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Windows 7 Computer Freezes after Startup, Works Fine in Safe Mode !Help!

Please, I need as much help as possible on this. So here's my problem: I've been working on my computer for 3 weeks trying to fix this problem with no success. Every time after my computer starts up, I log in, and about 3-5 minutes after everything loads my computer freezes up and doesn't respond. I'm able to move my mouse when this happens. I could wait for as long as I want, but each time I end up having to do a hard reset. Here is what I've tried to do:

1.Disk Defrag down to 2%, not working.
2.Kaspersky Rescue Disk 10
3.I've installed Avast! Internet Security, removed BitDefender
4.scanned with avast! and found adware, a rootkit, and a dropper (all have been removed)
5.Worked fine until I did a restart.
6.Uninstalled MalwareBytes, worked awesome until restart
7.I did a clean boot, disabled all other startup applications, froze right when I logged in

I am really puzzled as to what is going on. I know it's most certainly not a virus. Is it a problem with drivers? Registry? I do use CCleaner and I've run the registry error fix multiple times in the past. Is that a problem?

I have an Acer Aspire 5552 with Windows 7 Home Premium. Thanks so much!
13 answers Last reply Best Answer
More about windows computer freezes startup works fine safe mode
  1. Reg cleaners shouldnt be used, these can make things worse. If you have no idea what youre removing. And these can delete valid registry entries

    Since ccleaner is installed go to tools/ startup and uninstall. And scheduled tasks. Save to txt file. Copy and paste what comes up in here

    Since you've uninstalled bitdefender get their removal tool to remove the rest of it
  2. Paul NZ said:
    Reg cleaners shouldnt be used, these can make things worse. If you have no idea what youre removing. And these can delete valid registry entries

    Since ccleaner is installed go to tools/ startup and uninstall. And scheduled tasks. Save to txt file. Copy and paste what comes up in here

    Since you've uninstalled bitdefender get their removal tool to remove the rest of it


    Yeah nothing comes up in the "Scheduled Tasks" option. Also, what do you mean by the BitDefender thing? What exactly am I supposed to be removing here?
  3. Sometimes it takes a while for ccleaner to bring them up. Quit it then run it again
  4. Paul NZ said:
    Sometimes it takes a while for ccleaner to bring them up. Quit it then run it again


    It's okay if I am running it in Safe Mode with Networking right? Because it won't give me enough time to do it on a normal boot.
  5. Yup should be ok in safe mode / networking
  6. Paul NZ said:
    Yup should be ok in safe mode / networking


    Yeah still nothing in the "Scheduled Tasks" section. It's been running for 5 minutes. Are you sure you don't want me to just save the .txt file of just the regular "Windows" tab?
  7. Well uninstall and whats in startup. Must be something in startup thats making it freeze. If safe mode is OK
  8. Paul NZ said:
    Well uninstall and whats in startup. Must be something in startup thats making it freeze. If safe mode is OK


