Logitech G502 Sensor Problem?

UvovSimon

Reputable
May 22, 2014
16
0
4,520
Hi, I just wanted to see if anyone is experiencing cursor jitters with the new Logitech G502.
I got this mouse today and while it is great, the cursor seems to really like to move around whenever i stop or even when the mouse is stopped.
No, I am not running at 12 000 DPI/CPI, I am running it at 2400.
I have re-tuned the surface many many times with this issue still present.
I am using Roccat Sense Meteor Blue as my mouse pad (not the best, I know), and have tried other surfaces (other mouse pads as well).
This issue is most obvious whenever I move my mouse quickly to one location, which results in the cursor moving there and dancing around a bit (jitters/small shaky cursor movement).
I am on the latest firmware and software.
Using windows 8.1, and have turned of acceleration.
I have tried switching between USB 2.0 and 3.0 ports (and different ports).
I just don't know what to do, and would like some advice, thank you.
 

dennisfyfe

Distinguished
Jul 19, 2010
20
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18,520
Hey dude. It's not stated here, but I'm assuming you've uninstalled the device driver from Windows (via Device Manager) and reinstalled the device, yes? If you have, then you've done all you can before contacting customer support. Hit up Logitech.com and go the Gaming section. You should see a chat window pop up that says, "Chat With a Gamer". Click the pop-up and talk to the agent. I used the service about an hour ago and they were very efficient.
 

UvovSimon

Reputable
May 22, 2014
16
0
4,520
Sorry for not updating this earlier; I have fixed the issue.
There was something wrong with the mouse itself and I got an exchange from where I bought it.
Didn't expect Logitech to have these kinds of issues.
I hope anyone who might be searching for these types issues to try to get an exchange as it might the hardware of the mouse.
Thank you anyways.
 

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