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Windows Goes Unresponsive

Tags:
  • Windows
  • Computers
  • Windows XP
Last response: in Windows XP
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October 15, 2014 5:40:11 PM

Periodically, my mother's computer will go unresponsive, but in a strange way. There is no pattern to when this issue occurs, it just happens.

She can move the mouse and the computer detects mouse clicks (ex. clicking the close button on a window) and she is able to open the Start menu. She doesn't have the ability to open or close programs/windows and cannot shut down Windows. When he types something into the keyboard in a program like Firefox, it will detect all other buttons, except the one that she wants to type.

She is running Windows XP Service Pack 3 with all of the updates and I scan it regularly. I will run a scan again over night using Malwarebytes and AVG and ADWCleaner. I am computer savvy, but this is puzzling me.

Help.

More about : windows unresponsive

October 15, 2014 11:26:14 PM


follow this
download ccleaner from this link
http://www.softpedia.com/dyn-postdownload.php/fd2f32069...

install it only
donot run it
then download ccleaner enhancer from this link

http://www.softpedia.com/dyn-postdownload.php/d0f525d3a...

run it
and press download latest
then run ccleaner now
now
in
cleaning tab
check all selection in windows and application tab
except the selection of wipe free space in windows tab
press cean now button in the right side
after that go to registery tab and press search for
then press fix all selected
then
download antimalwarebyte from this link

http://www.softpedia.com/get/Antivirus/Malwarebytes-Ant...

install it and run it then update it if it asked
then perform full scan to whole computer partitions from safe mode
and remove all threats


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0
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