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Asus laptop bluray drive not loading discs

Tags:
  • Asus
  • Laptops
  • Windows
  • Windows 8
  • Blu-ray
Last response: in Laptop Tech Support
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October 10, 2014 12:06:42 PM

I own and Asus N56VM and the bluray drive is slimtype bd e ds6e2sh, it currently won't load any discs and i'm not sure why, i can hear the discs spinning inside but nothing happens, i know it works because i used it to install windows 8 onto my new hard drive but now i want to use it to watch some movies but nothing is happening, i've looked around and some people have blamed itunes for this but haven't really said a fix for it if anyone has any ideas that would help i would appreciate it.

More about : asus laptop bluray drive loading discs

October 10, 2014 12:13:43 PM

This is going to sound weird, but do you have Windows Media Center for Windows 8, because if you don't you can't play certain Blu-rays or DVD's. Report back when you know if you have it or not.
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October 10, 2014 12:16:41 PM

Effeectt said:
This is going to sound weird, but do you have Windows Media Center for Windows 8, because if you don't you can't play certain Blu-rays or DVD's. Report back when you know if you have it or not.


i have windows media player don't have anything called media centre, but the issue isn't it not playing the disc doesn't show up in explorer it just tells me the drive is empty
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October 10, 2014 12:22:50 PM

Okay, so my main assumption right now is that the Blu Ray drive is not plugged in correctly into the motherboard, you will need to open your PC up to make sure that the Blu Ray drive is plugged in the SATA port correctly. However this could be a issue with Windows 8 since there was multiple issues at launch with Blu-Ray drives, so if you have the opportunity to go back to Windows 7 or upgrade to 8.1, it might fix this issue but I can't say it "will" work. But checking if the drive is plugged in correctly may solve your issue.
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October 10, 2014 12:28:14 PM

Effeectt said:
Okay, so my main assumption right now is that the Blu Ray drive is not plugged in correctly into the motherboard, you will need to open your PC up to make sure that the Blu Ray drive is plugged in the SATA port correctly. However this could be a issue with Windows 8 since there was multiple issues at launch with Blu-Ray drives, so if you have the opportunity to go back to Windows 7 or upgrade to 8.1, it might fix this issue but I can't say it "will" work. But checking if the drive is plugged in correctly may solve your issue.


it's definitely plugged in okay because i installed windows 8 using it and i can hear discs spinning inside it, i have upgraded to 8.1 with all updates available windows is also telling me i have the latest driver installed for it and so is other driver detecting software, i'm literally lost for ideas on how to fix it, people in other places have said it something to do with the registers but i'm rubbish with that stuff so i don't know what to do
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October 10, 2014 12:31:47 PM

nistua93 said:
Effeectt said:
Okay, so my main assumption right now is that the Blu Ray drive is not plugged in correctly into the motherboard, you will need to open your PC up to make sure that the Blu Ray drive is plugged in the SATA port correctly. However this could be a issue with Windows 8 since there was multiple issues at launch with Blu-Ray drives, so if you have the opportunity to go back to Windows 7 or upgrade to 8.1, it might fix this issue but I can't say it "will" work. But checking if the drive is plugged in correctly may solve your issue.


it's definitely plugged in okay because i installed windows 8 using it and i can hear discs spinning inside it, i have upgraded to 8.1 with all updates available windows is also telling me i have the latest driver installed for it and so is other driver detecting software, i'm literally lost for ideas on how to fix it, people in other places have said it something to do with the registers but i'm rubbish with that stuff so i don't know what to do


I'm out of ideas too, contact Asus to see if they can give you information about this issue (this is probably the best thing to do). http://support.asus.com/ServiceHome.aspx?SLanguage=en
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