Blue screen when watching online videos and totally freeze (black screen) when playing games
Tags:
- Video
-
Graphics
- Blue Screen
- Games
- Crash
Last response: in Graphics & Displays
nicelydone
October 10, 2014 7:32:19 PM
Hello i have an desktop pc and have the problem it happens some times when i watch online videos i get blue screen crash and after reboot same video may play normal. When i play online games i play for about 20-30 mins maybe will take 2 hours and then it crash black screen and needs hard reboot so it works again. pls need help
More about : blue screen watching online videos totally freeze black screen playing games
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mouse24
October 10, 2014 7:39:26 PM
nicelydone
October 10, 2014 7:42:59 PM
My specs are : Intel core i5-2400s cpu @2.5ghz 3.30Ghz
Motherboard : gigabyte GA-B75M-D3H
SSD: 120gb/ HDD 500gb
ram : 20gb 2x 8 xms3 crossair 1x 4 xms3 crossair
windows 7 ultimate x64
AMD Radeon R9 200 Series
and im trying to play online games like Archage/diablo3/guildwards2/dota2
i runned memtest86 and no error i did that for 10++ hours so my ram is not the problem im suspecting that its my graphic card but my graph card is new and it does not over heat for sure..
if you need anything else to post so you can figure out whats going on let me know and how can i do that cuz im new to this site and i dont know how it works please help me thanks
Motherboard : gigabyte GA-B75M-D3H
SSD: 120gb/ HDD 500gb
ram : 20gb 2x 8 xms3 crossair 1x 4 xms3 crossair
windows 7 ultimate x64
AMD Radeon R9 200 Series
and im trying to play online games like Archage/diablo3/guildwards2/dota2
i runned memtest86 and no error i did that for 10++ hours so my ram is not the problem im suspecting that its my graphic card but my graph card is new and it does not over heat for sure..
if you need anything else to post so you can figure out whats going on let me know and how can i do that cuz im new to this site and i dont know how it works please help me thanks
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mouse24
October 10, 2014 8:49:43 PM
If you happen to know what Power Supply you have that might help. (It should say it on the side)
That ram configuration is a little odd but it shouldn't be causing these problems so we can probably ignore that and since you ran memtest if the ram is an issue I'd be surprised.
With symptoms like these its usually either an overheating problem or a power supply problem, not the only things it can be but it usually is.
To check for overheating problems first I'd try stressing the CPU. The best way to do this is download prime95 and just run it at default settings, make sure to monitor your temps. I prefer HWmonitor for this but if you have a program you prefer feel free to use it. Leave prime95 running for about 10minutes and note max temps. (keep an eye on the temps if they get over 85c shut down prime95)
That ram configuration is a little odd but it shouldn't be causing these problems so we can probably ignore that and since you ran memtest if the ram is an issue I'd be surprised.
With symptoms like these its usually either an overheating problem or a power supply problem, not the only things it can be but it usually is.
To check for overheating problems first I'd try stressing the CPU. The best way to do this is download prime95 and just run it at default settings, make sure to monitor your temps. I prefer HWmonitor for this but if you have a program you prefer feel free to use it. Leave prime95 running for about 10minutes and note max temps. (keep an eye on the temps if they get over 85c shut down prime95)
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BradleyJames
October 10, 2014 9:13:05 PM
nicelydone
October 10, 2014 9:55:17 PM
mouse24 said:
If you happen to know what Power Supply you have that might help. (It should say it on the side)That ram configuration is a little odd but it shouldn't be causing these problems so we can probably ignore that and since you ran memtest if the ram is an issue I'd be surprised.
With symptoms like these its usually either an overheating problem or a power supply problem, not the only things it can be but it usually is.
