Blue screen and freezes

sandbenj

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Didn't know where to post this, sorry if its in the wrong section.

Looking for some help, basically my new pc was built today, and everything seemed ok until i got it home, and got a blue screen, updated bios as i heard that it was unstable without it, thought that would be the end of it, then all of a sudden, my pc freezes and i have to force restart, i am really stumped as this build has set me back nearly 2k, and is not nice, i'm pretty certain it was built well, as the guy i got to do it knows his stuff, but hes away atm so i can't ask him and he is usually in london with his work.

Current build

ASUS x99-S MOBO
Intel i7-5820k cpu @ 3.30GHz
16GB dominator RAM
AMD Radeon R9 200 Series
Samsung SSD
Hydro corsair H80i watercooler

Event logs are currently full of DistributedCOM / Kernel-Eventtracing / DNS client events.

https://www.mediafire.com/?6o6oblb6q2wbto1 is the bluescreen dump.

Temps are fine i've been keeping an eye on them, nothing overclocked, did a furmark stress test for 20mins, no problem, any help would be greatly appreciated as this is very concerning.

UPDATE! PC seems to be completely freezing now every half hour, i mean stopping completely, doesn't shut down or BSOD, keyboard and mouse lights go off, and can't do anything except hard reset!
 
bugcheck was in the graphic driver
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Timestamp: Mon Sep 15 15:21:08 2014

looks like you have a bogus copy of windows 7. Confirm your updates are not blocked
Try a retail version and install all the service pack updates.

 

sandbenj

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Hopefully that was the case, a friend of mine set it up for me, this morning at about 6 i installed a fresh copy of windows from an old disk i had, and have not had a problem since, although the pc did freeze on starting windows once, other than that no problem, fingers crossed that was the cause!
 

sandbenj

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Welp i'm back, basically since i re-installed windows i wasn't having any problems, ran pc for 24hours, no problem, no blue screens, tonight i went downstairs for half hour, came back and pc hard randomly restarted itself, checked bluescreenviewer, nothing popping up in there.
In event viewer i get this error.

Critical - kernel-power 41 (63)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-10-21T20:08:13.663609100Z" />
<EventRecordID>4280</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>BEn-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


Really could use some help with this, not sure what to think, Not sure if it was a blue screen or not, or just a crash or freak restart, but something isn't right. thankyou
 
Basically the error means the power to the computer was lost before the system did a true shutdown.
Most often it happens when a person hits the power button to turn on the system but the system was already on and in a sleep mode (monitor off). often a desktop system will be set to turn off the power when the power button is hit. So the power goes out, then people hit the power button again and the machine does a cold full boot rather than a fastboot.

you can go to windows control panel and change the what happens when the power button is hit.
most people end up waking the computer from the keyboard/mouse.






 

sandbenj

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I wish this were the case, but i'm a 100% that i didn't hit the power button when i came back to the pc, as it was already on, the screen included, the only reason i knew it had been restarted was because it was just at windows mode ready with nothing open.

If you are certain it is nothing to worry about then that does make me feel a bit better about the situation, i mean all the hardware is a new, and i would hope that if it was a hardware issue it would happen more often, thank you.
 
A power failure is the most likely cause of this error. As far as windows is concerned the power went out before it did a shutdown. You might check any power strips that the machine is plugged into and make sure they are not overloaded.
and make sure that it does not have a reset button that is jammed up against a wall or something.
I would also check blow out any dust from the power supply and make sure its vents are not blocked. if the power supply went to a thermal shutdown it would look like a power failure to windows.




 

sandbenj

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Ok ill make sure of that, the psu fan side is facing inwards, but from what i understand it only starts spinning under heavy load plus there is a vent on the back, ill try plugging the psu power plug directly into the wall.

Another thing i wanted to ask, i am getting a load of kernel-processor-power event 35 task 2 errors whenever i boot up,
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>35</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-22T15:38:39.053609700Z" />
<EventRecordID>5307</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="48" />
<Channel>System</Channel>
<Computer>BEn-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="Group">0</Data>
<Data Name="Number">11</Data>
</EventData>
</Event>

Any idea what i can do with this, thanks.

I really appreciate the help by the way.
 
I am not sure about the error but I would guess that the CPU failed to respond to a windows power link transition.
(windows telling the CPU to change its speed to save power because it is idle or overheating)

I would expect this to be a BIOS problem, either a bug in the BIOS or you have your BIOS set for overclocking and disabled intel speedstep in BIOS (which lets windows tell the processor to change its speed up or down)

I would update the BIOS, or reset the BIOS to defaults or check to see if that particular BIOS setting is disabled.
If you do not want windows to change the speed of your processor. IE you want a fast overclock. I would expect you will have to ignore this error from windows when it thinks your thermals are too high or it thinks you are using too much power while idle.




