My laptop has recently started freezing on a semi-regular basis (about once per day). The screen freezes and the mouse and keyboard become unresponsive, forcing me to reboot. These problems persisted even after I got it swept of viruses (I had quite a few), defragmented the hard drive, and tried deleting some applications that I read were liable to cause freezing.
What I know so far is that power usage does spike before a freeze, and that whatever causes the freeze also (probably) disables my internet connection (every time it's frozen the last several times, the internet connection sign has changed to the "lost connection" sign). The crashes seem to happen at random. I've noticed they do frequently happen shortly after I've woken my computer up from sleep, but that trend isn't overly solid. However, I still don't know what's causing the freezes, and I'd much rather avoid fumbling around with possible solutions and blindly hoping they work.
The event logs haven't helped (at least the ones I've found); there's no notable or critical error messages at the times when the laptop froze. Any suggestions on how to diagnose this? What would really be great is if I could see what processes were running, and how much power they were taking, at the time of the crash. I haven't seen any indication that that's possible though.
I've an HP laptop with windows 64. I'm not all that technically savvy, so please be aware that especially complicated stuff may go over my head.
Thanks!
What I know so far is that power usage does spike before a freeze, and that whatever causes the freeze also (probably) disables my internet connection (every time it's frozen the last several times, the internet connection sign has changed to the "lost connection" sign). The crashes seem to happen at random. I've noticed they do frequently happen shortly after I've woken my computer up from sleep, but that trend isn't overly solid. However, I still don't know what's causing the freezes, and I'd much rather avoid fumbling around with possible solutions and blindly hoping they work.
The event logs haven't helped (at least the ones I've found); there's no notable or critical error messages at the times when the laptop froze. Any suggestions on how to diagnose this? What would really be great is if I could see what processes were running, and how much power they were taking, at the time of the crash. I haven't seen any indication that that's possible though.
I've an HP laptop with windows 64. I'm not all that technically savvy, so please be aware that especially complicated stuff may go over my head.
Thanks!
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