So, basically, I'm out of ideas as to what to try.
I'm running Win7 Home Premium on an HP desktop. I've had it for a bit over two years, and never had any issues with it.
One night, I was listening to music with my headphones, and I wanted to listen instead using an auxiliary 3.5 cable to a portable speaker of mine. I unplugged the headphones, plugged in the aux cable, and hit play.
No sound.
I figured it was something wrong with my speaker, but when I plugged my headphones back in, I still got no sound. I checked my drivers, and somehow, my RealTek HD audio driver was no longer detected in device manager, nor could I find it under playback devices or even under msinfo32. In fact, absolutely nothing is even listed under sound devices in msinfo32. The problem devices tab is also empty.
Using HP's built-in recovery manager, I used the reinstall function for the RealTek drivers and rebooted my PC. No sound. No detected drivers.
I went to RealTek's website and downloaded the installation package listed as a multi-Windows platform (for 64-bit (I'm running 64-bit) XP, Vista, 7, 8, 8.1) and executed it. Rebooted. No sound. No detected drivers.
When reviewing the files it is showing that the RealTek package is installing, to me, it looks like it's installing Vista drivers, as everything is labeled as "Vista64", but I don't know if that's how it always is, or somehow there's something making the installation package think I'm running Windows Vista.
Anyways, from there, I decided to use the uninstall application in the control panel. Went back to the HP recovery manager and reinstalled the drivers. Rebooted. No sound. No detected drivers.
Then, I went back to uninstall, did it again, and used Realtek's package one more time. Rebooted. No sound. No detected drivers.
Like I said, though, it did appear as installed properly when I went to the uninstall application.
Now, here I am. I've looked for a solution for this everywhere, but I cannot seem to get anything to work, no matter what I do. I'm at the whim of this community's suggestions. Please, help me find out how I can fix this..
-Dan
I'm running Win7 Home Premium on an HP desktop. I've had it for a bit over two years, and never had any issues with it.
One night, I was listening to music with my headphones, and I wanted to listen instead using an auxiliary 3.5 cable to a portable speaker of mine. I unplugged the headphones, plugged in the aux cable, and hit play.
No sound.
I figured it was something wrong with my speaker, but when I plugged my headphones back in, I still got no sound. I checked my drivers, and somehow, my RealTek HD audio driver was no longer detected in device manager, nor could I find it under playback devices or even under msinfo32. In fact, absolutely nothing is even listed under sound devices in msinfo32. The problem devices tab is also empty.
Using HP's built-in recovery manager, I used the reinstall function for the RealTek drivers and rebooted my PC. No sound. No detected drivers.
I went to RealTek's website and downloaded the installation package listed as a multi-Windows platform (for 64-bit (I'm running 64-bit) XP, Vista, 7, 8, 8.1) and executed it. Rebooted. No sound. No detected drivers.
When reviewing the files it is showing that the RealTek package is installing, to me, it looks like it's installing Vista drivers, as everything is labeled as "Vista64", but I don't know if that's how it always is, or somehow there's something making the installation package think I'm running Windows Vista.
Anyways, from there, I decided to use the uninstall application in the control panel. Went back to the HP recovery manager and reinstalled the drivers. Rebooted. No sound. No detected drivers.
Then, I went back to uninstall, did it again, and used Realtek's package one more time. Rebooted. No sound. No detected drivers.
Like I said, though, it did appear as installed properly when I went to the uninstall application.
Now, here I am. I've looked for a solution for this everywhere, but I cannot seem to get anything to work, no matter what I do. I'm at the whim of this community's suggestions. Please, help me find out how I can fix this..
-Dan
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