    Yes HKCU:Run CCleaner Monitoring Piriform Ltd Mom and Dad "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
    No HKCU:Run Clownfish All users
    No HKCU:Run EA Core All users
    No HKCU:Run Facebook Update Facebook Inc. All users "C:\Users\Owner\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
    Yes HKCU:Run Google Update Google Inc. Mom and Dad "C:\Users\Mom and Dad\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    Yes HKCU:Run GoogleChromeAutoLaunch_E061FAE76D1092DEA1128C5CD65ABC51 Google Inc. Mom and Dad "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
    No HKCU:Run ooVoo.exe All users
    No HKCU:Run Skype Skype Technologies S.A. All users "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
    Yes HKLM:Run Acer ePower Management Acer Incorporated All users C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
    Yes HKLM:Run Acrobat Assistant 8.0 Adobe Systems Inc. All users "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    Yes HKLM:Run Adobe ARM Adobe Systems Incorporated All users "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    No HKLM:Run Adobe Creative Cloud Adobe Systems Incorporated All users "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
    Yes HKLM:Run AdobeAAMUpdater-1.0 Adobe Systems Incorporated All users "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    Yes HKLM:Run APSDaemon Apple Inc. All users "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    Yes HKLM:Run AvastUI.exe AVAST Software All users "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
    Yes HKLM:Run BackupManagerTray NewTech Infosystems, Inc. All users "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k
    Yes HKLM:Run EgisTecPMMUpdate Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
    Yes HKLM:Run EgisUpdate Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d
    Yes HKLM:Run GrooveMonitor Microsoft Corporation All users "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    Yes HKLM:Run InstallerLauncher All users "C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\Installer.exe"
    No HKLM:Run iTunesHelper Apple Inc. All users "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    Yes HKLM:Run LManager Dritek System Inc. All users C:\Program Files (x86)\Launch Manager\LManager.exe
    Yes HKLM:Run mwlDaemon Egis Technology Inc. All users C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe
    Yes HKLM:Run OOTag Microsoft All users C:\Program Files (x86)\Acer\OOBEOffer\ootag.exe
    Yes HKLM:Run PLFSetI All users C:\windows\PLFSetI.exe
    Yes HKLM:Run QuickTime Task Apple Inc. All users "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    Yes HKLM:Run RtHDVCpl Realtek Semiconductor All users C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
    Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. All users "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    Yes HKLM:Run SuiteTray Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
    No HKLM:Run SunJavaUpdateSched Oracle Corporation All users "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    Yes HKLM:Run SynTPEnh Synaptics Incorporated All users %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    No HKLM:Run WinampAgent All users
    No HKLM:Run YouCam Mirage All users
    No HKLM:Run YouCam Tray All users

    Here's the download link to the actual file: https://mega.co.nz/#!DUhmGSJL!ioPArGN7hMrOxtSkiWsQv-q_5wr5xAOOMOM0C7FPuzk
  9. Best answer
    Disable these in ccleaner

    They dont have to run

    Disable the ccleaner one in ccleaner. Options / monitoring

    You can run these manually

    No HKCU:Run ooVoo.exe All users

    No HKCU:Run Skype Skype Technologies S.A. All users "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

    It looks like this can use a lot of memory

    Yes HKLM:Run EgisTecPMMUpdate Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"

    You could probably update it manually

    Yes HKLM:Run EgisUpdate Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d

    Yes HKLM:Run GrooveMonitor Microsoft Corporation All users "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"

    Since bitdefender has been uninstalled delete this

    Yes HKLM:Run InstallerLauncher All users "C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\Installer.exe"

    Make sure you use their removal tool to remove the rest of it

    If you dont use MyWinlocker uninstall it

    It looks like this can slow booting into windows down

    Yes HKLM:Run OOTag Microsoft All users C:\Program Files (x86)\Acer\OOBEOffer\ootag.exe

    Yes HKLM:Run QuickTime Task Apple Inc. All users "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

    Yes HKLM:Run PLFSetI All users C:\windows\PLFSetI.exe

    No HKLM:Run SunJavaUpdateSched Oracle Corporation All users "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

    You can run these manually

    No HKLM:Run WinampAgent All users

    No HKLM:Run YouCam Mirage All users

    No HKLM:Run YouCam Tray All users
  10. Paul NZ said:
    Disable these in ccleaner

    They dont have to run

    Disable the ccleaner one in ccleaner. Options / monitoring

    You can run these manually

    No HKCU:Run ooVoo.exe All users

    No HKCU:Run Skype Skype Technologies S.A. All users "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

    It looks like this can use a lot of memory

    Yes HKLM:Run EgisTecPMMUpdate Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"

    You could probably update it manually

    Yes HKLM:Run EgisUpdate Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d

    Yes HKLM:Run GrooveMonitor Microsoft Corporation All users "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"

    Since bitdefender has been uninstalled delete this

    Yes HKLM:Run InstallerLauncher All users "C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\Installer.exe"

    Make sure you use their removal tool to remove the rest of it

    If you dont use MyWinlocker uninstall it

    It looks like this can slow booting into windows down

    Yes HKLM:Run OOTag Microsoft All users C:\Program Files (x86)\Acer\OOBEOffer\ootag.exe

