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Alien Isolation upgrade, bought new graphics card and new PSU, now nothing is working

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  • Graphics Cards
  • Graphics
Last response: in Graphics & Displays
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October 16, 2014 7:45:00 AM

Ok, I preordered Alien Isolation for a friend and he needed a new graphics card in order to play it. So he got Pallit Gforce GTX 650 PCI-E after much research to make sure this is what would work for his Packard Bell Imedia X2416. He installed drivers. The monitor was plugged in to the driver, all that (but no 6 pin was included), the fan on the driver started (getting power) and when he started Windows 7 he heard the start up beeps but there was nothing but a blank monitor. After reading here quite a bit and talking to friends, he decided he needed a new PSU. So he got Antec VP35OP 350 watt power supply. He installed that today and same thing - start up noise, fan, screen is blank and then he gets blue warning sign that something is wrong, then computer restarts itself and process repeats. This is something he has looked forward to for so long, but we need help to get this to work. Any ideas??

Update: now that it has started the process of warning and restarting he can no longer use F2 or go to BIOS at all.

More about : alien isolation upgrade bought graphics card psu working

a b U Graphics card
October 16, 2014 7:54:30 AM

How about removing the GPU from the system.

Check the motherboard manufacturer's BIOS page for updates.

Install the new BIOS

Install the new GPU.
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a c 165 U Graphics card
October 16, 2014 7:57:03 AM

If the graphic card has a 6-pin PCI-E power port, that's not optional. It must be connected to the power supply.

Remove the graphics card and replace the old power supply to see if you can get your system to boot up properly. Then post the model number of the Packard Bell, or better yet, post a link to the system specifications.

-Wolf sends
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Related resources
October 16, 2014 8:03:16 AM

Wolfshadw said:
If the graphic card has a 6-pin PCI-E power port, that's not optional. It must be connected to the power supply.

Remove the graphics card and replace the old power supply to see if you can get your system to boot up properly. Then post the model number of the Packard Bell, or better yet, post a link to the system specifications.

-Wolf sends


When he got the graphics card it did not include the 6 pin PCI-E it did have the 6 pin power port but he didn't have the cord to connect it to the power supply, that is part of the reason he thought he needed a new PSU. I have shared with him both of your answers and will let you know the information you have asked for ASAP.
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October 16, 2014 8:06:12 AM

He can't use his computer right now - but it has Packard Bell Intel Core 2 Quad. I'm sorry, I'm on the phone with him trying to help and I am completely not helping - thank you for giving me ideas to pass on. He is going to remove all he has done and let me know his system specs.
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a c 165 U Graphics card
October 16, 2014 8:07:50 AM

We need the actual model number of his PC.

-Wolf sends
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October 16, 2014 8:11:48 AM

Wolfshadw said:
We need the actual model number of his PC.

-Wolf sends

We are doing this over Skype as I read him what you say - thank you! He's looking - can't find his manual so he's going to have to undo all he has done and get on his computer to find out that info. I will post (or maybe he can post directly then) when he knows. Thanks again!

Actual model number is: Imedia X2416

Just told me this: Strange thing - I just changed the graphics card back to the old one and it's working fine now, so it's not the power supply which is messing up
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October 16, 2014 8:31:45 AM

cowboydude99 said:
You will definitely need the 6pin power connector. It should have come with the new PSU.

The cable looks like this:
http://img.dxcdn.com/productimages/sku_28979_2.jpg

It could be white or black, but the shape is the same.

Some look like this - which allows it to be either 6 or 8 pin:
http://www.playtool.com/pages/psuconnectors/pcie6plus2....


He said he did get that with the new PSU and it was all plugged in properly to the new graphics card, he did put the extra 6 pin cable into the graphics card and it wasn't working. The PSU is working with the old graphics card but the new graphics card is not working.
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October 16, 2014 8:34:43 AM

cowboydude99 said:
How about removing the GPU from the system.

Check the motherboard manufacturer's BIOS page for updates.

Install the new BIOS

Install the new GPU.


Stupid newb question: how do you find the motherboard manufacturer?
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a b U Graphics card
October 16, 2014 8:40:13 AM

Well if you have the exact Packard Bell model, we can find it like that.

If not download and run CPU-Z. Click the "Mainboard" tab.
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a c 165 U Graphics card
October 16, 2014 8:40:14 AM

Normally, the model number of the motherboard is printed on the board itself, but with off-the-shelf systems, it may not be. I'm still researching.

-Wolf sends
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October 16, 2014 8:42:36 AM

cowboydude99 said:
Well if you have the exact Packard Bell model, we can find it like that.

If not download and run CPU-Z. Click the "Mainboard" tab.


