SFC found errors but can't fix them

Solution
if the system file checker can not repair the file, it is most likely that the backup copy also has the problem.
run the dism.exe command
start cmd.exe as an admin (windows key+x, then type A)
Dism.exe /Online /Cleanup-Image /RestoreHealth

this will go to a trusted source on the internet and get a clean copy of the file.

after you are done, run
sfc.exe /scannow
reboot your system
and run
sfc.exe /scannow

you want to check to make sure it is repaired, then reboot and check again. Sometimes malware will undo the changes.

if the system file checker can not repair the file, it is most likely that the backup copy also has the problem.
run the dism.exe command
start cmd.exe as an admin (windows key+x, then type A)
Dism.exe /Online /Cleanup-Image /RestoreHealth

this will go to a trusted source on the internet and get a clean copy of the file.

after you are done, run
sfc.exe /scannow
reboot your system
and run
sfc.exe /scannow

you want to check to make sure it is repaired, then reboot and check again. Sometimes malware will undo the changes.

 
Solution