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Internet drops everday

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  • Light
  • Internet
  • Networking
  • At&T
Last response: in Networking
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October 9, 2014 1:50:35 PM

I've been having problems with my internet for neer 2 years. I moved down here and I could only find 2 internet providers, AT&T DSL and Suddenlink Cable. Both have internet issues.

For one AT&T speeds start to slow and fluctuate very bad. The line chart from Task Manager looks like mountains rather then a dirt road "which is better" and sometimes tham "Internet light" on the modem goes from green to the red light of death and I have no internet at all and the IP support could never fix it and I had them for over a year.

Now with Suddenlink there speeds normally start to slow down at night but for the past 2 months it's random all over again like AT&T always had and sometimes the "internet light" on Suddenlink modem goes out and does a slow flash meaning no internet for you. Right now I have them for 10 months.

If your pings which at one time went over a 1000ms or do speed test that can be bad to can't test because internet is down.

Test include Speedtest.net, Pingtest and Speedof.me. Everytime I use vTrace program and do a traceroute to "any website" on the third hop it keeps going to Alaska server and I'm in Healdton OK.

Anytime you see the lights on the modem go red or out you know it's the Internet Providers and calling them about ever day and they don't know what going on.

Modem for AT&T is 3Mbs Down at times and Suddenlink is 3Mbs Down at times too. And do you think it could be BGP.
www.anandtech.com/show/8387/isolated-internet-outages-c...

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October 9, 2014 2:41:49 PM

Could be a number of things. Just to confirm the basics, have you confirmed and tested this on different devices other than just a single device? Have you replaced all shared links between the providers such as inside cabling, power, etc?
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October 9, 2014 3:32:39 PM

Well when the modem it self shows no internet I definitely have no control of it.
I already had a technician come out 4 times from Suddenlink and a dozen times from AT&T. When connection slows or drops all devices go with it. I have 2 computers, 1 Smart TV, 4 Blue-Rays, Xbox 360, PlayStation 3, Nintendo DS and a PSP. As for the modem they switched out for another one from AT&T and Suddenlink. For AT&T it was a modem/router and for Suddenlink I had to get a router, the Netgear r7000 and yes I bypass the router with same results.
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October 9, 2014 4:21:48 PM

Paul Haneline said:
Well when the modem it self shows no internet I definitely have no control of it.
I already had a technician come out 4 times from Suddenlink and a dozen times from AT&T. When connection slows or drops all devices go with it. I have 2 computers, 1 Smart TV, 4 Blue-Rays, Xbox 360, PlayStation 3, Nintendo DS and a PSP. As for the modem they switched out for another one from AT&T and Suddenlink. For AT&T it was a modem/router and for Suddenlink I had to get a router, the Netgear r7000 and yes I bypass the router with same results.


Thanks for the reply. What about your cabling? Are both Suddenlink and AT&T DSL? If you have bad cabling in your home, it would have the same results you're describing.

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October 9, 2014 5:09:02 PM

I just told you I had technicians come over and they do the cabling check. That doesn't explain why connections is good 25% of time every day.
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October 10, 2014 3:56:11 PM

Hi Paul – My name is Kacie, and I’m with Suddenlink. I’m sorry to hear that you’ve been experiencing issues with your internet service. I’d be happy to investigate this for you. Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie
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October 15, 2014 9:45:54 PM

SuddenlinkHelp said:
Hi Paul – My name is Kacie, and I’m with Suddenlink. I’m sorry to hear that you’ve been experiencing issues with your internet service. I’d be happy to investigate this for you. Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie


I e-mailed you but you didn't respond?
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