after windows start up logo only screensaver displays

Kilo Gee

Reputable
Oct 21, 2014
1
0
4,510
I was watching a video online, and my laptop became unresponsive. I had to force close but switching it off because I was at work. Then when i turns it on Dell startup logo followed by windows startup logo display then only screensaver instead of choosiung the user/ enter password. i have already tried ctrl+alt+del does not work