Alien Isolation upgrade, bought new graphics card and new PSU, now nothing is working

Ok, I preordered Alien Isolation for a friend and he needed a new graphics card in order to play it. So he got Pallit Gforce GTX 650 PCI-E after much research to make sure this is what would work for his Packard Bell Imedia X2416. He installed drivers. The monitor was plugged in to the driver, all that (but no 6 pin was included), the fan on the driver started (getting power) and when he started Windows 7 he heard the start up beeps but there was nothing but a blank monitor. After reading here quite a bit and talking to friends, he decided he needed a new PSU. So he got Antec VP35OP 350 watt power supply. He installed that today and same thing - start up noise, fan, screen is blank and then he gets blue warning sign that something is wrong, then computer restarts itself and process repeats. This is something he has looked forward to for so long, but we need help to get this to work. Any ideas??

Update: now that it has started the process of warning and restarting he can no longer use F2 or go to BIOS at all.
36 answers Last reply
More about alien isolation upgrade bought graphics card psu working
  1. How about removing the GPU from the system.

    Check the motherboard manufacturer's BIOS page for updates.

    Install the new BIOS

    Install the new GPU.
  2. If the graphic card has a 6-pin PCI-E power port, that's not optional. It must be connected to the power supply.

    Remove the graphics card and replace the old power supply to see if you can get your system to boot up properly. Then post the model number of the Packard Bell, or better yet, post a link to the system specifications.

    -Wolf sends
  3. Wolfshadw said:
    If the graphic card has a 6-pin PCI-E power port, that's not optional. It must be connected to the power supply.

    Remove the graphics card and replace the old power supply to see if you can get your system to boot up properly. Then post the model number of the Packard Bell, or better yet, post a link to the system specifications.

    -Wolf sends


    When he got the graphics card it did not include the 6 pin PCI-E it did have the 6 pin power port but he didn't have the cord to connect it to the power supply, that is part of the reason he thought he needed a new PSU. I have shared with him both of your answers and will let you know the information you have asked for ASAP.
  4. He can't use his computer right now - but it has Packard Bell Intel Core 2 Quad. I'm sorry, I'm on the phone with him trying to help and I am completely not helping - thank you for giving me ideas to pass on. He is going to remove all he has done and let me know his system specs.
  5. We need the actual model number of his PC.

    -Wolf sends
  6. Wolfshadw said:
    We need the actual model number of his PC.

    -Wolf sends

    We are doing this over Skype as I read him what you say - thank you! He's looking - can't find his manual so he's going to have to undo all he has done and get on his computer to find out that info. I will post (or maybe he can post directly then) when he knows. Thanks again!

    Actual model number is: Imedia X2416

    Just told me this: Strange thing - I just changed the graphics card back to the old one and it's working fine now, so it's not the power supply which is messing up
  7. You will definitely need the 6pin power connector. It should have come with the new PSU.

    The cable looks like this:
    http://img.dxcdn.com/productimages/sku_28979_2.jpg

    It could be white or black, but the shape is the same.

    Some look like this - which allows it to be either 6 or 8 pin:
    http://www.playtool.com/pages/psuconnectors/pcie6plus2.jpg
  8. cowboydude99 said:
    You will definitely need the 6pin power connector. It should have come with the new PSU.

    The cable looks like this:
    http://img.dxcdn.com/productimages/sku_28979_2.jpg

    It could be white or black, but the shape is the same.

    Some look like this - which allows it to be either 6 or 8 pin:
    http://www.playtool.com/pages/psuconnectors/pcie6plus2.jpg


    He said he did get that with the new PSU and it was all plugged in properly to the new graphics card, he did put the extra 6 pin cable into the graphics card and it wasn't working. The PSU is working with the old graphics card but the new graphics card is not working.
  9. cowboydude99 said:
    How about removing the GPU from the system.

    Check the motherboard manufacturer's BIOS page for updates.

    Install the new BIOS

    Install the new GPU.


    Stupid newb question: how do you find the motherboard manufacturer?
  10. Well if you have the exact Packard Bell model, we can find it like that.

    If not download and run CPU-Z. Click the "Mainboard" tab.
  11. Normally, the model number of the motherboard is printed on the board itself, but with off-the-shelf systems, it may not be. I'm still researching.

    -Wolf sends
  12. cowboydude99 said:
    Well if you have the exact Packard Bell model, we can find it like that.

    If not download and run CPU-Z. Click the "Mainboard" tab.


    Packard Bell Imedia X2416 - and Thank you so much!
  13. Wolfshadw said:
    Normally, the model number of the motherboard is printed on the board itself, but with off-the-shelf systems, it may not be. I'm still researching.

