Windows 8 | "Bad Pool Caller" Blue Screen Error | PLEASE HELP

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GucciD00d

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Oct 22, 2014
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I tried to change the magnification from 150% to lower and it said I need to sign out to see the changes. So I click "Sign out now" and I get a blue screen saying "BAD_POOL_CALLER". So after it restarts, I can change magnification fine, but that is the third time I've gotten that error since I've had my computer (got it a few months ago). Can anyone help?

DUMP FILES: http://www9.zippyshare.com/v/99984542/file.html

P.S. I've seen that for other people that the problem has been Hotspot Shield, but I don't have that on my computer.
 
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J

johnbl

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Nov 4, 2012
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BugCheck C2, {7, 1200, 5040104, ffffc000e9d107d0}
BAD_POOL_CALLER (c2)




debutfilterx64.sys Mon Jul 14 16:13:58 2014

looks like it may have freed up the same memory twice. get a driver update for
Debut Video Capture Software and reboot.

Note: problem could be caused by another driver corrupting that drivers memory but start with a driver update.
 
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johnbl

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Nov 4, 2012
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good catch, I did not notice the file in the driver list when I first looked.
rikvm_99E320F5.sys Sun Jun 16 21:05:56 2013


fffff800`d88db000 fffff800`d8f24000 rikvm_99E320F5 (deferred)
Symbol file: rikvm_99E320F5.sys
Image path: \??\C:\Windows\system32\Drivers\rikvm_99E320F5.sys
Image name: rikvm_99E320F5.sys
Timestamp: Sun Jun 16 21:05:56 2013 (51BE8B24)
CheckSum: 00024F0D
ImageSize: 00649000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4




 
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G

GucciD00d

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Oct 22, 2014
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Will do. If I have the problem again I'll post in here. Also, how can you tell what the problem was? I have tried to use Debugging Tools for Windows, but it's completely unintelligible to me.
 
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GucciD00d

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Oct 22, 2014
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J

johnbl

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Nov 4, 2012
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be sure to run the rootkit detector. the file Image path: \??\C:\Windows\system32\Drivers\rikvm_99E320F5.sys
was listed as a rootkit

It would cause the same problem if it were hacking a drivers memory structures.

looks like the driver puts different numbers in the filename so you can not google it.
try and google "rikvm virus"

most the the listings have rikvm_(some number).sys
I guess it is malware but it could be a program that is protected by giving different users different file names.
(kind of a poor man's copy protection)

Microsoft site indicated it was a virus and pointed to this to remove it:
http://www.microsoft.com/security/scanner/en-us/default.aspx
you might try it.
 
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GucciD00d

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Oct 22, 2014
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I'll try it. But I also found here that it could be linked to Cyberlink Software.

http://community.norton.com/forums/what-rikvm-c6f09094sys-file
 
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GucciD00d

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Oct 22, 2014
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What is the best antivirus? I have a friend who says Vipre is really good. My dad had Norton for a few years, but the customer service was bad so he got rid of it. What would you recommend?
 
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GucciD00d

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Oct 22, 2014
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Okay.
 
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