AMD Display Driver keep crashing and recovering

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PatchouliKnowledge

PatchouliKnowledge

Reputable
Oct 13, 2014
2
0
4,510
My AMD display driver keeps crashing and then recovering whenever I'm watching YouTube videos, especially if I'm watching a playlist. I've already checked and the driver is up to date. I have no idea what to do and this is getting really frustrating. Please help me out.

PC Info:

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System Information
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Time of this report: 10/13/2014, 13:49:59
Machine name: PATCHOULI
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.140502-1507)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite C855D
BIOS: 6.00
Processor: AMD E2-1800 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 3678MB RAM
Page File: 3492MB used, 4562MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

---------------
Display Devices
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Card name: AMD Radeon HD 7340
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon HD 7340 Graphics (0x9808)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9808&SUBSYS_FDE61179&REV_00
Display Memory: 1960 MB
Dedicated Memory: 377 MB
Shared Memory: 1583 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD033A
Native Mode: 1366 x 768(p) (60.019Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1172 (English)
Driver Version: 9.12.0.0
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 1/18/2013 11:12:52, 1151488 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-DB48-11CF-5D76-ECDDBEC2C535}
Vendor ID: 0x1002
Device ID: 0x9808
SubSys ID: 0xFDE61179
Revision ID: 0x0000
Driver Strong Name: oem30.inf:cb0ae414347a1288:ati2mtag_Wrestler:9.12.0.0: pci\ven_1002&dev_9808&subsys_fde61179
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
 
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TStahler

TStahler

Distinguished
Feb 7, 2013
450
2
19,115
You can try reinstalling the driver. AMD drivers are known for being buggy. Your computer could also be overheating. Especially the graphics chip. When a graphics card/apu is failing, the driver seeming to fail and recover is common. What I would do with your APU is shut your system down, let it cool a bit. Take off your heatsink and fan, remove the processor, remove the old thermal past from the processor. Apply new thermal paste to the processor in a quality brand such as Arctic Silver, put it all back together, and retest to see if that resolves the issue. Microcenter has tubes of Arctic Silver for $7.99 and at Radioshack for $13.99, if you don't happen to have a Microcenter near your location. Use 90% pure alcohol to clean the processor of the old material using cotton swabs. Use a hard plastic card, such as an old gift card that is no longer of use, to spread a thin layer of the new paste.

I hope that helps.
 
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PatchouliKnowledge

PatchouliKnowledge

Reputable
Oct 13, 2014
2
0
4,510


Thank you very much. I'll try reinstalling it, and if that doesn't help I'll call up a tech buddy of mine and see if he can reapply the thermal paste for me. I don't trust my skills enough to do it myself.

 
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J

jkteddy77

Honorable
Jun 13, 2013
1,131
0
11,360


I had the same thing with my R9 290 and Driver 14.9. What fixed it for me was a Bios update, and I simply reinstalled the driver (didn't uninstall) in case it missed something. Also, update your Chrome/Flash player/Shockwave Player.
I think it was the Bios update for me, since it hasn't happened since that, but good luck, tell me if you find the cause
Also, driver 14.9.1 is out now, supposed to work better for some people.
 
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P

papa14in

Reputable
Sep 21, 2014
4
0
4,510
Excellent answer. Sometimes a complete driver uninstall/reinstall will miss something that was in the previous driver package! I, also, usually leave the present drivers in place and update "over" them.
 
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