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WD My Passport appears in Device Manager but not in My Computer or in Disk Management

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  • External Storage
  • Storage
Last response: in Storage
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October 11, 2014 12:45:18 PM

I've been using this external hard drive for almost a year. Recently it started acting weird--when it was plugged in it would suddenly disappear from My Computer, it took a very, very long time to browse it, then I started getting messages saying there was a problem with the drive "click here to scan & fix" I always clicked but kept getting the message. I went on line & started hunting for a solution. I downloaded WD's lifeguard diagnostic tool & ran it. The diagnostic took forever but suggested no fix (maybe it fixed it & I wasn't aware). I got no error messages for a while but the above mentioned "weird" stuff was still happening. It's a 1TB and less than half is used but I went in & erased some back up files for computers I no longer own, defragged the drive--it started running a touch faster but no other changes. Yesterday I desperately needed information on it & Everything went to HUHUM. My computer kept hanging up. I went to re-start it and it started updating...and kept updating all night. This morning I realized that the WD My Passport has been reassigned a new drive name from H: it is now F:. Nothing is working, explorer hangs up when the hard drive is connected. Please help! I've plugged the Hard Drive into a Windows 8 or 8.1 and Vista computer--results identical.

More about : passport appears device manager computer disk management

October 11, 2014 1:07:18 PM

Scan u r computer for virus and reinstall the drivers of hard drive.
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a b G Storage
October 11, 2014 1:35:08 PM

did you mean the SATA Controller's driver?
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October 12, 2014 1:26:47 PM

Comp has real time scanning plus I scanned it Reinstalled SES Western Digital Driver from their website--no change
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a b G Storage
October 13, 2014 12:37:36 AM

Hey orlyk. Sorry to hear you're having such problems with your drive. What were the results from the Quick and Extended tests of the DLG? You could always try with CMD and dskchk to try and fix errors. Does the drive make any kind of unusual noise or anything abnormal when you connect it?
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