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New PC Build Burned Up

Tags:
  • Components
  • Build
  • Power
  • CPUs
Last response: in Components
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October 17, 2014 2:40:14 PM

Here are the main parts used for the PC:
Asus Z87-EXPERT
Mushkin Enhanced Blackline 8GB (2x4GB)
Intel Core i5-4590
Corsair CX600M PSU
Corsair 120GB SSD
Gigabyte 2GB 750 Ti Graphics

So I built this PC for someone and hit the button to power it up. About 5 seconds later, I heard some popping noise, looked at the case, and saw flashes inside the case. So I turned it off and let it set for a while. Opened it up and saw some burn marks by the CPU. I've probably built over 100 PCs in my time, and this is the first time I've experienced anything like this.

I know I need to RMA the board now. But I'm concerned about A) what caused it (is it a bad CPU or PSU that burned the board up) and B) when the board burned up, would it have messed the CPU, RAM, anything else up as well?

I contacted Newegg and they said they couldn't RMA it since it was damaged, which seemed weird because I've never had an issue RMA'ing components before. So I'm going to have to send the board back to ASUS. But should I be concerned about the other components? I hate to RMA this board and get it fixed only to find out the PSU (or something else) was what actually caused the board to burn up. At that point, I will have burned up 2 boards...

Any help or insight on what might have happened is appreciated.

More about : build burned

a b à CPUs
October 17, 2014 4:15:22 PM

Sounds like you were one of those who got a bad PSU. CX models are o.k., but theyhave a 3 year warranty for a reason; lower end capacitors.
CX power supplies: there are millions out there, most will last a good amount of time, but every model has an occasional bad one (I had an HX go bad on me a few years ago).
Contact Corsair ASAP and get an RMA going. And you know enough not to try that PSU again.
Might want to try the CPU in another working computer, if someone will let you, just to be sure it didn't burn up too.
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October 17, 2014 4:20:21 PM

I agree or either you had something shorting out in the back like a standoff or aftermarket CPU cooler back plate.
Corsair made their name off selling Seasonic and super flower rebrands now their making a killing selling junk like the CX series to the uninformed.
I use a TX 850 V2 made by Seasonic.
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