Packard Bell Imedia X2416 - and Thank you so much!
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October 16, 2014 8:43:24 AM

Wolfshadw said:
Normally, the model number of the motherboard is printed on the board itself, but with off-the-shelf systems, it may not be. I'm still researching.

-Wolf sends

Thank you so much! I'm pretending I'm doing this as a long lunch break but hoping I don't get in trouble for this at work lol

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a c 165 U Graphics card
October 16, 2014 8:52:34 AM

For anyone else looking, the motherboard is a "Denver 11" which appears to have been used in the IMedia X2416/iMedia (PT.U05-PV.U05). I'm not finding much that is useful to this particular issue, however.

-Wolf sends
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a b U Graphics card
October 16, 2014 8:55:23 AM

The best advice I can give at this point:
Either you, or your friend, call Packard Bell. Give them the model info and ask if there is a BIOS update.

I wasn't able to find anything on that motherboard...
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October 16, 2014 9:02:43 AM

MCPT3PVT-PM was on his motherboard, does that change anything or help? (feeling like an idiot now)
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a b U Graphics card
October 16, 2014 9:05:51 AM

I Googled that number, but nothing comes up at all.
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October 16, 2014 9:06:29 AM

me too, he was looking for American Megatrends with that number but I've told him to try Packard Bell instead.
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October 16, 2014 9:10:28 AM

cowboydude99 said:
Well if you have the exact Packard Bell model, we can find it like that.

If not download and run CPU-Z. Click the "Mainboard" tab.


Don't know if that would still be helpful at this point, but his virus software wouldn't let him download the only CPU-Z I could find.
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a b U Graphics card
October 16, 2014 9:12:55 AM

At this point I don't know if that GPU works.

You should try another, or return the 650 for another one to try out.

If neither GPU work on the system, it is most likely incompatibility with the mother board. Odds are it needs a BIOS update, but that system is somewhat old so PB may not issue a BIOS update.

Also maybe have him call their support line to find out if there is a BIOS file they can send him?
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October 16, 2014 9:14:36 AM

cowboydude99 said:
Actually, this may be it:
http://www.findlaptopdriver.com/mainboard-packard-bell-...

Also check here:
http://www.packardbell.co.uk/pb/en/GB/content/download

I didn't see any BIOS updates though... Can you try another GPU? Maybe this one is just bad?



I read that GPU and graphics card can be used interchangeably - I'm sure hoping the graphics card isn't bad, how could he tell? It was fairly expensive and you know what a pain it is to return to amazon.com.uk. I'm starting to feel guilty for buying him the game on steam.

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a c 165 U Graphics card
October 16, 2014 9:15:00 AM

Packard Bell IMedia Support Page
Under Search by product number, enter, "iMedia (PT.U05-PV.U05)"
No BIOS update available.

-Wolf sends
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October 16, 2014 9:19:50 AM

Wolfshadw said:
Packard Bell IMedia Support Page
Under Search by product number, enter, "iMedia (PT.U05-PV.U05)"
No BIOS update available.

-Wolf sends


Thank you. I'm still on the phone with him (pretending to be at work) and we are trying. To a person as inexperienced as myself, it is starting to sound like he may be out of luck! I hope not. Am having him send me his system information now. Hoping that we can find a graphics card that will let him play the game.
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a b U Graphics card
October 16, 2014 9:20:33 AM

Well considering there is no BIOS update the only way to tell if the GPU is working is to test it in another machine.

If you can't do that, then you will need to return it for another card.

Test the new card. If the new card doesn't work, then odds are no newer cards will work with that old system.
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October 16, 2014 9:21:45 AM

System specs:
Item Value
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TOM-PC
System Manufacturer Packard Bell BV
System Model IMEDIA X2416
System Type x64-based PC
Processor Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz, 2336 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. PBDV11.P04, 01/09/2008
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Tom-PC\Tom
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 1.62 GB
Total Virtual Memory 8.00 GB
Available Virtual Memory 5.30 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys

[Hardware Resources]



[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x0000000F Direct memory access controller
I/O Port 0x00000000-0x0000000F PCI bus

IRQ 20 Standard AHCI 1.0 Serial ATA Controller
IRQ 20 Standard OpenHCD USB Host Controller

I/O Port 0x000003C0-0x000003DF PCI Express standard Root Port
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce 9500 GT

Memory Address 0xFEC00000-0xFFFFFFFF System board
Memory Address 0xFEC00000-0xFFFFFFFF Motherboard resources

Memory Address 0xD0000000-0xDFFFFFFF PCI Express standard Root Port
Memory Address 0xD0000000-0xDFFFFFFF NVIDIA GeForce 9500 GT
Memory Address 0xD0000000-0xDFFFFFFF PCI bus

