Newly built computer BSOD issues

columbusjones · Oct 18, 2014

I put together this new computer last night, installed windows and all the drivers that I thought I needed, started getting BSOD after 2-3 minutes of starting up.

This morning I wiped everything and did a fresh Windows install, and started installing drivers one at a time. Some are still causing BSOD.

Here are the details.

Specs

CPU: Intel core i5-4680k
Motherboard: ASUS H97M-E LGA 1150
RAM: 2x 8GB Crucial Ballistix Sport DDR3-1600
HD: Crucial MX100 Series 256GB SATA III SSD
Video card: ASUS GeForce GTX 770 Overclocked 2048MB
OS: Windows 7 Home Premium
Wireless card: ASUS PCE-N15

First thing that had issues:

The first driver I installed was for the wireless card, so I could download all the others. Had the option of using Windows software or ASUS software and chose Windows. Immediately started getting BSOD whenever I was surfing the internet.

Read here (and other places) that the wireless card I have is picky. Tried system restore, and reinstalled drivers using ASUS software instead. No issues with this driver since.

What I did that didn't seem to cause any problems:

- Installed video card drivers

Second thing that had issues:

In Device Manager, the Ethernet Controller and PCI Simple Communications were listed as having no drivers. I read that installing Intel Chipset Driver V.10.0.16 would correct this.

As soon as this driver is installed, BSOD starts again. Very quickly after computer starts up.

Did a system restore to the point before I installed the drivers, and everything seemed okay for a bit, except that my computer literally just crashed as I was typing this up (not a BSOD, computer just froze and restarted itself).

What I've done for troubleshooting:

As mentioned, I've done a re-install of Windows.

I've updated my BIOS to the newest version.

I've done a memtest - no problems.

The question

I'm not really sure what's causing these issues.

Here is a link to my dump files: https://drive.google.com/folderview?id=0B8o5WenSUzV_bGhtR2huS2hzVFE&usp=sharing

(the crash that just happened does not appear to have created a dump file).

Any suggestions would be greatly appreciated. If there's anything else I can clarify, let me know.

plaintuts · Oct 18, 2014

Did you install all tge motherboard drivers before installing the wireless card driver

columbusjones · Oct 18, 2014

plaintuts :

No, after. I can try doing the motherboard first. Do you recommend a fresh install of windows or would a system restore do the trick?

plaintuts · Oct 18, 2014

Fresh install if you can..

System restore if the Bsod stops by doing it.

columbusjones · Oct 18, 2014

plaintuts :

Okay, I did two things.

First, I did a full reinstall of Windows, so I could install the drivers after the BIOS had been updated.

Second, I replaced the SATA cable to my hard drive, at my boyfriend's suggestion, based on separate research he had done.

After doing these two things, new computer is doing FANTASTIC. All drivers have been installed, I have not had one BSOD yet. One of those two things seems to have fixed the problem.

Thank you very much for your help!

plaintuts · Oct 18, 2014

Make your boyfriend a sandwich, thats probably the correct solution.

Joking aside, glad to be of help.

columbusjones · Oct 18, 2014

plaintuts :

Bah, I take it back.

After 2 hours with no problems I started BSODing again.

Any other suggestions?

plaintuts · Oct 18, 2014

What particular application or installation did the bsod occur?

Or better yet check the minidump file to view the error

columbusjones · Oct 18, 2014

plaintuts :

The first time, I had a large (30GB) program downloading in the background while surfing the web in the foreground.

The second time was when I was trying to upload the dump from the first to google drive.

plaintuts · Oct 18, 2014

We can probably safely assume that its due to network connection...

Did you plug the network card to the pci slot (the short pcie slot, usually below the 16x pci-e gpu slot)??

columbusjones · Oct 18, 2014

plaintuts :

Yes.

plaintuts · Oct 18, 2014

Then have that network card replaced..

After that check if the problem persist with a new one.

columbusjones · Oct 18, 2014

plaintuts :

Dunno if this changes your diagnosis at all, but I looked through the dump file and its a 000000f4 error which seems to be storage related? Not network related?

Also I BSOD'd again trying to put a dump file onto a thumb drive instead of uploading it to google drive. :\

plaintuts · Oct 18, 2014

Can you post the minidump?

plaintuts · Oct 18, 2014

Well I won't be able to reply for a couple of hours so.

So try to remove the network card then, check if the bsod re occur with the same error code..

Also bump this thread later so if others might have a solution..

columbusjones · Oct 18, 2014

plaintuts :

I think you were right all along.

The BSOD started getting really bad (would happen as soon as computer started up, couldn't do anything at all). Started up in safe mode and disabled the wireless card and drivers.

Now hooked up to ethernet instead only and things seem to be okay. I'm re-doing the Windows Update (since I lost it all with the most recent fresh Windows install) and also running that big 30GB download in the background and haven't had any problems yet.

Sorry for second guessing your diagnosis! I think things may be fixed once and for all. I'll be taking a trip to Microcenter to return this wireless card in the near future.

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