New Drive won't show in Disk Management

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FaceOfFiath

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Oct 13, 2014
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Hi All,

I would really appreciate some expert advise on this issue I have. I am running Windows 8.1 Professional, my PC is about 2 and a half years old and the motherboard is an 'Asus P8B75-M LX'.

I have just bought myself a new Seagate 5TB internal drive, model is a ST5000DM000. I managed to put the drive as an external and formatted the drive with disk management and also converted the disk to a GPT so it is just one partition as 5TB, the drive will work perfectly fine as an external in a case and I really do not want to split the partitions.

But, if I plug the drive as an internal via SATA cable as a second disk, my bios identifies the drive. Afterwards when Windows tries to boot it takes an additional 3-4 minutes to boot, eventually I log on and the disk is not present nor is it shown in disk management or even device manager.

I have tried using different SATA ports on my board (nearly all of them including one that is coloured different which I thought would be my savior), I am yet to try run it as a secondary drive in another machine which I hope to do in the coming week to see if I can replicate the issue.

Any feedback for this would be sincerely appreciated.

Many thanks

P.S I have also run Windows updates and tried installing chipset driver for my board from the Asus website
 
Solution
tambeshakunt
Try clearing your CMOS for your board. Look in the motherboard manual for specific instructions.

If it still doesn't work, check to make sure in BIOS the status of the hot plug / AHCI mode.
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FaceOfFiath

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@Paul NZ. I have just updated my bios to 1403 as you recommended and seen no difference to the scenario, I have checked on the Seagate website and there are no firmware updates available for my new drive.

@tambeshakunt. I will look for my motherboard manual on how to clear my CMOS as never done that before, I did notice the bios has been set to IDE not AHCI and if I set the bios to AHCI I can no longer boot into Windows as it fails on the loading screen. I have seen this problem before in the past and always remembered to solve it it would be a matter of changing this setting. Is there a way for me to boot into Windows with this setting as AHCI or do I need to reload Windows with the setting on?

Many thanks for your responses
 
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FaceOfFiath

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Hi tambeshakunt,

I was given these instructions from another forum, I am yet to try it as will do so this evening when I get home.

Do this before you switch to AHCI :
Change IDE to AHCI
1. Startup "Regedit
2. Open HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlset / Services
3. Open msahci
4. In the right field left click on "start" and go to Modify
5. In the value Data field enter "0" and click "ok"
6. exit "Regedit"
7. Reboot Rig and enter BIOS (hold "Delete" key while Booting

Now change In your BIOS select SATA Mode to AHCI from IDE.

Hopefully this does fix and I will not need to reinstall Windows?

Kind regards

Alex
 
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FaceOfFiath

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Hi again,

So this is the current state, I have managed to work around get my bios to AHCI without reloading Windows. Now, I get the never ending spinning wheel on start up, if I enable hot swap on a SATA port and plug the drive in, the disk does come up in Device manager. However, it does not come up in This PC or in Disk management. Starting to think this is a lost cause and I will need to upgrade my board or even reload Windows maybe?

Many thanks as always
 
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Paperdoc

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Important point I don't see above: To use any HDD over 2 TB, you MUST be using a 64-bit version of Windows. Microsoft only supplies drivers for GPT-Partitioned large HDD units with its 64-bit versions. Their 32-bit versions do NOT have the driver required and cannot access such devices.
 
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FaceOfFiath

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Hi again veverybody,

So I plugged my drive into my machine into my friends computer and sure enough worked perfectly fine. I have also realized that when I plug the drive into my pc initial boot the drive comes up in device manager as disabled, if I I try to re enable the drive I just get the spinning wheel and if I reboot my pc the drive no longer shows up in the bios or obviously device manager.

I have come to the conclusion that my drive is not supported by my board unless you think I am wrong?
 
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FaceOfFiath

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Now facing a new issue. I plugged the drive in via hot swap which is now showing in Device manager AND in Disk Manegement. However, :( the drive is shown with arrow down icon and if I try click Initialze or Offline I get the error message 'the system cannot find the file specified'. Any further expertise on this?
 
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gringott

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According to the specs on this mb, the "gray" connector is the only port with 6gb Sata.

Intel® B75 chipset :
5 x SATA 3Gb/s port(s), blue
1 x SATA 6Gb/s port(s), gray

So IMHO you should connect to that port.
In addition, I have seen posts where people with Asus boards and Intel controllers have problems with this drive. It seems the "fix" that worked for some people is to download and install the Intel Rapid Storage Technology driver. Here is a comment from someone who it worked for, however, they have a different Intel chip it seems, so your mileage may vary.

"I had not installed Intel's Rapid Storage Technology driver, so I did that... for my system, the latest 13.2.4.1000 driver executable mentioned invalid platform, so I tried the older 12.9.0.1001 version dated 12/12/2013, which installed fine.

The HDD controller on this motherboard is an Intel(R) C600 Series Chipset SATA AHCI Controller, FWIW.

Once Intel's RST was installed, I rebooted to make sure everything was in order. Then I shut down the PC, reconnected the 5TB drive, and it booted just fine on Windows 8.1 64-bit. Hopefully this helps some of you with the same issue."

Good luck and I hope this helps, although I may be late as you posted this in October.
 
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guardone

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I just bought a 5tb seagate external hard disk, to use with my 32 bit windows 7 machine. Apart from an issue I have whereby the new usb3 disk fails to install the usb identity software on my pc usb3 port, , but will do so on a usb2 port, does your comment mean that in order to use all of the 5tb, I must format it in 2tb partitions. I am happy to do this, but in 2tb sizes can it be seen or will the entire Hard disk be restricted to 2tb for me, as nothing will enable the space past the 2 tb limit to be seen. At present explorer reports the disk, new, as 4.5tb and 240 mb used. I have set it up to check for bad sectors and it is working through that process, about 10% so far.
The chkdsk has finished and now reports all is well, no problems, So it looks as though my win7 32bit is seeing the 4.4 tb hard disk as a single volume.



 
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Paperdoc

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guardone, your post confirms something I learned since that old post of mine - courtesy of another poster with better info. It turns out you must be using a 64-bit Windows version if you need to BOOT from the large HDD. (As an aside, to boot from such a HDD, you also need UEFI support in your BIOS.) However, Win 7 and 8 (and Vista?) do have built-in drivers for using HDD's over 2 TB as data drives PROVIDED they have been Partitioned using the GPT system, not MBR. As you say, that way you get to use the entire HDD space, even as one huge volume.

By the way, I don't think breaking up a HDD over 2 TB into Partitions of under 2 TB each can solve the problem if you don't use GPT Partitioning. The limit is not solely in the size of the Partition; the MBR Partition Table structure does not have a large enough field length in its records for a LBA address over 2 TB, so it cannot record properly the position of any Partition above the 2 TB boundary. You have to be using the GPT system to access any space above 2 TB on a large HDD.
 
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FaceOfFiath

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Hi All,

Sorry for taking so long to get back to this thread but I did find the solution in the end, it was related to my motherboard and I had to purchase a PCI card with SATA ports on it and am now running an 8TB drive with one partition on it just fine :)

Have a new issue now to do with USB drives if you wouldn't mind to please look at it
 
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