Memory Address 0xD0000-0xDFFFF PCI bus
Memory Address 0xD0000-0xDFFFF Motherboard resources

Memory Address 0xA0000-0xBFFFF PCI Express standard Root Port
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce 9500 GT
Memory Address 0xA0000-0xBFFFF PCI bus

I/O Port 0x000003B0-0x000003BB PCI Express standard Root Port
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce 9500 GT

Memory Address 0xFA000000-0xFEAFFFFF PCI Express standard Root Port
Memory Address 0xFA000000-0xFEAFFFFF NVIDIA GeForce 9500 GT


[DMA]

Resource Device Status
Channel 4 Direct memory access controller OK

[Forced Hardware]

Device PNP Device ID
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October 16, 2014 9:23:50 AM

DMA]

Resource Device Status
Channel 4 Direct memory access controller OK

[Forced Hardware]

Device PNP Device ID

[I/O]

Resource Device Status
0x0000D000-0x0000DFFF PCI Express standard Root Port OK
0x000003B0-0x000003BB PCI Express standard Root Port OK
0x000003B0-0x000003BB NVIDIA GeForce 9500 GT OK
0x000003C0-0x000003DF PCI Express standard Root Port OK
0x000003C0-0x000003DF NVIDIA GeForce 9500 GT OK
0x00004900-0x0000493F NVIDIA nForce PCI System Management OK
0x00004D00-0x00004D3F NVIDIA nForce PCI System Management OK
0x00004E00-0x00004E3F NVIDIA nForce PCI System Management OK
0x00000020-0x00000021 Programmable interrupt controller OK
0x000000A0-0x000000A1 Programmable interrupt controller OK
0x00000040-0x00000043 System timer OK
0x000001F0-0x000001F7 ATA Channel 0 OK
0x000003F6-0x000003F6 ATA Channel 0 OK
0x00000170-0x00000177 ATA Channel 1 OK
0x00000376-0x00000376 ATA Channel 1 OK
0x0000E000-0x0000EFFF PCI Express standard Root Port OK
0x00000000-0x0000000F Direct memory access controller OK
0x00000000-0x0000000F PCI bus OK
0x00000081-0x00000083 Direct memory access controller OK
0x00000087-0x00000087 Direct memory access controller OK
0x00000089-0x0000008B Direct memory access controller OK
0x0000008F-0x0000008F Direct memory access controller OK
0x000000C0-0x000000DF Direct memory access controller OK
0x00000060-0x00000060 Standard PS/2 Keyboard OK
0x00000064-0x00000064 Standard PS/2 Keyboard OK
0x00000061-0x00000061 System speaker OK
0x0000DC00-0x0000DC7F NVIDIA GeForce 9500 GT OK
0x0000C480-0x0000C487 Standard AHCI 1.0 Serial ATA Controller OK
0x0000C400-0x0000C403 Standard AHCI 1.0 Serial ATA Controller OK
0x0000C080-0x0000C087 Standard AHCI 1.0 Serial ATA Controller OK
0x0000C000-0x0000C003 Standard AHCI 1.0 Serial ATA Controller OK
0x0000BC00-0x0000BC0F Standard AHCI 1.0 Serial ATA Controller OK
0x00000D00-0x0000FFFF PCI bus OK
0x00000070-0x00000071 System CMOS/real time clock OK
0x00000010-0x0000001F Motherboard resources OK
0x00000022-0x0000003F Motherboard resources OK
0x00000044-0x0000004D Motherboard resources OK
0x00000050-0x0000005F Motherboard resources OK
0x00000062-0x00000063 Motherboard resources OK
0x00000065-0x0000006F Motherboard resources OK
0x00000072-0x0000007F Motherboard resources OK
0x00000080-0x00000080 Motherboard resources OK
0x00000084-0x00000086 Motherboard resources OK
0x00000088-0x00000088 Motherboard resources OK
0x0000008C-0x0000008E Motherboard resources OK
0x00000090-0x0000009F Motherboard resources OK
0x000000A2-0x000000BF Motherboard resources OK
0x000000E0-0x000000EF Motherboard resources OK
0x000004D0-0x000004D1 Motherboard resources OK
0x00000800-0x0000080F Motherboard resources OK
0x00004000-0x0000407F Motherboard resources OK
0x00004080-0x000040FF Motherboard resources OK
0x00004400-0x0000447F Motherboard resources OK
0x00004480-0x000044FF Motherboard resources OK
0x00004800-0x0000487F Motherboard resources OK
0x00004880-0x000048FF Motherboard resources OK
0x00000A00-0x00000A0F Motherboard resources OK
0x00000A10-0x00000A1F Motherboard resources OK
0x00000A20-0x00000A2F Motherboard resources OK
0x00000A30-0x00000A3F Motherboard resources OK
0x000000F0-0x000000FF Numeric data processor OK
0x0000FFA0-0x0000FFAF Standard Dual Channel PCI IDE Controller OK

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a b U Graphics card
October 16, 2014 9:29:11 AM

Thanks, but this isn't helpful anymore. We already know the motherboard and system model.

