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Help with Restoring Laptop

Tags:
  • Laptops
  • Computers
  • Windows 7
  • System Restore
Last response: in Windows 7
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October 11, 2014 1:45:41 PM

So I'm not a complete techie but I know my way around a computer much better than the average person. So I'm helping my friend restore his PC but after system restore it says that it couldn't restore/delete (cant remember exactly which) a file named /owner/appdata/roaming/geneio/........

We tried multiple different restore points and even looking for the file through safe mode to try to remove it but couldn't find it and I'm completely stuck.

Apparently geneio is a search engine adware but I dont understand why this would prevent system restore. Any help would be great.

EDIT: Laptop is running Win7 64bit

More about : restoring laptop

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October 11, 2014 1:55:05 PM

You said you were looking for the file through safe mode, but did you actually run the system restore from safe mode as well?
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October 11, 2014 2:36:29 PM

Taffu said:
You said you were looking for the file through safe mode, but did you actually run the system restore from safe mode as well?


We got the restore to work thanks anyway. I'll go ahead and give you best answer since we did the system restore through safe mode but it was prior to your post. No idea why it worked through safe mode system restore and not the boot up system restore
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October 11, 2014 2:38:02 PM

xTempered said:
Taffu said:
You said you were looking for the file through safe mode, but did you actually run the system restore from safe mode as well?


We got the restore to work thanks anyway. I'll go ahead and give you best answer since we did the system restore through safe mode but it was prior to your post. No idea why it worked through safe mode system restore and not the boot up system restore


It worked because sometimes there are processes which prevent system restore to work, doing it from safe mode (which only loads the most basic things the windows need) eliminates the things that could prevent system restore to work.
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