Windows 8 Toshiba Laptop has Issues Connecting to Router - Help Needed in Resolving Issue

Stormithy

Reputable
Oct 10, 2014
1
0
4,510
I had recently purchased a Toshiba laptop that runs on Windows 8, and I noticed that it had been running pretty slow compared to the other devices I was using that were connected to my wifi. Even when I was creating this post, my computer was unable to connect to the internet and I had to re-write this entire thing. (Thanks, Windows 8!)

Devices I use on my wifi connection on a daily bases:

- iPhone 4 (iOS 7)
- Dell Chromebook (Chrome OS)
- HP Laptop (Windows 7)
- Xbox 360

I had feared in my short time of owning this laptop that I had somehow downloaded a virus. I gave it to my uncle to take a look at, but fortunately there seemed to be no viruses effecting my Toshiba.

A few things I have tried to fix the issue:

- Flushing the DNS.
- Changing the DNS to 8 . 8 . 8 . 8.
- Removing cluttering apps. (Game apps mostly).
- Resetting the TCP/IP stack.
- Disable Wi-Fi adapter napping.
- Enabling Metered Connection Downloads.
- Performing a factory restore.

After I had flushed/changed the DNS, Removed the apps, etc., my laptop was working perfectly without any issues or problems for about two days. But now, within the last few hours, my problems have come back to bite me in the rear-end.

I would like to hear some other suggestions that would help me in fixing this issue. I personally believe that it is an issue with my laptop not coordinating correctly with my router, and that it is the laptop's fault.

If there are any questions you would like me to answer to get a better perspective on my problem, I am ever more than happy to answer them.

Thank you so much everyone,
Storm
 
Solution
- What is the distance from your laptop to the router?
- What is the model and firmware version of your router.
- what is the laptop wireless adapter you are using?

windows 8.x tended to lower the power used by the wireless device to save the battery life.
You want to make sure it is running the antenna at full power.

do this as a test:
start cmd.exe as a admin
run the command
shutdown.exe /s /f /t 0

this will do a full shutdown. Now reboot and test your wireless for speed and see if the speed is ok.
If it is ok, then you might have a driver problem with the low power states
if it is still bad then you might have a distance to the router problem or the router firmware might be out of date.
(depends on the router and what/if you...
- What is the distance from your laptop to the router?
- What is the model and firmware version of your router.
- what is the laptop wireless adapter you are using?

windows 8.x tended to lower the power used by the wireless device to save the battery life.
You want to make sure it is running the antenna at full power.

do this as a test:
start cmd.exe as a admin
run the command
shutdown.exe /s /f /t 0

this will do a full shutdown. Now reboot and test your wireless for speed and see if the speed is ok.
If it is ok, then you might have a driver problem with the low power states
if it is still bad then you might have a distance to the router problem or the router firmware might be out of date.
(depends on the router and what/if you are using any encryption)

if your connection to the router is too far, the speed will drop down. Some routers have bugs where the speed does not increase when the connection gets better.

- test: move your laptop to a few feet of the router see if you get better wireless connection and speed.

you can look at the wireless connection info with
ipconfig.exe

as to fixes you just update the wireless driver (as long as it is not a USB device, then you have lot more steps)
update the firmware in the router, change the security protocol, shorten the distance between the router and laptop, set the laptop wireless antenna to full output.


 
Solution