Computer crashes randomly esp. while gaming URGENT HELP NEEDED

Cyklos2014 · Oct 7, 2014

Hello everyone,

Problem: My laptop is crashing randomly for the last 2 months. Sometimes it crashes after 4 hours sometimes after 1 hour. It happens quicker while playing games. Temps are all fine CPU 70C GPU 50C. I brought PC to repair to apply new Thermal paste cleaned everything out. What's weird though is once it crashes it sometimes crashes several times. Meaning PC restarts (after crash) i get to windows it crashes again. Then it can go again for several hours without crashing and crashes again....

I tried reformatting 3 times no results updated all drivers to newest and still no results.

Can anyone tell me what it could be ? Power Supply maybe or RAM? How do i check?

I'm losing my mind please help me!

Thanks

PC information: (Custom made from a company online xoticpc)

1 x FORCE 1761 / MSI 1761 ()
Display 17.3" FHD 16:9 "Matte Type" Super Clear Ultra Bright LED Matte Screen (1920x1080) (SKU - X1R553)
Processor 2nd Generation Intel® Core™ i7-2670QM, 2.2-3.1GHz, (32nm, 6MB L3 cache) - Limited Availability (SKU - X2N167)
Thermal Compound Stock OEM Thermal Compound ( IC Diamond Thermal Compound - CPU + GPU Provided FREE with Processor Upgrade!)
Graphics Video Card nVidia GeForce GTX 570M 1,536MB PCI-Express GDDR5 DX11 (SKU - X3R454)
Ram 8GB DDR3 1600MHz CL9 Dual Channel Memory (2x4GB SODIMMS) (SKU - X4N203)
Exterior Finish Standard Finish
Primary Hard Drive 500GB (w/ 4GB SSD Memory) Seagate XT 7200RPM NCQ Hybrid 32MB Cache (Serial-ATA II 3GB/s) (SKU - X5R429)
Raid HDD Raid Settings - OFF
Optical Drive Bay Hard Drive Caddy No Extra Optical Bay Hard Drive Caddy
Wireless Network Intel® Ultimate-N 6300 - 802.11A/B/G/N Wireless LAN Module (Includes 3rd Antenna) (SKU - X8R108)
Wireless Network Accessories No Network Accessory
Sound Card Sound Blaster Compatible 3D Audio - Included
Battery Smart Li-ion Battery (9-Cell

Orgie · Oct 7, 2014

I would say do a memory dance, Remove one of the sticks memory and if it crashes then test the other one on its own.

Also when the system crashes does it shut down completely and you have to manually turn it on or does it restart on its own?

Cyklos2014 · Oct 7, 2014

Sometimes I need to manually close it myself. Most of the time it restarts automatically.

Paul NZ · Oct 7, 2014

If its bluescreening upload the dmp files somewhere. Then post the link

Cyklos2014 · Oct 7, 2014

It is not bluescreening.... I tried Whocrashed no reports found

Paul NZ · Oct 7, 2014

I would look in event viewer about the time it happens. Under windows log / system.

Cyklos2014 · Oct 7, 2014

Thanks Paul I posted several Errors i found:

Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. (Something about Kernal Power)

The following boot-start or system-start driver(s) failed to load:
amdkmafd

I made screenshots:

Link 1: http://snag.gy/enEY5.jpg
Link 2: http://snag.gy/PcQZP.jpg

Paul NZ · Oct 7, 2014

That maybe a power / PSU related. Got a spare adapter?

Cyklos2014 · Oct 7, 2014

Its a laptop... therefore you think it could be the battery that is broken?
I should also mention that I had a weird issue today where after the crash my PC would stay black.

I had to follow the guide online and reset the battery by taking it out pressing 15 sec. on the power botton with the battery out then plug in without the battery in the laptop and it worked again.
Do you think that is relevant to the problem?

Is it the battery or the adapter? I'm quite confused :/

Thanks for the help Paul I really appreciate it

Cyklos2014 · Oct 7, 2014

Paul i also used HD Tune Pro and it says end to end error detection failed 89 89 99 11.

I did a screenshot here:

Could the hard drive also be the problem or def. the battery/adapter ??? http://snag.gy/yS3bg.jpg

Orgie · Oct 7, 2014

Cyklos can you be more specific on how the system crashes/shuts down.

Also what kind of motherboard do you have on the system?
As the driver that failed to load is showing AMD i am not seeing any of your specs show from AMD wondering to see if your motherboard has anything related to AMD Chipset.

Paul NZ · Oct 7, 2014

Take the battery out run it on power. If it reboots with the same event id: 41 errror it maybe the adapter or even internal

I dont know what the hdd error means

But here http://www.overclock.net/t/1256011/end-to-end-error-detection-failed it says dont worry about that error unless it gets higher. Then it may die

Cyklos2014 · Oct 7, 2014

So it shuts down mostly when i play games randomly sometimes after 1 hour sometimes after 4 really depends. And it restarts automatically most of the time. I dunno which motherboard i have it is not listed in my order. I will contact MSI tomorrow and ask.

Cyklos2014 · Oct 7, 2014

Thanks Paul I will try this, however, I am not sure if my laptop can handle video games without the battery in it?

Paul NZ · Oct 7, 2014

Thats what power is for

Cyklos2014 · Oct 7, 2014

But if it should fail again it could also be the hard drive correct? If it is the power adapter or even internal what can I do in order to fix the problem? I'm running a Seagate diagnostic tool now in order to find out if my hard drive is problematic.

Paul NZ · Oct 7, 2014

If its internal, you'll have to go to a pc shop to get it fixed. Or the power replace the adapter.

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