 

sandbenj

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I currently have no overclock, and don't intend on overclocking at the machine is good enough anyway, i've updated the bios to latest already.

Is this harmful to my pc can it cause stability issue's? or can i just ignore it.

Would you recommend enabling speedstep?
 
the only people that disable speed step are the overclockers trying to run max overclock.

enable speed step in the BIOS, and install the latest intel chipset drivers directly from intel if you have not already done so.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775

The only harm that disable of speed step would occur if there are BIOS bugs,
speed step will save power if the system is idle
speed step can be used to prevent the CPU from overheating in certain cases.
I think if it is disabled and you CPU fan/cooler fails the CPU may do a thermal shutdown.
I am not sure what the error message in event viewer would be in that case.
(or if you get a message at all)

Guess you should check your CPU cooling to make sure it is working. just in case.
if your pump fails on the water cooler your CPU would do a thermal shutdown to keep if from burning up.

I will have to look up how that works, but it would be considered a panic situation to the CPU and the only fix would be to shut down the power until the CPU cools down. I would want a failed pump in a water cooler to shutdown the system power.

is there a way to check your cooler?



 

sandbenj

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To be honest i would be very surprised if it was a problem with cpu cooler atm, i have not seen temp's go past 45c, at full load, so unless it bugs at times where the cpu cooler completely stops working and thus shutting down pc i don't think its that, as it hasn't happened while i'm actually at my pc, unless it was a case of when i went away from my pc it went into idle for too long and the cooler stopped working thinking it didn't need to run at much speed.

I am going to check BIOS now and make sure speedstep is enabled, and i also downloaded all missing intel chipset drivers with slimdrivers.
 
I am still trying to think of a way that would generate your problem and not be caused by the pump failure in the water cooler. I will lookup your cooler and see how it is made.
-------
looks like the intel chips has several thermal detectors that go off as the CPU temp goes up. These detectors can initiate additional cooling, or throttling of the CPU. if this is not effective in fixing the thermal problem, the CPU continues to increase in temperature until a predefined limit is reached and the CPU does a Catastrophic shutdown. This stops processor execution until the next reset.

As far as windows is concerned your CPU is gone just like a power failure even though your power is fine. your CPU does not work until the next reset, the system boots, windows sees that you did not do a clean shutdown and "dirty" flag is set and it has to do housekeeping on the boot. (run checkdsk, ...)

so Both of your event errors and the fact that you did not hit the power off are consistent with your waterblock pump failing. (or failing to properly cool your CPU) enable speed step will only prolong the time before your system fails if this is the case.

note: before the CPU shuts down I think two thermal monitors tell the system that the CPU is getting hot. It is this signal that would tell the system to reduce the operating frequency and voltage of the processor ( via intel speedstep which was disabled in BIOS)

you might run hwmonitor from cpu-z (www.cpuid.com) to check temps of the CPU.
 

sandbenj

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Hey, just enabled speedstep in the bios and i am not getting the error messages anymore.

I do use HWmonitor and have done since the pc was built, i made sure i used this program mainly down to the gpu i am running, the thing is, to be it down to the cpu cooler would be really weird considering i have run prime95 for hours, and streamed while playing heavy cpu games, and never gone about 45/50c, before, for it to work through all that, then randomly fail when i'm afk for half hour seems weird.

There is a rattling noise coming from my gpu waterblock, but again, temps on that don't go above 60c even at full load, so not sure what to think.
 
this is how a working watercooler might not respond correctly to thermal issues
that are not bios/hardware /driver bugs. Or at least the only way I can think of.
-------------------
ok, Hydro corsair H80i watercooler uses a USB interface and it must be using a device driver.

USB interfaces tend to have lots of problems. to work correctly
you update the BIOS, install the chipset drivers directly from intel.
I would not use a third party tool to install them. Then you need to install any secondary USB chipset drivers.
Then you need to install the USB device driver for the water cooler.

Now you also can have one device mess up another device that is using USB.
Some of the older drivers can actually process USB requests for drivers that they don't own. This results in the correct device driver never getting its signals to do something.