    -Wolf sends

    Thank you so much! I'm pretending I'm doing this as a long lunch break but hoping I don't get in trouble for this at work lol
  14. For anyone else looking, the motherboard is a "Denver 11" which appears to have been used in the IMedia X2416/iMedia (PT.U05-PV.U05). I'm not finding much that is useful to this particular issue, however.

    -Wolf sends
  15. The best advice I can give at this point:
    Either you, or your friend, call Packard Bell. Give them the model info and ask if there is a BIOS update.

    I wasn't able to find anything on that motherboard...
  16. MCPT3PVT-PM was on his motherboard, does that change anything or help? (feeling like an idiot now)
  17. I Googled that number, but nothing comes up at all.
  18. me too, he was looking for American Megatrends with that number but I've told him to try Packard Bell instead.
  19. Actually, this may be it:
    http://www.findlaptopdriver.com/mainboard-packard-bell-bv-mcp73vt-pm-specifications/

    Also check here:
    http://www.packardbell.co.uk/pb/en/GB/content/download

    I didn't see any BIOS updates though... Can you try another GPU? Maybe this one is just bad?
  20. cowboydude99 said:
    Well if you have the exact Packard Bell model, we can find it like that.

    If not download and run CPU-Z. Click the "Mainboard" tab.


    Don't know if that would still be helpful at this point, but his virus software wouldn't let him download the only CPU-Z I could find.
  21. At this point I don't know if that GPU works.

    You should try another, or return the 650 for another one to try out.

    If neither GPU work on the system, it is most likely incompatibility with the mother board. Odds are it needs a BIOS update, but that system is somewhat old so PB may not issue a BIOS update.

    Also maybe have him call their support line to find out if there is a BIOS file they can send him?
  22. cowboydude99 said:
    Actually, this may be it:
    http://www.findlaptopdriver.com/mainboard-packard-bell-bv-mcp73vt-pm-specifications/

    Also check here:
    http://www.packardbell.co.uk/pb/en/GB/content/download

    I didn't see any BIOS updates though... Can you try another GPU? Maybe this one is just bad?



    I read that GPU and graphics card can be used interchangeably - I'm sure hoping the graphics card isn't bad, how could he tell? It was fairly expensive and you know what a pain it is to return to amazon.com.uk. I'm starting to feel guilty for buying him the game on steam.
  23. Packard Bell IMedia Support Page
    Under Search by product number, enter, "iMedia (PT.U05-PV.U05)"
    No BIOS update available.

    -Wolf sends
  24. Wolfshadw said:
    Packard Bell IMedia Support Page
    Under Search by product number, enter, "iMedia (PT.U05-PV.U05)"
    No BIOS update available.

    -Wolf sends


    Thank you. I'm still on the phone with him (pretending to be at work) and we are trying. To a person as inexperienced as myself, it is starting to sound like he may be out of luck! I hope not. Am having him send me his system information now. Hoping that we can find a graphics card that will let him play the game.
  25. Well considering there is no BIOS update the only way to tell if the GPU is working is to test it in another machine.

    If you can't do that, then you will need to return it for another card.

    Test the new card. If the new card doesn't work, then odds are no newer cards will work with that old system.
  26. System specs:
    Item Value
    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name TOM-PC
    System Manufacturer Packard Bell BV
    System Model IMEDIA X2416
    System Type x64-based PC
    Processor Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz, 2336 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. PBDV11.P04, 01/09/2008
    SMBIOS Version 2.5
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United Kingdom
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name Tom-PC\Tom
    Time Zone GMT Daylight Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 4.00 GB
    Available Physical Memory 1.62 GB
    Total Virtual Memory 8.00 GB
    Available Virtual Memory 5.30 GB
    Page File Space 4.00 GB
    Page File C:\pagefile.sys

    [Hardware Resources]


    [Conflicts/Sharing]

    Resource Device
    I/O Port 0x00000000-0x0000000F Direct memory access controller
    I/O Port 0x00000000-0x0000000F PCI bus

    IRQ 20 Standard AHCI 1.0 Serial ATA Controller
    IRQ 20 Standard OpenHCD USB Host Controller

    I/O Port 0x000003C0-0x000003DF PCI Express standard Root Port
    I/O Port 0x000003C0-0x000003DF NVIDIA GeForce 9500 GT

    Memory Address 0xFEC00000-0xFFFFFFFF System board
    Memory Address 0xFEC00000-0xFFFFFFFF Motherboard resources

    Memory Address 0xD0000000-0xDFFFFFFF PCI Express standard Root Port
    Memory Address 0xD0000000-0xDFFFFFFF NVIDIA GeForce 9500 GT
    Memory Address 0xD0000000-0xDFFFFFFF PCI bus

