Unsure if having PSU or a GPU issue here

duskstalker

Reputable
Oct 9, 2014
1
0
4,510
gtx 780 (new, replaced a gtx 650)
i5-4670k
16GB RAM
750w PSU (lepa, g750-mas)

I recently put a gtx780 into my computer, and on paper everything looked good, but since then my computer has been shutting off sometimes when I try to play a game. The computer will shut down, as if a power surge has happened. No blue screens, no warnings, no nothing. The computer boots right back on after it shuts down. There is also very little information given in the event log. Just tells me the computer suddenly shut down without warning (I'm also bad at reading event logs though).

Turning down the graphics settings in games seems to help. I tried playing Skyrim on max and it shut off right away, but after lowering everything to medium it allowed me to play (however, it has still shut off a couple times even with the medium settings). I'm not sure if that means its a GPU issue, or if the PSU just can't get enough power going when the graphics are turned up, or what. But I have no graphic issues when I do get a game going, everything runs smoothly.

I also don't believe it's a heat issue (but i'm no expert), since if the graphics are high the computer just shuts down right away, before the computer has even had a chance to heat up. While playing Skyrim on medium, temps were around 35-40c for both the GPU and CPU. The first time it shut down like this I was playing Tomb Raider on max. I think the temps were around 60 for the GPU, and maybe 50c for the CPU? I can't recall the CPU temp well. It also shut down once as soon as I turned the vertical sync off in WoW once.

The computer has yet to shut down when I'm just browsing the internet or doing whatever. Just when playing games. I'm almost certain it is the PSU but I would like some other opinions before I sink the money into a decent PSU.
 
Solution
Lepa 750W is identical to a Corsair HX750, both built by Channel Well Technologies. Should be fine to deliver the power to your system.

Always the first thing I try: Power down and remove and re-insert the GPU, be surprised how often a little dust particle or a slight misalignment can cause problems. (If it doesn't look very straight, loosen the motherboard screws as well, straighten, and re-tighten everything)

Sounds more like driver/software issues. If you haven't done a clean uninstall of the drivers and re-installed, give that a go. Or try beta and older versions of the driver.

Last resort, BIOS update on the motherboard, and maybe a firmware update for the GPU.

After that, you should consider an RMA for the GPU.

Eximo

Titan
Ambassador
Lepa 750W is identical to a Corsair HX750, both built by Channel Well Technologies. Should be fine to deliver the power to your system.

Always the first thing I try: Power down and remove and re-insert the GPU, be surprised how often a little dust particle or a slight misalignment can cause problems. (If it doesn't look very straight, loosen the motherboard screws as well, straighten, and re-tighten everything)

Sounds more like driver/software issues. If you haven't done a clean uninstall of the drivers and re-installed, give that a go. Or try beta and older versions of the driver.

Last resort, BIOS update on the motherboard, and maybe a firmware update for the GPU.

After that, you should consider an RMA for the GPU.
 
Solution
The odds are higher that the new card is putting more stress on the PSU than it can handle, than the new card itself was defective out of the box.

That PSU is junk too, which makes it all the more likely that that's what your problem is. It sounds exactly like what would happen if the PSU reached its limit and couldn't produce enough juice to meet demand.