WD My Passport External HD - USB port failure

CriUK · Oct 8, 2014

I have a WD my passport USB 3 external HD. the USB port came off the motherboard, yes literally came off! How do I recover the data inside please? without taking it to a data recover center which will cost a huge amount of money?

anti-duck · Oct 8, 2014

You could just use it attached to a USB 2.0 port, but it will be slower.

CriUK · Oct 8, 2014

what exactly should I connect it to if I no longer have the port?

reedo_43 · Oct 8, 2014

Port came off your mainboard or the drive?

anti-duck · Oct 8, 2014

CriUK :

You mean the whole I/O thing has snapped off the back of the motherboard? I assumed you meant the USB 3.0 header sorry.

CriUK · Oct 8, 2014

Yes, the whole I/O has snapped off the green motherboard.

i added pic on first post

trekzone · Oct 8, 2014

You can ask a technician from a mobile or electronic shop to mount and solder it back to the USB bridge board.

D_Know_WD · Oct 9, 2014

Hi there CriUK,

You can try what trekzone proposed. Just keep in mind that the WD My Passport series are hardware encrypted. If you take the drive out of the enclosure you will not be able to retrieve the data. Basically, you should recover your data through the USB(casing).

Cheers,
D_Know_WD

CriUK · Oct 9, 2014

thanks!, on my way to do that. as it is the cheapest option I have.. hopefully it will work!

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WD My Passport External HD - USB port failure

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