USB Audio device not recognized

dontpanic15 · Oct 8, 2014

Hi, my new thrustmaster y-400pw headset is not working on my PC. The PC has windows 7 x64.
I have another PC with the same motherboard and same O/S, and it works fine on the second PC, simply by plugging it in, and windows recognises it as a standard USB audio device.

The problem is that Windows does not recognise it as an audio device. When I plug it in windows says unrecognised device and installs the 'unknown device' driver.
I've tried several USB ports. I've tried uninstalling and rescanning for hardware, no change. I've checked, on the working computer, the device files in hardware properties and all of those files exist on the non-working PC.

Its not the headphones, they work fine on the other PC, its Just that windows seems to be failing to recognise the device. I'm wondering how Windows knows that this is an audio device when its plugged in. is it to do with the hardware device ID? is windows not recognizing that ID?

Any suggestions?

Thanks.

Happhazzard · Oct 9, 2014

It sounds like the drivers base for Windows maybe a bit skimp. Try running windows updates (restore hidden updates if you have to) with and without your headset plugged in. Let's go from there. In device manager, does it show up at all? as anything?

dontpanic15 · Oct 9, 2014

Happhazzard :

Hi Happhazzard,

I've done windows updates already, no change. It does show up as 'unknown device' in device manager.

I don't think windows updates will solve the problem, the driver that should be used is the standard microsoft USB Audio Device driver (wdma_usb.inf I think).

Paul NZ · Oct 9, 2014

Post what it says under hardware ids

dontpanic15 · Oct 9, 2014

I'm not at that computer right now, but I'm not sure if there even was a hardware ID, because its an unknown device.

However, I'll check tonight. If there IS a hardware ID, can you suggest what I should do? My thoughts, from the start of this issue, is that for some reason windows is not recognising the device ID and therefore doesn't know what driver to install. Does it recognise the device ID from some database somewhere, that could have become corrupted or how does it do it?

Thanks.

dontpanic15 · Oct 11, 2014

the hardware ID is 'USB\UNKNOWN'

on the working computer it is

USB\VID_044F&PID_B362&REV_0100&MI_00
and
USB\VID_044F&PID_B362&MI_00

is there any way to convey this information to the non-working PC?

Also, on the working computer I can update the driver. If I use 'Have disk' I can select the driver
C:\Windows\System32\DriverStore\FileRepository\wdma_usb.inf_amd64_neutral_7bb325bca8ea1218\wdma_usb.inf and it installs without error.

If i try the same thing on the non-working computer it says the folder I have selected does not contain a compatible software driver....

thanks

Paul NZ · Oct 11, 2014

Driver magician may back up the device on the working PC

But it would have to be the same as this one (32 or 64 bit). This isnt free tho

dontpanic15 · Oct 11, 2014

Paul NZ :

Hi,

I dont think backing up the driver will work. The driver is already there, it just wont recognise the device and therefore wont select or allow me too use the driver. I think the question is why does it not recognise the device?

Paul NZ · Oct 11, 2014

It backs it up so you can put it on another PC. If you want put teamviewer on the pc its not working on. www.teamviewer.com

If you install this give me the ID and password it gives you, in a PM.

You'll see what I'm doing

I can check it out from here. Backup the driver thats on the pc it works on first

Well no the drivers arent there on the PC its not working on. Otherwise it'd be working

Are both computers 64 or 32 bit?

dontpanic15 · Oct 11, 2014

Both PC's are exactly the same, hardware and operating system. I still question the missing driver, because I can see the .inf files are the same on both PC's, but I'm happy to give it a go if you are able to help out.

If I put teamviewer on the working PC can you back it up, then we switch to the non-working one to restore?

How do I PM you?

Thanks,
Will.

Paul NZ · Oct 11, 2014

yup i can back it up with driver magician if it appears. click on my name

dontpanic15 · Oct 11, 2014

Hi Paul, I have sent the PM,

Thanks

dontpanic15 · Oct 11, 2014

Thanks Paul, the suggestion of power fixed the problem. I plugged in a powered USB hub, then plugged the headset into that and it worked straight away. Strange that it works fine on the other PC with the same MB, but I have suspected that the USB ports on the gigabyte z77x-ud3h were just not quite right, as I have had other problems from time to time.

archesystems · Mar 2, 2018

I have the same problem with my Vestax VCI-100. I've tried using a power USB hub and also using a power adapter into the VCI-100. Neither solved the problem.

The VCI works perfectly on Windows 7 Ultimate 32-bit and Windows 2012 R2 Server 64-bit. It's recognized as Plug-And_Play and shows up in the Device Manger under Sound, Video and Game Controllers as "Vestax PC-CONTROLLER".

I've tried to get it to work on Windows 7 64-bit (two different computers) and it would not recognize the device. The device shows under Universal Serial Bus Controllers as "Unknown Device" with no driver.

I've seen comments that the VCI-100 can be set as a "USB Audio Device" to make it work. Unfortunately Windows is not giving me that option in the Device Manager. My guess is that the 64-bit version of Windows 7 is not seeing the VCI-100 as a viable device. Hopefully someone has a solution.

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