To check for overheating problems first I'd try stressing the CPU. The best way to do this is download prime95 and just run it at default settings, make sure to monitor your temps. I prefer HWmonitor for this but if you have a program you prefer feel free to use it. Leave prime95 running for about 10minutes and note max temps. (keep an eye on the temps if they get over 85c shut down prime95)
I have Corsair GS800 power supply and i have stressed my CPU to max temp was 83C so its defenetly not my cpu... i have the latest direct x drivers and gpu drivers i just runned prime95 just to be sure and i will post here the temps
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Paul NZ
October 10, 2014 9:57:10 PM
nicelydone
October 10, 2014 10:00:19 PM
Paul NZ
October 10, 2014 10:01:59 PM
nicelydone
October 10, 2014 10:08:48 PM
Paul NZ said:
zip the files in C;\windows\minidump folder then upload them somewhere like onedrivehttps://onedrive.live.com/redir?resid=FFEAD29889BE08D4%...
I runned prime 95 for 10 mins max temp was 83 C
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Paul NZ
October 10, 2014 10:22:12 PM
nicelydone
October 10, 2014 10:23:26 PM
Paul NZ
October 10, 2014 10:27:21 PM
nicelydone
October 10, 2014 10:29:29 PM
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Paul NZ
October 10, 2014 10:30:11 PM
nicelydone
October 10, 2014 10:44:05 PM
nicelydone
October 10, 2014 10:55:24 PM
mouse24
October 10, 2014 10:59:06 PM
Its either your GPU or your power supply. I can't make a definite conclusion just yet. Downloading furmark and running the benchmark test might help determine if its simply overheating. I'd strongly recommend running it with GPU-Z open and enable the logging feature aswell as making sure the VRM chips temperatures are being recorded.
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Paul NZ
October 10, 2014 11:02:12 PM
nicelydone
October 10, 2014 11:05:41 PM
mouse24 said:
Its either your GPU or your power supply. I can't make a definite conclusion just yet. Downloading furmark and running the benchmark test might help determine if its simply overheating. I'd strongly recommend running it with GPU-Z open and enable the logging feature aswell as making sure the VRM chips temperatures are being recorded.I did the benchmark test and it crashed..
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Paul NZ
October 10, 2014 11:10:44 PM
nicelydone
October 10, 2014 11:18:57 PM
nicelydone
October 10, 2014 11:21:27 PM
nicelydone
October 10, 2014 11:24:40 PM
mouse24 said:
Its either your GPU or your power supply. I can't make a definite conclusion just yet. Downloading furmark and running the benchmark test might help determine if its simply overheating. I'd strongly recommend running it with GPU-Z open and enable the logging feature aswell as making sure the VRM chips temperatures are being recorded.https://onedrive.live.com/redir?resid=FFEAD29889BE08D4%...
My benchmark test got crash same screen i get like when i play game i send you the logs what should i do? maybe its the cards problem from the beggining? i bought it recently if you dont give me a solution i will go to the shop and tell them to give me a new one
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Best solution
mouse24
October 11, 2014 12:28:23 AM
nicelydone said:
mouse24 said:
Its either your GPU or your power supply. I can't make a definite conclusion just yet. Downloading furmark and running the benchmark test might help determine if its simply overheating. I'd strongly recommend running it with GPU-Z open and enable the logging feature aswell as making sure the VRM chips temperatures are being recorded.https://onedrive.live.com/redir?resid=FFEAD29889BE08D4%...
My benchmark test got crash same screen i get like when i play game i send you the logs what should i do? maybe its the cards problem from the beggining? i bought it recently if you dont give me a solution i will go to the shop and tell them to give me a new one
Hmm, well from what I can see is that it doesn't appear to be overheating and the clocks seem stable enough. VRMs are at a very safe temp of 80c max and gpu only gets up to 85c before crashing. It might be power related but since you just acquired the card I would honestly send it back as defective since it very well might be.
So if you don't have another PSU capable of running this card I would suggest you do one of the following.
A) Buy another good PSU to make sure its not your PSUs problem
B) Send back the GPU as defective
One thing I would try before sending it back (Though I am almost positive this won't solve anything)
Download Driver Sweeper > uninstall GPU drivers like normal > reboot into safe mode > open driver sweeper > tick AMD - Display > hit analyze > after thats done hit clean > after that hit ok or whatever it says then reboot out of safe mode and install AMDs drivers like normal.
Sorry I wasn't able to narrow this down any further.
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