- Oct 23, 2014
- 4
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- 4,510
I have a Lenovo IdeaPad Y500 with Windows 8.1 (upgraded, 8.0 pre-installed).
Yesterday when I went to wake it from sleep mode I got a blank screen - black with a moveable white cursor, as if the screensaver couldn't be deactivated. I was unable to access the login screen to go back to my desktop (was able to press Shift 5x to access Sticky Keys and Caps Lock turned on and off, but otherwise it appeared unresponsive). So I did a hard shutdown by holding down the power button.
I turned the laptop back on and during startup received a blue screen with a frowny face, indicating there was a BAD_SYSTEM_CONFIG_INFO error. I then was taken to a black screen with the Lenovo logo and a message about diagnosing my hard disk, which then changed to the above message with a spinning circle of dots: "Repairing disk erros. This might take over an hour to complete." I then left the laptop alone for approx. 2 hours while the circle continued to spin, but grew impatient so I did another hard shutdown.
Upon starting up the laptop again I received another blue screen (without frowny face this time), indicating there was still an issue with the hard disk, and then it quickly advanced back to the same Lenovo screen and message as above. Left it alone for approx. 3 hours but got impatient again so another hard shutdown. This same sequence is all I get now when attempting to do a regular startup. I've now left the laptop alone for approx. 12 hours but with no visible progress, just the above message and the spinning circle of dots.
Before this most recent startup attempt however I did find info about Lenovo's OneKey Recovery (http://support.lenovo.com/us/en/documents/ht077084) and tried to restore to a previously created back-up point, but the default location for it must be corrupted or unavailable because I couldn't go any further. I did also see I can access the BIOS through OneKey, but I'm unsure what if any changes should be made.
Unfortunately I was not smart and did not back-up previously to an external hard drive, and I fear that it's all been lost. I know I've seen restore points created during Windows Update but I don't know how I could access them for a last known good configuration, or if that would even solve my problem.
Any help in fixing this and/or instructions on how to salvage as much of the data as possible, would be greatly appreciated. Thank you.
Yesterday when I went to wake it from sleep mode I got a blank screen - black with a moveable white cursor, as if the screensaver couldn't be deactivated. I was unable to access the login screen to go back to my desktop (was able to press Shift 5x to access Sticky Keys and Caps Lock turned on and off, but otherwise it appeared unresponsive). So I did a hard shutdown by holding down the power button.
I turned the laptop back on and during startup received a blue screen with a frowny face, indicating there was a BAD_SYSTEM_CONFIG_INFO error. I then was taken to a black screen with the Lenovo logo and a message about diagnosing my hard disk, which then changed to the above message with a spinning circle of dots: "Repairing disk erros. This might take over an hour to complete." I then left the laptop alone for approx. 2 hours while the circle continued to spin, but grew impatient so I did another hard shutdown.
Upon starting up the laptop again I received another blue screen (without frowny face this time), indicating there was still an issue with the hard disk, and then it quickly advanced back to the same Lenovo screen and message as above. Left it alone for approx. 3 hours but got impatient again so another hard shutdown. This same sequence is all I get now when attempting to do a regular startup. I've now left the laptop alone for approx. 12 hours but with no visible progress, just the above message and the spinning circle of dots.
Before this most recent startup attempt however I did find info about Lenovo's OneKey Recovery (http://support.lenovo.com/us/en/documents/ht077084) and tried to restore to a previously created back-up point, but the default location for it must be corrupted or unavailable because I couldn't go any further. I did also see I can access the BIOS through OneKey, but I'm unsure what if any changes should be made.
Unfortunately I was not smart and did not back-up previously to an external hard drive, and I fear that it's all been lost. I know I've seen restore points created during Windows Update but I don't know how I could access them for a last known good configuration, or if that would even solve my problem.
Any help in fixing this and/or instructions on how to salvage as much of the data as possible, would be greatly appreciated. Thank you.
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