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Windows 7 won't recognise my mouse and keyboard after an update

Tags:
  • Windows 7
  • Mice
  • Keyboards
Last response: in Windows 7
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October 16, 2014 5:37:44 AM

After windows 7 64bit updated it will no longer recognise my keyboard or mouse.
They both light up on start up and I can get into the bios settings fine where they both work as they should. As soon as windows loads up I lose both

I've also tried a usb to ps/2 adapter which stopped them both working completely

The pc is a 10 month old custom build with no problems until now. Stupidly I had been running it on 32bit (limiting the speed of my build)
I clean installed 64 bit yesterday and it worked fine until it updated.

Any suggestions on how to fix this?

More about : windows recognise mouse keyboard update

October 16, 2014 7:59:05 AM

Try different mouse/keyboard.

1. PC specs
2. Have you tried different USB port?
3. Check the Event Viewer it might have recorded any problems with your USB.

As a last resort:
4. Assuming that there really is an update which is preventing them from working, all you have to do is:
- Control Panel
- Programs and Features
- View Installed Updates and uninstall them one by one to see which update is causing the issue (Ofcourse, you can update it back to how it while leaving out the update which caused the issue).

To avoid having to uninstall ALL updates (I assume there will be a lot) leave out the:
-NET framework
-Office (if you have any)

Focus on Microsoft Windows updates.
I should point out that this is time consuming.

Edit:
I forgot to mention, try Safe Mode
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