URGENT!!HELP please! Windows automated pages says I have a virus or malware!
Last response: in Antivirus / Security / Privacy
Red8
October 8, 2014 4:29:28 PM
He so I have kasperkey antivirus and Norton 360 and I did 2 scans today and they came up with some tracking cookies I got rid of and later today my internet on my pc got extremely sluggish like I'm talking 9kbs download speed max when my norm is 2.4mps and later I went on a site for my work stuff after getting the http forbidden 403 a bunch of times then I tried again by just typing it in this time but then the page was load was a screen that had a number and a voice saying house I have a virus or malware/spyware and it was a yellowish tannish page with a lot of writing I didn't read it cause I was afraid it was scam. Is it true or is it just a scam please help me!
More about : urgent windows automated pages virus malware
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Reply to Red8
Red8
October 8, 2014 4:30:46 PM
ronintexas
October 8, 2014 4:32:50 PM
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Red8
October 8, 2014 4:36:08 PM
Red8
October 8, 2014 4:42:21 PM
ronintexas
October 8, 2014 4:49:04 PM
Paul NZ
October 8, 2014 4:52:12 PM
Red8
October 8, 2014 4:53:22 PM
Red8
October 8, 2014 4:56:22 PM
ronintexas
October 8, 2014 4:58:47 PM
Hopefully all runs at full speed for you. Malwarebytes is a great program (I do not use the paid version - only the on-demand scanning). As Paul said, I would uninstall one of your two anti-virus software packages - running two at once is a bit of overkill....and it will slow you down.
One thing about anti-virus - they all go up and down in the ratings - the best thing you can do is have a package that has a current subscription. Windows defender is free - I use that on all my PC's and never have a problem - and I do a ton of web surfing. Some people prefer other packages - to each his own....none of them are 100% bullet proof. I would suggest running a scan with malwarebytes at least monthly - I run weekly.
One thing about anti-virus - they all go up and down in the ratings - the best thing you can do is have a package that has a current subscription. Windows defender is free - I use that on all my PC's and never have a problem - and I do a ton of web surfing. Some people prefer other packages - to each his own....none of them are 100% bullet proof. I would suggest running a scan with malwarebytes at least monthly - I run weekly.
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Reply to ronintexas
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Red8
October 8, 2014 5:04:45 PM
ronintexas
October 8, 2014 5:13:05 PM
Hacktool.Agent is the most serious one. The PUP's are the ad hi-jacking stuff....they slow down the computer.
One thing about Hacktool.Agent - not all infections mean you have been hacked. I have a program that clicks the mouse on the screen every 30 seconds (my wife uses it to play a slot machine game) - and it comes up with that during the malwarebytes scan. It is a harmless program - but the code could be used for malicious intent....that is why Malwarebytes flagged it. Keep it in quarantine....
One thing about Hacktool.Agent - not all infections mean you have been hacked. I have a program that clicks the mouse on the screen every 30 seconds (my wife uses it to play a slot machine game) - and it comes up with that during the malwarebytes scan. It is a harmless program - but the code could be used for malicious intent....that is why Malwarebytes flagged it. Keep it in quarantine....
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Reply to ronintexas
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Red8
October 8, 2014 5:15:30 PM
ronintexas
October 8, 2014 5:18:30 PM
Paul NZ
October 8, 2014 5:18:32 PM
Red8
October 8, 2014 5:19:12 PM
ronintexas
October 8, 2014 5:22:14 PM
Red8
October 8, 2014 5:26:43 PM
ronintexas
October 8, 2014 5:30:21 PM
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Reply to ronintexas
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Red8
October 8, 2014 5:35:34 PM
Okay thanks I appreciate your help so very much I cannot explain, it had freaked me out when I saw this. I will finish my work now and if it is alright with you do you mind keeping an eye on this thread for a day or two in case I still need any help please, cause I know that is asking a lot, It's just hard finding anyone able to help me out with this.
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Red8
October 8, 2014 5:38:23 PM
Markkk
October 8, 2014 5:45:23 PM
Red8
October 8, 2014 5:53:32 PM
Red8
October 8, 2014 7:20:32 PM
ronintexas said:
Other than my wife's clicky thingy (that is what I call it), I haven't had a "false positive" with malwarebytes....so deleting it usually won't hurt. The worst thing that happens is a program doesn't work, and you have to reinstall it. Reinstalling software is better than having a virus....Thanks Ronintexas! I ran malwarebytes a few time to double check after I requarantined and deleted hacking.agent and restarted pc after wards and it is out of the picture!(no telling how long these things have been on here since I've never bothered to run mb) Norton is coming up clean as well! My internet speed is now at a wooping 3.5mps dowload speed thanks to you. I appreciate all your help, you're awesome!
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