Is my graphics card dead? Should I RMA it?

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jason_1234

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So I got a reference evga gtx 660 from a friend a while back. At the time, the card worked but produced an obscured picture in the hdmi and dvi connectors. Today I tried the card again, but it did not produce an image. It was on a 700w power supply before, this time it's only 400w, so that's my guess to as why no image was being produced. Anyways is it even possible for it to randomly work after a while (I really doubt this)

I'm thinking it was damaged during shipping or something (bought from amazon)

So my question is: should I RMA this card? If so, how quick is this process, and will they send me a new card or repair this one?

thanks
 
Solution
TStahler
If you still have contact with this friend, maybe they can RMA it for you. Also, Some manufacturers let one transfer the warranty over to a new owner once it is sold from the original owner. So, I would check the website of whatever manufacturer made you card and read their support policy for graphics cards. What manufacturer made your graphics card?
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TStahler

TStahler

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The RMA process works by you mailing the card out to the manufacturer with a copy of the original receipt. They will test the card and repair it if possible by updating the card bios as well as any other firmware updates. If they deem the card faulty and can't repair it, they send you out a refurbished one if they have it. If that card is no longer in production, they might even send you a newer generation card upgrade that is its equivelent. Some manufactures will look to see if the card was overclocked or tampered with for it to fail, and if that is the case, they might not replace it but will mail you back the card. If they find no problems with the card, they will just merely mail it back to you. If they find a problem with the card, they will mail you the replacement or repaired card and they will pay for freight back to you. If they deem no problem with the card or if the card is not covered do to the owner altering the card or overclocking it, you will have ot pay for the card to be mailed back to you. If the card was tampered with or damaged because of misuse, they might charge you for repairs. Some manufacturers don't look or care if the clock was overclocked by the user while some do. But most times, They will just test the card and mail you a replacement if it is faulty. The whole process takes anywhere from approximately 1-3 weeks, depending on manufacturer, shipping method, how busy their RMA workload is, and how good of a warranty department they have.

Cheers!
 
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TStahler

TStahler

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You could also contact Amazon and see what they have to say. Perhaps you could avoid the manufacturer of the card entirely and see if their customer service department will let you have the card replaced through them since it arrived at your doorstep damaged, depending how long ago the transaction was, anyway.
 
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TStahler

TStahler

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Feb 7, 2013
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If you still have contact with this friend, maybe they can RMA it for you. Also, Some manufacturers let one transfer the warranty over to a new owner once it is sold from the original owner. So, I would check the website of whatever manufacturer made you card and read their support policy for graphics cards. What manufacturer made your graphics card?
 
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