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Help with BSOD!!!

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  • Windows 7
  • Computers
  • Blue Screen
Last response: in Windows 7
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October 16, 2014 3:06:58 PM

My Windows computer has been freezing up randomly without warning the past couple of days. The monitor will also lose the connection from the pc and go black, but the computer itself is still on. I got it to boot long enough without freezing a minute ago to check the drivers and run memory tests, all were fine. Malware isn't a problem either, as I did a threat scan with Malwarebytes Anti Malware just before it froze again. The BSOD showed up briefly enough here for me to capture a photo of it. It's also nearly impossible to upload a crash log here because the computer freezes before I can get to it. Any help would be appreciated! I uploaded the bsod photo here." alt="" class="imgLz frmImg " />

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a b $ Windows 7
October 16, 2014 7:39:55 PM

Are you able to boot into safe mode? If yes, try getting to an elevated command prompt (Click on Start, type cmd, right click on it and run as administrator) and then type sfc /scannow and press enter. This is a system file checker.

Though this applies to Windows XP it may be worth a read:
"The behavior may occur if the win32k.sys is corrupted. Go to
C:\WINDOWS\System32 and rename the Win32k.sys file to Win32k.old and then
close the window. Now go back to the system32 folder and you will have a
new and non-corrupt Win32k.sys file.

The behavior also may be caused by that the virtual memory of the Windows XP
is corrupted. Disable and then enable the Virtual Memory to see whether it
solved the problem.

To disable Virtual memory:

1. Right click My Computer and choose properties
2. Click the Advanced tab
3. Under Performance click settings.
4. Click the Advanced tab.
5. Under Virtual memory click change
6. Click no paging file
7. Click OK
8. Restart the computer

To enable Virtual memory:

1. Right click My Computer and choose properties
2. Click the Advanced tab
3. Under Performance click settings.
4. Click the Advanced tab.
5. Under Virtual memory click change
6. Click System Managed Size
7. Click OK
8. Restart the computer


--
Happy Mardi-Gras,
Kelly

Microsoft-MVP Windows® XP"
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October 16, 2014 9:33:54 PM

Thank you, also, do these two methods work on windows 7 as well?
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a b $ Windows 7
October 16, 2014 11:39:51 PM

Jordans HP DC7900 SFF said:
Thank you, also, do these two methods work on windows 7 as well?


They should, I can't think of reason they wouldn't.
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