WD Elements drive prolems (sorta)

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Goomb4_

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Jun 19, 2014
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So the other day I was backing up some data to my WD Elements 1tb drive and the next day when I go to power up the drive Windows says that the drive isn't working properly ( scan drive for errors pops up ), and the WD logo from the drive comes up as a missing icon. I can still get to the data and everything but I'm wondering if the drive will die soon, or something else happening to the drive.
Any ideas as to whats wrong?
 
Solution
SuperSoph_WD
Hi again, Goomb4_

Maybe there's some sort of a connection problem.
I'd suggest to try the WD Elements on another computer, see if it gets detected properly.
A different USB cable in a different port might do the job as well and resolve this issue.
However, don't be hesitant about the backup. Unfortunately, HDDs are so sensitive you can never know what might happen.
I encourage you to do a backup, at least of your most precious footage and pics, better be safe than sorry.

Hope this helped.
SuperSoph_WD
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
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Hey there, Goomb4_!

I'm really sorry to hear about your issue with the WD Elements.
If you can still access your data, then I'd suggest to back it up ASAP.
Afterwards you can proceed with some troubleshooting steps to determine what the problem is.
The first thing I'd do after the backup would be an extended test on the drive with Data LifeGuard Diagnostics tool:
http://support.wdc.com/product/download.asp?groupid=810
Here's also the how-to: http://wdc.custhelp.com/app/answers/detail/a_id/940
If the tests results pass, then I'd re-format the drive, because you might have accidentally transferred some corrupted data on it.
You can do that through Disk Management in Windows or you can use the DLG tool mentioned above to write zeros (perform a full erase) on the drive.

Hope this helps and keep me posted! :)
SuperSoph_WD
 
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G

Goomb4_

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Jun 19, 2014
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Well I already had the Life Guard tools and tested the drive, passed all the tests, even S.M.A.R.T. I'm hesitant to back up as I don't have any other storage available to fully back up the drive. Everything seems fine as there's no performance decrease or any bad sectors. I don't think there's corrupted data on the drive, and if there is, then it's the drives fault, as most of the data is mainly game-play footage and pictures. Any other ideas?
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hi again, Goomb4_

Maybe there's some sort of a connection problem.
I'd suggest to try the WD Elements on another computer, see if it gets detected properly.
A different USB cable in a different port might do the job as well and resolve this issue.
However, don't be hesitant about the backup. Unfortunately, HDDs are so sensitive you can never know what might happen.
I encourage you to do a backup, at least of your most precious footage and pics, better be safe than sorry.

Hope this helped.
SuperSoph_WD
 
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Solution
G

Goomb4_

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Jun 19, 2014
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4,510
Tried it on my laptop, different cable, still doing the same thing. I have backed up most of my data to another drive in-case of failure. I'll try the zero fill and see if that works, like I said, not sure what happened because all the data can be accessed without any problems.

EDIT:

Zero fill didn't help. I'll contact WD and see what they say about this issue. Thanks for the help though.
 
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Goomb4_

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Jun 19, 2014
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For anyone who is wondering, I got a new drive from WD and it's been working great for the past few days. WD's warranty is quite good so don't be hesitant to contact them for help.
 
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