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GPU Upgrade Problems

Tags:
  • GPUs
  • Graphics
  • Dell Studio Xps
Last response: in Graphics & Displays
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October 15, 2014 4:59:31 PM

Hello,

So I have a Dell XPS 8300 from 2011. Recently I have been feeling the age of its ATI Radeon HD 5670 GPU, and I decided it was time for an upgrade. The original PSU was only 385W so I needed to upgrade that as well. I ended up purchasing a Gigabyte Radeon R7 260x GPU (the 1GB version) and a Cooler Master Elite V2 550W PSU. They arrived today, and after installation I booted up the computer to find that no video was coming out of my new card and pressing the power button again would instantly shut down the computer, so I knew something was wrong. I put the 5670 back in and it booted up fine, the new PSU worked perfectly. I reinstalled the drivers for the 260x and tried it - no luck. I switched out the straight 6-pin power plug from the PSU to a Molex to 6 pin adapter from the PSU Molex connections - no luck. I don't quite know what else to do, there is only one PCI-E x16 slot and I know it works. I'm not sure if the slots are PCI-E 2.0 or 2.1 or 3.0 but it shouldn't matter since it is backwards compatible (I do know the card is 3.0).

If anyone might be able to help with something I would really appreciate it. I can also provide pictures if needed.

Thanks

More about : gpu upgrade problems

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October 15, 2014 5:06:13 PM

I would RMA the card because that seems to be the issue. If the whole system worked before, And you tried the new power supply with the old card and it works, then I would guess that you have a bad new card. It seems like you have tried reinstalling the new card multiple times. It could just be dead on arrival. I would take the card back and replace it under warranty.
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October 15, 2014 5:20:47 PM

Yeah, I was hoping it would not be DOA but it looks like it. Oh well I guess I will contact Amazon. Strange, stuff isn't usually DOA these days.
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October 15, 2014 5:26:23 PM

Every manufacturer, Even respectable computer part manufacturers such as EVGA and Seasonic, have a bad apple every now and then that just shows up at your doorstep dead on arrival. I am sure that the postal service doesn't always exactly handle every package with care either. Come to think of it, I just got a package in the mail today that looks like it lost a fight to Mike Tyson that was shipped via UPS. It happens. Better luck with the next one. Feel free to private message me with how it turns out. Best Wishes!
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October 15, 2014 6:45:09 PM

OK, when I get the replacement I will post back here to let you know how it goes.

Thanks!
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October 15, 2014 6:47:32 PM

Did you try hooking up your monitor to ur M0b0 and see if it picks up the card ?
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October 15, 2014 7:41:15 PM

As far as I could see, there is no video out direct from my motherboard but I might need to look more carefully.
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October 15, 2014 7:58:08 PM

I have never heard a MOBO with out a vid out. Hook it up and see if it picks up the card.
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October 15, 2014 8:06:58 PM

Yeah I didn't really look so you are most likely right. I'll try it tomorrow. Thanks for the help
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less than a minute ago

So I just found the VGA port on my motherboard and tried booting with the new card in place. When the PCI-E 6-pin cord was plugged into the card there was no video from the card or the motherboard and pressing the power button again would immediately shut off the computer. However when I unplugged the card's power cord the computer booted up normally and the motherboard VGA worked fine, but the computer did not detect anything in the PCI-E x16 slot. So I am pretty sure the card is DOA, any other suggestions?
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