I/O device error however I can see thumbnails of photos and it shows up on My Computer. I can't save or transfer files and not

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artisticchic

Reputable
Oct 7, 2014
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4,510
Okay, yes, I'll send you some cookies! My Passport external harddrive has been working wonderfully. Now, I can't access the folders. I can see thumbnails and it loads and the light is on but I get that I/O device error and failure to write. PLEASE, for the love of cookies, help me!?
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
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Hi there artisticchic,

I/O(input/output) error are most of the times related to connection issues. You can try connecting the device with a different cable to a different USB port. Trying it on another PC is a good idea too.
Another thing you can do is to run the WD's Data Lifeguard Diagnostic tool and test the HDDs health.

WD DLG: http://support.wdc.com/product/download.asp?groupid=810&lang=en

D_Know_WD
 
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artisticchic

Reputable
Oct 7, 2014
3
0
4,510
Well, it is a seagate freeagent go. For some reason, I thought it was the WD. I've tried 3 different cables and 7 different computers. I was able to transfer one folder of photos by individually selecting them and copying them onto a desktop. It is recognized by the computer, shows up under My Computer, loads and everything, but always has the I/O error and delayed write failed. I read online on some forums about Dell and BIOS? I don't know what BIOS is but they were saying turn if off. It worked great for awhile and now, it's like...I don't want to work....UH!
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
After the issue persists when connected to various computers, I would say it has nothing to do with the BIOS.
Bad sectors could be another reason that may cause your issue. You can check the following thread: http://www.tomshardware.co.uk/answers/id-1910707/western-digital-external-drive-error.html
If this works, I would suggest you to copy and back up the data on the drive to your PC. After that you can check the drive the following way: Go to My Computer -> Properties -> Tools -> Check now-> click on the two boxes -> Start.
If the solution from the thread does not work, you can just try the error checking method I have already mention.

Hope this will help,
D_Know_WD
 
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