Star Wars: The Old Republic C7 incompatibility error. Please help?

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dejavu619

dejavu619

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Jul 29, 2014
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I've finished installing but when I try to launch the game, it gives me a C7 error. I'll attach my dxdiag. Is there any way to increase the allocated VRAM for the integrated graphics, ie make the RAM share more memory with the video card? I think the game is only able to detect the 128 MB dedicated memory and not the shared memory. Would this problem be solved if I got 2GB more of RAM? Please help me out.

Another question, can SO-DIMM RAMs work on DIMM motherboards, is the reverse possible? Please help me out.

------------------
System Information
------------------
Time of this report: 10/12/2014, 18:07:01
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.140502-1507)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: NE56R
BIOS: InsydeH2O Version 03.72.23V2.14
Processor: Intel(R) Pentium(R) CPU B960 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 2048MB RAM
Available OS Memory: 1864MB RAM
Page File: 1496MB used, 1199MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_06491025&REV_09
Display Memory: 804 MB
Dedicated Memory: 128 MB
Shared Memory: 676 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD038E
Native Mode: 1366 x 768(p) (59.996Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.3517 (English)
Driver Version: 9.17.10.3517
DDI Version: 10.1
Feature Levels: 10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 3/20/2014 08:40:48, 12617728 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4246-11CF-287E-4326B7C2C435}
Vendor ID: 0x8086
Device ID: 0x0106
SubSys ID: 0x06491025
Revision ID: 0x0009
Driver Strong Name: oem55.inf:5f63e534c4a533dd:iSNBM0:9.17.10.3517:pci\ven_8086&dev_0106
Rank Of Driver: 00E02001

And yes, I do know integrated graphics is not good for gaming but shouldn't the game at least run on low settings?
 
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dejavu619

dejavu619

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Jul 29, 2014
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Minimum requirements:
Processor:

AMD Athlon 64 X2 Dual-Core 4000+ or better
Intel Core 2 Duo 2.0GHz or better

Operating System:
Windows XP Service Pack 3 or later

RAM:

Windows XP: 1.5GB RAM
Windows Vista and Windows 7: 2GB RAM

Note: PCs using a built-in graphical chipset are recommended to have 2GB of RAM.
Star Wars: The Old Republic requires a video card that has a minimum of 256MB of on-board RAM as well as support for Shader 3.0 or better. Examples include:

ATI X1800 or better
nVidia 7800 or better
Intel 4100 Integrated Graphics or better

Well my CPU is surely better than the Core 2 Duo 2.0 GHz mentioned. The Dxdiag says that 676 MB memory is being shared with the PC. Perhaps the game is only able to detect its dedicated memory, ie. 128 MB? Is the shared memory not taken into account?
 
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vrumor

vrumor

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Jan 17, 2012
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You have a laptop. A 3 year old one at that, that cost like $300 new. It isnt going to play SW:TOR. Im not surprised that it didnt even load the game. You are SURELY below minimum specs to play that game. So im not quite sure what you expected.
 
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dejavu619

dejavu619

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Jul 29, 2014
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www.systemrequirementslab.com said that I could run the game all checks green, so that's what I expected to happen.

And when integrated graphics are used, doesn't the game take the shared memory into account?
 
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dejavu619

dejavu619

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Jul 29, 2014
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Sadly, it seems that the game requires 256 MB of dedicated memory. So even if I have 8GB of RAM, it won't do any good.

I'll be buying a new PC soon, and thinking of going for the i5 4440 processor. Won't be buying a GPU yet, maybe after a couple of months. Even this processor has integrated graphics. Do you think that will be able to run the game or even that will face the same problem? I've heard decent reviews about that processor regarding handling games at medium settings. Please help me out.
 
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dejavu619

dejavu619

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Jul 29, 2014
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Hey, it might not be so bad after all !!

So I tried running the game yesterday and I got to the character creation part . I think this was possible because I updated to Windows 8.1 from Windows 8. But I closed the game because it was quite late. Today, when I click the 'Play' button, the game doesn't start. I don't get any incompatibility error message either. I can see the swtor.exe running in the task manager.

Some help would be appreciated please. It started fine yesterday.
 
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