External hard disk stopped working after dropped.

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mad00lini

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Oct 16, 2014
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4,510
I have an external WD hard disk and I dropped it. Yei!

When it's connected to pc it's recognized as an external device but it doesnt appear on my PC as a storage device.

It starts making spinning noises like it works and then it stops.

Could it be saved?
 
Solution
CK_WD
Hello mad00lini,

Does your WD external hard drive make any clicking or buzzing sounds?
Since you dropped your drive, there has most likely been some physical damage, thus making it disappear as a storage device from your PC.

Can you see it in Disk Management and Drive Manager? Where in the OS is it visible? If it's not visible in the OS, can you see it in BIOS?

Depending on the answers I would suggest you try and scan the drive with the WD Data Lifeguard Tool:
http://support.wdc.com/product/download.asp?groupid=810&lang=en

If that's not possible I doubt that the drive would be able to be saved. Hardware malfunctions or damages can sometimes be more dangerous to your information than software ones. If you can't access the drive...
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CK_WD

CK_WD

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Jul 30, 2014
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4,540
Hello mad00lini,

Does your WD external hard drive make any clicking or buzzing sounds?
Since you dropped your drive, there has most likely been some physical damage, thus making it disappear as a storage device from your PC.

Can you see it in Disk Management and Drive Manager? Where in the OS is it visible? If it's not visible in the OS, can you see it in BIOS?

Depending on the answers I would suggest you try and scan the drive with the WD Data Lifeguard Tool:
http://support.wdc.com/product/download.asp?groupid=810&lang=en

If that's not possible I doubt that the drive would be able to be saved. Hardware malfunctions or damages can sometimes be more dangerous to your information than software ones. If you can't access the drive in any way or even scan it to determine damage state, I suggest you take it to a Data Recovery Company to get your information.

This is a list of WD's official Data Recovery partners:
http://support.wdc.com/recovery/index.asp?wdc_lang=en

I wish you best of luck!

CK_WD
 
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Solution
smackers_12

smackers_12

Honorable
Jul 4, 2013
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11,960
Even if the moving bits are not buggered dropping magnetic things isn't great, i wont go into how it works. I assume it would apply to a hard drive as well as they use magnets to store data. Every time a magnet is dropped it gets weaker and the same thing could happen to the data on a hard drive
 
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