Dell Vostro 2520

Soumik Das · Oct 10, 2014

When I shut down my Dell laptop , the power light stays on , screen goes off, no sound from fan or anything, but it does use its battery because after around four hours light goes off,, and without charging cannot open. If i want to really shut-down have to press the button and hold for few seconds. when restart it completely shut-down but does not restart. Its just around 3 months old. I cannot remove its battery, got inbuilt battery.What could be the problem , tried all possible things using windows help and internet. I have windows 7 installed.

C12Friedman · Oct 10, 2014

With a three month old laptop, I'm going to refer you to Dell Support for assistance here. Although I'd be inclined to believe it is a simple setting within your control panel, those are the types of issues that need to be brought to Dell's attention (if indeed it is a problem with default settings from Dell) not to mention, that's what makes Dell what it is, their customer support - time to put it to the test.

saywhut · Oct 10, 2014

What is the service tag of the machine? It more than likely has warranty on it.

Also, is it Windows 8? I know Windows 8 shuts down the LCD before fully shutting down. It could be getting stuck while trying to shut down.

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