I'm sorry, but I cannot help any further.

I think you need to return the GPU and get another one. If that doesn't work, upgrade the system to something more recent.
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October 16, 2014 9:33:51 AM

cowboydude99 said:
Thanks, but this isn't helpful anymore. We already know the motherboard and system model.

I'm sorry, but I cannot help any further.

I think you need to return the GPU and get another one. If that doesn't work, upgrade the system to something more recent.


I feel responsible as it was my insane googling and post reading that helped him decide to get the card that he has that evidently doesn't work. Is it likely that any graphics card will work on his system that is also advanced enough to play the game?
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a b U Graphics card
October 16, 2014 9:35:40 AM

I honestly have no idea. A GTX 650 is somewhat of an old card... If that doesn't work I don't think anything newer will.

It could just be a bad GPU... You will never know unless you try it in another system, or get a replacement GPU and try it on your friend's system.
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a c 165 U Graphics card
October 16, 2014 9:43:53 AM

Probably the best thing you could do right now is take your computer over to your friend's house and test your graphics card in his system and his graphics card is your system.

-Wolf sends
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a c 165 U Graphics card
October 16, 2014 10:07:56 AM

On a typical system, that card and that power supply should work just fine (though the new power supply may be a touch light). It's really the motherboard/BIOS of that off-the-shelf system that is probably causing the issue, but we can't know that until we're able to fully test it.

-Wolf sends
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October 16, 2014 10:13:25 AM

Wolfshadw said:
On a typical system, that card and that power supply should work just fine (though the new power supply may be a touch light). It's really the motherboard/BIOS of that off-the-shelf system that is probably causing the issue, but we can't know that until we're able to fully test it.

-Wolf sends


This is embarrassing to say - but he doesn't have any friends with computers with PSUs that could take the card to test (mine couldn't even if we weren't on different continents, and his friends that live near him couldn't either). So I'm just feeling responsible for encouraging him to get that particular card...the PSU works with the old card, everything seems to be fine except for the card, and I wasn't sure whether to tell him to abandon all hope and just get refund or return it and try a different card. So hard to know what to do! I had told him it seemed like the card worked since the fan worked on the card...but that clearly isn't the answer, and there seems to be no update for the BIOS on his motherboard...

you have been super amazing - I just feel really really guilty about leading him to this point. I can't thank you enough, I just want him to be able to play the game on Steam, seemed simple at first (for an idiot like me anyway lol)

Thank you so much for all your help! I just wish there was a way I could say with his system as it is could it run the card now that he has the new PSU...otherwise I don't know what to tell him anymore (I seem to be daft).
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a c 165 U Graphics card
October 16, 2014 10:20:02 AM

What was the old card that works with the new power supply? I might have missed that above.

-Wolf sends
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a b U Graphics card
October 16, 2014 11:25:34 AM

JPeters said:
Wolfshadw said:
On a typical system, that card and that power supply should work just fine (though the new power supply may be a touch light). It's really the motherboard/BIOS of that off-the-shelf system that is probably causing the issue, but we can't know that until we're able to fully test it.

-Wolf sends


This is embarrassing to say - but he doesn't have any friends with computers with PSUs that could take the card to test (mine couldn't even if we weren't on different continents, and his friends that live near him couldn't either). So I'm just feeling responsible for encouraging him to get that particular card...the PSU works with the old card, everything seems to be fine except for the card, and I wasn't sure whether to tell him to abandon all hope and just get refund or return it and try a different card. So hard to know what to do! I had told him it seemed like the card worked since the fan worked on the card...but that clearly isn't the answer, and there seems to be no update for the BIOS on his motherboard...

you have been super amazing - I just feel really really guilty about leading him to this point. I can't thank you enough, I just want him to be able to play the game on Steam, seemed simple at first (for an idiot like me anyway lol)

Thank you so much for all your help! I just wish there was a way I could say with his system as it is could it run the card now that he has the new PSU...otherwise I don't know what to tell him anymore (I seem to be daft).


I know how you feel. We've all done that. Try to help but ends up not being so helpful...

I wish you luck. Unfortunately there isn't much left to do... Short of getting a 2nd gpu for testing (return the one he bought for another one) I don't have any other ideas... sorry!
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!