    Yes HKLM:Run QuickTime Task Apple Inc. All users "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

    Yes HKLM:Run PLFSetI All users C:\windows\PLFSetI.exe

    No HKLM:Run SunJavaUpdateSched Oracle Corporation All users "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

    You can run these manually

    No HKLM:Run WinampAgent All users

    No HKLM:Run YouCam Mirage All users

    No HKLM:Run YouCam Tray All users




    Oh my gosh, thank you so much! This fixed everything! I think it was probably interference between Bitdefender and Avast! or MalwareBytes. I'm so glad I posted on the forum. :)
  11. Sweet good to hear that fixed it :)
  12. KingOfStone said:
    Paul NZ said:
    Well uninstall and whats in startup. Must be something in startup thats making it freeze. If safe mode is OK


    Yes HKCU:Run CCleaner Monitoring Piriform Ltd Mom and Dad "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
    No HKCU:Run Clownfish All users
    No HKCU:Run EA Core All users
    No HKCU:Run Facebook Update Facebook Inc. All users "C:\Users\Owner\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
    Yes HKCU:Run Google Update Google Inc. Mom and Dad "C:\Users\Mom and Dad\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    Yes HKCU:Run GoogleChromeAutoLaunch_E061FAE76D1092DEA1128C5CD65ABC51 Google Inc. Mom and Dad "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
    No HKCU:Run ooVoo.exe All users
    No HKCU:Run Skype Skype Technologies S.A. All users "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
    Yes HKLM:Run Acer ePower Management Acer Incorporated All users C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
    Yes HKLM:Run Acrobat Assistant 8.0 Adobe Systems Inc. All users "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    Yes HKLM:Run Adobe ARM Adobe Systems Incorporated All users "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    No HKLM:Run Adobe Creative Cloud Adobe Systems Incorporated All users "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
    Yes HKLM:Run AdobeAAMUpdater-1.0 Adobe Systems Incorporated All users "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    Yes HKLM:Run APSDaemon Apple Inc. All users "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    Yes HKLM:Run AvastUI.exe AVAST Software All users "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
    Yes HKLM:Run BackupManagerTray NewTech Infosystems, Inc. All users "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k
    Yes HKLM:Run EgisTecPMMUpdate Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
    Yes HKLM:Run EgisUpdate Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d
    Yes HKLM:Run GrooveMonitor Microsoft Corporation All users "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    Yes HKLM:Run InstallerLauncher All users "C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\Installer.exe"
    No HKLM:Run iTunesHelper Apple Inc. All users "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    Yes HKLM:Run LManager Dritek System Inc. All users C:\Program Files (x86)\Launch Manager\LManager.exe
    Yes HKLM:Run mwlDaemon Egis Technology Inc. All users C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe
    Yes HKLM:Run OOTag Microsoft All users C:\Program Files (x86)\Acer\OOBEOffer\ootag.exe
    Yes HKLM:Run PLFSetI All users C:\windows\PLFSetI.exe
    Yes HKLM:Run QuickTime Task Apple Inc. All users "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    Yes HKLM:Run RtHDVCpl Realtek Semiconductor All users C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
    Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. All users "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    Yes HKLM:Run SuiteTray Egis Technology Inc. All users "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
    No HKLM:Run SunJavaUpdateSched Oracle Corporation All users "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    Yes HKLM:Run SynTPEnh Synaptics Incorporated All users %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    No HKLM:Run WinampAgent All users
    No HKLM:Run YouCam Mirage All users
    No HKLM:Run YouCam Tray All users

    Here's the download link to the actual file: https://mega.co.nz/#!DUhmGSJL!ioPArGN7hMrOxtSkiWsQv-q_5wr5xAOOMOM0C7FPuzk


    from where u copied this text,
    same problem here and some times saying display driver has stopped working and recovered
  13. ccleaner in startup / bottom right you can save whats in startup
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