did not help.

Any ideas on what I can try? I've sent an email to Epson support. Not very helpful, they advised me to try other programs even though I had told them I had even tried a different computer. Hopefully they know what to do. I came up with one person that seems to have the same problem doing a search and there was no solution.

This is driving me crazy!

TIA for any suggestions.

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