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USB Mouse Won't Respond, Gives Error Message, Doesn't Move

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  • Peripherals
  • Mice
  • USB
Last response: in Computer Peripherals
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October 7, 2014 9:24:56 PM

I use a generic USB mouse on a Toshiba Satellite C655. The touchpad mouse stopped working long ago. Now I am having a problem with the USB mouse. Although it still "acts" plugged in in the sense that the red light on the bottom is on, it also stops working and gives an error message when I try plugging it into all USB ports. Basically, the idea is that it says on the computer that the device is malfunctioned and the mouse cursor doesn't move no matter how much I move the mouse. Another funny thing I noticed is that when I sit with the laptop elevated on my knee, it gives me no trouble at all.
Other devices have this effect more or less, too. My phone recently "plug/unplugged" when I tried plugging it in with a charger, though I don't think it gave me the error message. My 3ds didn't react at all. It acted normal.

I checked my drivers and everything seems up to date except for Microsoft Teredo Tunneling Adapter, but I don't think that's really related. I'm no expert though, which is why I'm coming here. I've seen similar threads, I just wanted to post my own specific occurrence in case it was something else entirely.

Update: Forgot to mention, the mouse is wired, not wireless. It's HP brand if it helps any.

More about : usb mouse respond error message move

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October 7, 2014 9:57:13 PM

Your USB port may be damaged from regular use (if the cord is pulled tight and puts pressure on the connector - it could damage the port). Unfortunately, if you don't have another USB port, you may have to replace the mobo.
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October 7, 2014 10:55:14 PM

ronintexas said:
Your USB port may be damaged from regular use (if the cord is pulled tight and puts pressure on the connector - it could damage the port). Unfortunately, if you don't have another USB port, you may have to replace the mobo.


Ah, yucky. New question, then:
Would it be best to just get a new computer in this case? I've had this one for a few years and,as stated before, the touchpad no longer works. It's still really fast and in good order in terms of the...computing. It also has office installed on it, which makes it more valuable to me. It just seems a new motherboard would be in the same price range as an entirely new laptop, but there seem to be pros and cons to both.
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October 8, 2014 10:11:57 AM

If you purchased MS-Office, you should be able to deactivate it on your current laptop and install it on the new one. Often, buying a new laptop is cheaper...plus you get a faster computer.
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October 8, 2014 3:25:29 PM

ronintexas said:
If you purchased MS-Office, you should be able to deactivate it on your current laptop and install it on the new one. Often, buying a new laptop is cheaper...plus you get a faster computer.

I think that's what I'll end up doing. Thanks.
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