For example, 3 days ago I looked at a logictech driver from 2009 that was doing this and preventing a USB hard drive from working.

the only way to find the problem was to run verifier.exe turn on various debug flags,
set the memory dump type to kernel mode or full memory dump and wait for a bugcheck that occurs when the driver attempted to complete processing of another drivers data.

you can also have hung devices on the usb bus that causes the bus not to work.
these can prevent the driver for the waterblock from working.

in this you have to make windows control panel device manager show hidden devices.
and make sure you don't have one showing a error.


 

sandbenj

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Now that you say this, i did have my mobile phone connected through usb while i went afk, and when i came back.

The error was as follows

Driverframework-usermode event 10111
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}" />
<EventID>10111</EventID>
<Version>1</Version>
<Level>1</Level>
<Task>64</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-21T20:09:21.785153400Z" />
<EventRecordID>4372</EventRecordID>
<Correlation />
<Execution ProcessID="1012" ThreadID="2476" />
<Channel>System</Channel>
<Computer>BEn-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <UserData>
- <UmdfDeviceOffline lifetime="{E29B9C17-D6F5-4B1A-9D03-A40DA4120CF8}" xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event">
- <DeviceInfo>
<FriendlyName>GT-I9300</FriendlyName>
<Location>Port_#0003.Hub_#0004</Location>
<InstanceId>USB\VID_04E8&PID_6860\4DF1C2B97EE29F49</InstanceId>
</DeviceInfo>
<RestartCount>5</RestartCount>
</UmdfDeviceOffline>
</UserData>
</Event>

I'm running prime 95 now, and not breaking 60c, on its hardest stress test while watching stream and doing other things, i don't have the usb link conneceted to the cpu as i was to the understanding that it is just to change the LED.

Should i bother downloading Corsairlink or is it not needed?

I tried to download least as possible on new windows to eliminate program problems.

Slimdrivers seemed to look ok and update all drivers including usb drivers, i wanted to use intel but it wouldn't let me for some reason on the webbrowser saying i didn't have flash player installed or something, and then when i downloaded it , i apparently didn't have admin permissions to use it.
 
edit:
I would install the Corsairlink driver, it is still being maintained. The last version was on 9/30/2014
It looks like it tries to supply various hardware monitoring, firmware upgraded to what I assume is there own onboard controller, provides logging also. It looks like it uses microsoft windows 3.5 dot net frameworks. kind of a big app just to control LEDs.

I would install it, set it up, update any firmware and remove it if it has problems. At lease you will get firmware updates. Packages like this tend to have various programming bugs. So I would remove it if I started to get unexplained application problems.
----------------

here is the intel link to the download package
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775

I clicked on the link, got a popup to accept the license terms and

it just downloaded the file setupchipset.exe to my local machine
and I ran it. I would think your system would check for the rights at that point.
-----------

I am not sure what the corsairlink driver actually does. Maybe it is only for show.
I will see if i can find a description.




 

sandbenj

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I keep trying to run the program on my pc but getting the error message "The intel chipset identification utility must be run under an account that has admin privileges

Note tool must be "Run as admin" under microsoft windows vista and windows 7, won't let me use it.

And installing the wire would be opening the case and everything, i don't mind doing it, but do you think it is the cause of the random shutdown?

I mean i haven't had any problems since, could it have been just a random freak happening?
 
I don't think the wire causes the shutdown. I think your water pump has a circuit in it that might require a firmware upgrade.
I think a failure in the pump or air bubble in the line is your problem. The link and software will allow you to read the temp and from inside the pump. It will also allow you to record a log that will be saved to a file on your machine so you can see if the temp goes up over time.

the errors entries you have indicated are consistent with a pump fails to pass enough coolant over the CPU.
IE first the CPU gets too warm, the system tries to cool the CPU by throttling the voltage and CPU speed.
the BIOS blocks that attempt to cool because of the speed step being disabled and that caused the error 35 in the log.
The CPU continues to heat up, the CPU panics and calls a thermal shutdown and does a HALT command on the processor. The HALT command remains in effect until the CPU gets a reset signal to one pin on the CPU.

when the reset signal is received, it is the same as if you cut power to the CPU. Windows reboots sees that the "dirty" bit is set and puts a error in the log that says windows was rebooted without a proper shutdown.

now you just have to find out why you got a thermal reset and halt on your processor. You can pop on your cooler that came with the CPU or try to find out if /why your water cooler failed.

if this had been a power supply problem you would have lost power to the CPU but there would not be error log entries
for the power 35 , only for the power 41 error(or what ever the code was for a non graceful shutdown).

