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Windows 8.1 stuck on 'preparing' during factory reset

Tags:
  • Windows 8
  • Hewlett Packard
  • HP Laptop
October 10, 2014 4:04:01 PM

I've recently did a factory reset on my HP laptop which has windows 8.1. It is currently stuck on the screen saying 'preparing' with a circle spinning below it and the HP logo above it. I'm worried about. Should I turn it off? Will that affect the pc? Is there a way I can turn it off without damaging it? Should I wait it out? I really needed answers and any input would be amazing

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