i can't connect to the internet

gunnarorn11 · Oct 15, 2014

my computer is wired to my router but i still cannot connect to the internet... and if i try to trouble shoot the problem it tells me to install a driver for my adapter

i downloaded the driver to my laptop and moved it onto the other computer but when i try to install it it gives me a message that says "the realtek network controller was not found. if deep sleep mode is enabled please plug in the cable"

i have searched google for this and it tells me to turn deep sleep mode off by going to device manager and going into network adapters and turning it off... but my network adapter is listed under other devices and there is nothing about deep sleep mode on there... and i have no idea what to do...

please help me

thanks in advance

Mr Hollywood · Oct 15, 2014

Here, download these then try installing your router driver. THis will work if your missing it.
http://www.realtek.com.tw/products/productsView.aspx?Langid=1&PNid=7&PFid=10&Level=3&Conn=2

NOTE* Only download the one that you need not all of them.

ronintexas · Oct 15, 2014

When you plug in the cable, do lights come on and flicker on both the PC's ethernet port and the port on the router?

Have you tried a different cable and a different port on the router?

Do other computers connect to the internet on this router?

smorizio · Oct 15, 2014

look under windows device manager or the mb spec and drivers to see if you have that chipset on the mb. if you do look under the device manager under ethernet hardware click on properties and make sure "let windows turn this device off to save power checkbox is unchecked.

ronintexas · Oct 15, 2014

Also - have you installed the drivers for the mobo (chipset, USB, video, etc....)?

gunnarorn11 · Oct 15, 2014

ronintexas :

all the proper lights come on and flicker, i have tried a different cable and a different port on the router and both my laptops connect fine to the internet

ronintexas · Oct 15, 2014

Does device manager have your proper hardware showing? (all drivers installed)? If you need a listing of drivers - CPU-Z will give you the info: http://www.cpuid.com/softwares/cpu-z.html

gunnarorn11 · Oct 15, 2014

Mr Hollywood :

it doesnt let me download anything

Mr Hollywood · Oct 15, 2014

ronintexas :

gunnarorn11 :

If you give me the specific one you need I will get it.

ronintexas · Oct 15, 2014

Does your device manager have all your hardware installed properly? Namely, the chipset, USB, video)? If your mobo drivers aren't installed, the drivers for the ethernet will not load properly. You will need to download the items on your laptop and use a flash drive, USB drive or DVD to transfer them.

Mr Hollywood · Oct 15, 2014

ronintexas :

He just said hes missing the Realtek Interface Controller. When he gives me the name I can give it to him.

Mr Hollywood · Oct 15, 2014

Or if you want you can download it here.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=7&PFid=10&Level=3&Conn=2

Just keep on clicking till you find yours. Then click software then download the one you need.

gunnarorn11 · Oct 15, 2014

Mr Hollywood :

this may be a stupid question but how do i know which one i need?

ronintexas · Oct 15, 2014

Ok.....I am seriously laughing now....was the thread even read?

Mr Hollywood · Oct 15, 2014

ronintexas :

Ronintexas you can explain it to him.

ronintexas · Oct 15, 2014

He can't connect to the internet....therefore he can't download it.....

gunnarorn11 · Oct 15, 2014

ronintexas :

i am not that stupid... i am using my laptop to download the stuff and moving it to my other computer

ronintexas · Oct 15, 2014

gunnarorn11 - I wasn't referring to you

gunnarorn11 · Oct 15, 2014

i believe i have fixed this finally... thank you guys so much for your help

ronintexas · Oct 15, 2014

What fixed the problem?

gunnarorn11 · Oct 15, 2014

ronintexas :

i actually dont know... i just kept downloading the stuff that mrhollywood told me to and kept installing some drivers and then i got a prompt to restart my computer and when it started up again i could connect to the internet... i have no idea which of these fixed the problem but it is fixed and i am so happy because i have been struggling with this for 2 days

ronintexas · Oct 15, 2014

Glad it is fixed....

Danya5301 · Oct 18, 2014

Try this,
right click on wireless network you are trying to connect,
click on wireless network properties, or properties,
click on security,
click on advanced settings,
check box that enables FIPS compliance for this network.

This is what worked for me.

Mr Hollywood · Oct 18, 2014

Danya5301 :

The problem was fixed

i can't connect to the internet

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