    Memory Address 0xD0000-0xDFFFF PCI bus
    Memory Address 0xD0000-0xDFFFF Motherboard resources

    Memory Address 0xA0000-0xBFFFF PCI Express standard Root Port
    Memory Address 0xA0000-0xBFFFF NVIDIA GeForce 9500 GT
    Memory Address 0xA0000-0xBFFFF PCI bus

    I/O Port 0x000003B0-0x000003BB PCI Express standard Root Port
    I/O Port 0x000003B0-0x000003BB NVIDIA GeForce 9500 GT

    Memory Address 0xFA000000-0xFEAFFFFF PCI Express standard Root Port
    Memory Address 0xFA000000-0xFEAFFFFF NVIDIA GeForce 9500 GT


    [DMA]

    Resource Device Status
    Channel 4 Direct memory access controller OK

    [Forced Hardware]

    Device PNP Device ID
  27. DMA]

    Resource Device Status
    Channel 4 Direct memory access controller OK

    [Forced Hardware]

    Device PNP Device ID



    Resource Device Status
    0x0000D000-0x0000DFFF PCI Express standard Root Port OK
    0x000003B0-0x000003BB PCI Express standard Root Port OK
    0x000003B0-0x000003BB NVIDIA GeForce 9500 GT OK
    0x000003C0-0x000003DF PCI Express standard Root Port OK
    0x000003C0-0x000003DF NVIDIA GeForce 9500 GT OK
    0x00004900-0x0000493F NVIDIA nForce PCI System Management OK
    0x00004D00-0x00004D3F NVIDIA nForce PCI System Management OK
    0x00004E00-0x00004E3F NVIDIA nForce PCI System Management OK
    0x00000020-0x00000021 Programmable interrupt controller OK
    0x000000A0-0x000000A1 Programmable interrupt controller OK
    0x00000040-0x00000043 System timer OK
    0x000001F0-0x000001F7 ATA Channel 0 OK
    0x000003F6-0x000003F6 ATA Channel 0 OK
    0x00000170-0x00000177 ATA Channel 1 OK
    0x00000376-0x00000376 ATA Channel 1 OK
    0x0000E000-0x0000EFFF PCI Express standard Root Port OK
    0x00000000-0x0000000F Direct memory access controller OK
    0x00000000-0x0000000F PCI bus OK
    0x00000081-0x00000083 Direct memory access controller OK
    0x00000087-0x00000087 Direct memory access controller OK
    0x00000089-0x0000008B Direct memory access controller OK
    0x0000008F-0x0000008F Direct memory access controller OK
    0x000000C0-0x000000DF Direct memory access controller OK
    0x00000060-0x00000060 Standard PS/2 Keyboard OK
    0x00000064-0x00000064 Standard PS/2 Keyboard OK
    0x00000061-0x00000061 System speaker OK
    0x0000DC00-0x0000DC7F NVIDIA GeForce 9500 GT OK
    0x0000C480-0x0000C487 Standard AHCI 1.0 Serial ATA Controller OK
    0x0000C400-0x0000C403 Standard AHCI 1.0 Serial ATA Controller OK
    0x0000C080-0x0000C087 Standard AHCI 1.0 Serial ATA Controller OK
    0x0000C000-0x0000C003 Standard AHCI 1.0 Serial ATA Controller OK
    0x0000BC00-0x0000BC0F Standard AHCI 1.0 Serial ATA Controller OK
    0x00000D00-0x0000FFFF PCI bus OK
    0x00000070-0x00000071 System CMOS/real time clock OK
    0x00000010-0x0000001F Motherboard resources OK
    0x00000022-0x0000003F Motherboard resources OK
    0x00000044-0x0000004D Motherboard resources OK
    0x00000050-0x0000005F Motherboard resources OK
    0x00000062-0x00000063 Motherboard resources OK
    0x00000065-0x0000006F Motherboard resources OK
    0x00000072-0x0000007F Motherboard resources OK
    0x00000080-0x00000080 Motherboard resources OK
    0x00000084-0x00000086 Motherboard resources OK
    0x00000088-0x00000088 Motherboard resources OK
    0x0000008C-0x0000008E Motherboard resources OK
    0x00000090-0x0000009F Motherboard resources OK
    0x000000A2-0x000000BF Motherboard resources OK
    0x000000E0-0x000000EF Motherboard resources OK
    0x000004D0-0x000004D1 Motherboard resources OK
    0x00000800-0x0000080F Motherboard resources OK
    0x00004000-0x0000407F Motherboard resources OK
    0x00004080-0x000040FF Motherboard resources OK
    0x00004400-0x0000447F Motherboard resources OK
    0x00004480-0x000044FF Motherboard resources OK
    0x00004800-0x0000487F Motherboard resources OK
    0x00004880-0x000048FF Motherboard resources OK
    0x00000A00-0x00000A0F Motherboard resources OK
    0x00000A10-0x00000A1F Motherboard resources OK
    0x00000A20-0x00000A2F Motherboard resources OK
    0x00000A30-0x00000A3F Motherboard resources OK
    0x000000F0-0x000000FF Numeric data processor OK
    0x0000FFA0-0x0000FFAF Standard Dual Channel PCI IDE Controller OK
  28. Thanks, but this isn't helpful anymore. We already know the motherboard and system model.