- a rattle noise from your pump can be bad bearings or a bubble in the coolant that forms. Pumps really don't work well if there is a vapor bubble that forms. The pump would continue to work, but the fluid would not flow and the CPU would heat up. I would hope the microprocessor in the pump would have some means of detecting the rate of fluid flow in the lines as well at the internal temp. I would try the software, you can uninstall it if it is crappy software.

----------------
intel has two programs, one that queries your computer and attempts to figure out what chipset you have and what drivers.
don't run that. you want to run setupchipset.exe, when you run it. it will first pop up with
intel(R) Chipset device software .... with a button that says next and another for cancel.

use this link and download the .exe file the file date is 02/25/2014 the file version is 10.0.13 the file size is 2.5 MB
(2,559 KB when i download the file.)

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775

it will run a setup .inf install. if you are sure you have that file, then click properties and run as administrator if it will not run otherwise.









 

sandbenj

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Hi, i think i'm going to wait for it happen again, and if it does then install the wire, or completely replace the cpu cooler and maybe just stick with air cooling, i mean as i said, i was running prime95 for an hour(Not long i know, but on the highest settings) and i didn't not break 60c.

I enabled speedstep and that sorted some of the error messages.

Now the only error message i am seeming to get on start up is

Kernel-event-tracing event id 3

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2014-10-23T16:19:22.772809300Z" />
<EventRecordID>18</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="232" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>BEn-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="SessionName">Microsoft Security Client OOBE</Data>
<Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
<Data Name="ErrorCode">3221225485</Data>
<Data Name="LoggingMode">5</Data>
</EventData>
</Event>

Something about admin,

and as i said before mate, i literally can't run the intel driver setup i tried for half hour yesterday, i can download it, but when i go to setup it tells me i don't have admin permissions to launch it, even if i tell it to run as admin, and thats on admin profile.

The rattling noise if more coming from the gpu water cooler, cpu sounds fine.

Out of all the hours i have been using the pc, since the clean install the only time i seem to have a problem was when i went afk for half hour, could it just be a case of the pc bugged out when it went into afk mode, and the cpu cooler stopped performing correctly, or that maybe a harddrive stalled or shut off, i saw in performance setting that i had hdd to shut off after half 15mins of inactivity, could that have been it?

None the less thanks again for your amazing support on this matter.
 
the error code 3221225485 = 0xC000000D = STATUS_INVALID_PARAMETER

sounds like a bug or your Microsoft security client is out of date.
(or is being blocked and not really running)

google on " 0xC000000D and EppOobe.etl"
Microsoft has fixes and causes listed but they seem to be related the version of the OS you have running or
some third party software running on the system.

I would think a vapor bubble in your water cooler loop would move to the highest point in the system. if the highest point in the loop is at the pump, it might rattle and not pump correctly. A good reason to have clear lines and colored fluid to see the flow.
The device photo showed BLACK lines so I would hope they put a flow meter in the device to actually measure the flow via the UPB link.

if the pump has a vapor pocket, the pump may overheat and do its own thermal shutdown, then cool and restart.
and your CPU would not even have to be hot. (it would get hot later)

guess: reason it does not shut down during prime95. prime 95 cause the CPU to heat up, the water block runs at full speed and max water flow. Max water flow displaces any vapor in the line out of the actual pump. later when the system is idle, the pump speed is reduced, the flow rate falls, the vapor gets into the pump again, the pump overheats, shutsdown. the cpu overheats and halts. The liquid in the pump loop cools, the vapor condenses back to liquid and the cycle starts again when the system is reset







 
I would think on a system like that it would be a manufacturing problem. It did not look like there was a way to vent the lines in the photo I saw. You might look at their support site and see if others have problems like yours. (or air pockets in the lines)
I have only used water cooling with clear lines and I could see the air pockets as they moved and I could vent them as the systems liquid was flowing. They were using a closed loop, and who knows what chemical they use for cooling. (different chemicals have different vapor pressures and heating /cooling properties)



 

sandbenj

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I don't know man, i mean, when i lay the system on its side i don't get any problems with the sound at all, maybe its because both my gpu waterblock and cpu waterblack are mounted at the top, i'm not sure, as long as temps are ok i don't mind, if i have a problem again with cooling ill replace it.

If you are sure that the cpu cooler is the problem, link me another one that is very good and unlikely to break or have venting issue's and ill buy it ready for if my h80i does cock up, to be honest as weird as this would sound i'd actually be happy with it being a cpu cooler issue rather than something else more expensive.

To be honest it could even be just a gpu problem, with the waterblock, but as i said, weird as it is, my temps are perfect.
 

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