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Losing Internet access intermittently but still have wifi connection

Tags:
  • Wireless Internet
  • Internet Connectivity
  • Internet Access
  • DNS Error
  • WiFi
  • Wireless Network
  • Wireless Access
  • Connection
  • DNS Server
  • Windows 7
October 7, 2014 6:41:18 PM

Hi guys,

Hope you can help. I'm completely at a loss as to what to do. I've tried a number of things online but to no avail. I've restored the laptop to factory settings, I've removed the antivirus to see if there are issues but no success.

Basically it worked ok following the rebooting of the laptop for a few days but then went back to the same problem. I could be using the internet away ok, and then suddenly I will get a yellow triangle with an exclamation mark over the wifi signal. When I look at it I see that I am connected to the wifi but there is no internet connection. Turning off the wireless adapter and turning it back on will work for a few moments before going back to the same issue. After a few minutes it will resolve itself but this is a nightmare if I'm watching videos.

When I troubleshoot, it sometimes shows that it can't find issues, and other times it says there are issues connecting with the DNS.

Please can someone help? I am at wits end with this. I've copied and pasted the Diagnostic report below.There are no other issues with other wireless devices connecting with the internet.




Issues found Detection details
Spoiler


6 Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding Detected Detected

Contact your network administrator or Internet service provider (ISP) Completed

Windows can't communicate with the device or resource (DNS server). The computer or service you are trying to reach might be temporarily unavailable.


Detection details Expand

InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Manufacturer . . . . . . . . . : Ralink Technology, Corp.
Provider . . . . . . . . . . . : Ralink Technology, Corp.
Version . . . . . . . . . . . : 3.2.1.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem4.inf
Inf File Date . . . . . . . . . : 19 April 2011 18:27:08
Section Name . . . . . . . . . : NDIS61_RT3900E3.ndi
Hardware ID . . . . . . . . . . : pci\ven_1814&dev_5390
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: d6f66a44-0d2f-4bfc-a9b6-87878b814597
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 8
Connection ID: 8

Connection status summary
Connection started at: 2014-10-08 00:55:03-741
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 1 item(s) total, 1 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
EC-43-F6-55-4A-B4 Infra <unknown> -75 1 OBriens

Connection History

Information for Auto Configuration ID 8

List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 50 Yes OBriens

List of preferred networks: 1 item(s)
Profile: OBriens
SSID: OBriens
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 8
Connection started at: 2014-10-08 00:55:03-741
Auto Configuration ID: 8
Profile: OBriens
SSID: OBriens
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: ec-43-f6-55-4a-b4
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 81227
Ndis Tx: 44635
Unicast decrypt success: 143
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 766
Rx failure: 0
Tx success: 169
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 0 item(s)

Information for Auto Configuration ID 7

List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 38 Yes OBriens

List of preferred networks: 1 item(s)
Profile: OBriens
SSID: OBriens
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 7
Connection started at: 2014-10-08 00:44:28-837
Auto Configuration ID: 7
Profile: OBriens
SSID: OBriens
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: ec-43-f6-55-4a-b4
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 1410
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 1967
Rx failure: 0
Tx success: 834
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2014-10-08 00:54:51-891
Roamed from BSSID: ec-43-f6-55-4a-b4
Reason: 0x00000002
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205

Information for Auto Configuration ID 6

List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 38 Yes OBriens

List of preferred networks: 1 item(s)
Profile: OBriens
SSID: OBriens
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 6
Connection started at: 2014-10-07 12:44:59-306
Auto Configuration ID: 6
Profile: OBriens
SSID: OBriens
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: ec-43-f6-55-4a-b4
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 1066
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 1577
Rx failure: 0
Tx success: 841
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 3 item(s)
Times: 2014-10-08 00:44:16-981
Roamed from BSSID: ec-43-f6-55-4a-b4
Reason: 0x00000003
Times: 2014-10-08 00:43:37-493
Roamed from BSSID: ec-43-f6-55-4a-b4
Reason: 0x00000002
Times: 2014-10-08 00:34:44-088
Roamed from BSSID: ec-43-f6-55-4a-b4
Reason: 0x00000002
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205




InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: d6f66a44-0d2f-4bfc-a9b6-87878b814597
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi

Result of diagnosis: There may be problem






InformationalDiagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: d6f66a44-0d2f-4bfc-a9b6-87878b814597
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Profile: OBriens
SSID: OBriens
SSID length: 7
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No


Result of diagnosis: There may be problem



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