    I'm sorry, but I cannot help any further.

    I think you need to return the GPU and get another one. If that doesn't work, upgrade the system to something more recent.
  29. cowboydude99 said:
    Thanks, but this isn't helpful anymore. We already know the motherboard and system model.

    I'm sorry, but I cannot help any further.

    I think you need to return the GPU and get another one. If that doesn't work, upgrade the system to something more recent.


    I feel responsible as it was my insane googling and post reading that helped him decide to get the card that he has that evidently doesn't work. Is it likely that any graphics card will work on his system that is also advanced enough to play the game?
  30. I honestly have no idea. A GTX 650 is somewhat of an old card... If that doesn't work I don't think anything newer will.

    It could just be a bad GPU... You will never know unless you try it in another system, or get a replacement GPU and try it on your friend's system.
  31. Probably the best thing you could do right now is take your computer over to your friend's house and test your graphics card in his system and his graphics card is your system.

    -Wolf sends
  32. I hate to ask this - but he has this:

    http://www.amazon.co.uk/gp/product/B009A4XO28/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1#productDetails

    Would this card not work in his system with the new PSU? I'm trying to decide whether to tell him to return and have the same thing sent or not.
  33. On a typical system, that card and that power supply should work just fine (though the new power supply may be a touch light). It's really the motherboard/BIOS of that off-the-shelf system that is probably causing the issue, but we can't know that until we're able to fully test it.

    -Wolf sends
  34. Wolfshadw said:
    On a typical system, that card and that power supply should work just fine (though the new power supply may be a touch light). It's really the motherboard/BIOS of that off-the-shelf system that is probably causing the issue, but we can't know that until we're able to fully test it.

    -Wolf sends


    This is embarrassing to say - but he doesn't have any friends with computers with PSUs that could take the card to test (mine couldn't even if we weren't on different continents, and his friends that live near him couldn't either). So I'm just feeling responsible for encouraging him to get that particular card...the PSU works with the old card, everything seems to be fine except for the card, and I wasn't sure whether to tell him to abandon all hope and just get refund or return it and try a different card. So hard to know what to do! I had told him it seemed like the card worked since the fan worked on the card...but that clearly isn't the answer, and there seems to be no update for the BIOS on his motherboard...

    you have been super amazing - I just feel really really guilty about leading him to this point. I can't thank you enough, I just want him to be able to play the game on Steam, seemed simple at first (for an idiot like me anyway lol)

    Thank you so much for all your help! I just wish there was a way I could say with his system as it is could it run the card now that he has the new PSU...otherwise I don't know what to tell him anymore (I seem to be daft).
  35. What was the old card that works with the new power supply? I might have missed that above.

    -Wolf sends
  36. JPeters said:
    Wolfshadw said:
    On a typical system, that card and that power supply should work just fine (though the new power supply may be a touch light). It's really the motherboard/BIOS of that off-the-shelf system that is probably causing the issue, but we can't know that until we're able to fully test it.

    -Wolf sends


    This is embarrassing to say - but he doesn't have any friends with computers with PSUs that could take the card to test (mine couldn't even if we weren't on different continents, and his friends that live near him couldn't either). So I'm just feeling responsible for encouraging him to get that particular card...the PSU works with the old card, everything seems to be fine except for the card, and I wasn't sure whether to tell him to abandon all hope and just get refund or return it and try a different card. So hard to know what to do! I had told him it seemed like the card worked since the fan worked on the card...but that clearly isn't the answer, and there seems to be no update for the BIOS on his motherboard...

    you have been super amazing - I just feel really really guilty about leading him to this point. I can't thank you enough, I just want him to be able to play the game on Steam, seemed simple at first (for an idiot like me anyway lol)

    Thank you so much for all your help! I just wish there was a way I could say with his system as it is could it run the card now that he has the new PSU...otherwise I don't know what to tell him anymore (I seem to be daft).


    I know how you feel. We've all done that. Try to help but ends up not being so helpful...

    I wish you luck. Unfortunately there isn't much left to do... Short of getting a 2nd gpu for testing (return the one he bought for another one) I don't have any other ideas... sorry!
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