Voltage drop questions XFX R9 280X

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crabbypatties

crabbypatties

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Sep 6, 2014
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I have had some issues with my GPU shutting off randomly during gameplay. The problem seems to have pretty much corrected itself when i up the voltage on MSI afterburner a lil bit, from 1200 to 1225. Only the GPU crashes and drops signal to the monitor, PC is still running.

However it will still randomly shutdown when playing graphics heavy games, lately shadow of mordor. i suspect it is my PSU. Reason being is because the previous owner of my card(XFX R9 280X) states to have had zero issues with the card, nor did i have any issue with my previous card on a 500 watt psu and a Nvidia 550 Ti using the same build. Only thing i have done differently since getting the 280X is put in a 1000w coolmax PSU, which had ran the 550Ti ok without issue also before i switched to the 500w. Admittingly the 550Ti uses alot less juice so not sure it would stress this 1000w PSU like a 280X running DX11 games. I have since found out this 1000w coolmax is the very worse quality tiered PSU you can have as posted here: http://www.tomshardware.com/forum/id-1804779/power-supply-unit-tier-list.html

I was finally able to order a much better tiered PSU and expect it in a few days or so: http://www.newegg.com/Product/Product.aspx?Item=N82E16817139011

My question to you guys is this. Do you agree that it is likely a PSU problem since upping the voltage and lowering the core clock/mem clock has seemed to help lower the GPU crashes? If i leave everything at stock GPU shuts down almost immediately every time with games. Is there anyway to tell what causes a GPU crash that is lessened by the setting i have had to do?
 
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crabbypatties

crabbypatties

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Sep 6, 2014
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man i sure hope that ends up being the problem, because RMA'ing a transferred ownership GPU would be a real pain. I think i still can under the standard warranty if i have too, but i do believe the lifetime warranty was non transferable.
 
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crabbypatties

crabbypatties

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Sep 6, 2014
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well heck that is not the issue either, bah i am just about lost here now. Something is making this card just shutoff under load. Temps are good, computer stays on when this happens and card is only slightly better with a lil voltage boost and underclock of core/mem.
 
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crabbypatties

crabbypatties

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Sep 6, 2014
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im not sure it could have been i suppose. Serial number says it was purchased February of this year according to XFX history and i bought it last month fro ma auction seller. Not sure what the previous owner did with it but i am not happy at all. I wont be buying from that site again, least not in computer components parts unless it is newegg or tigerdirect something like that. Now i got to RMA this thing myself it looks like. I did prime95 over night with no errors in CPU and memtest86+ today with no trouble. Seems like the card is just dying, it cant handle factory load at and almost immediately dies with a lil bit of over clock. here is the last 10 seconds of GPU-Z logs right before it shut down yesterday after a benchmark with slight OC, it does nearly the same with underclock just takes a tad longer:
Date , GPU Core Clock [MHz] , GPU Memory Clock [MHz] , GPU Temperature [°C] , Fan Speed (%) [%] , Fan Speed (RPM) [RPM] , GPU Load [%] , Memory Usage (Dedicated) [MB] , Memory Usage (Dynamic) [MB] , 12V [V] , VDDC [V] , MVDDC [V] , VDDC Current [A] , VDDC Current In [A] , VRM Temperature 1 [°C] , VRM Temperature 2 [°C] ,

2014-10-27 18:43:58 , 1100.0 , 1500.0 , 45.0 , 50 , 1906 , 24 , 0 , 197 , 12.16 , 1.195 , 1.500 , 47.3 , 4.7 , 42 , 42 ,

2014-10-27 18:43:59 , 1100.0 , 1500.0 , 45.0 , 50 , 1906 , 24 , 0 , 196 , 12.16 , 1.189 , 1.500 , 53.0 , 5.1 , 42 , 42 ,

2014-10-27 18:44:00 , 1100.0 , 1500.0 , 45.0 , 50 , 1900 , 24 , 0 , 196 , 12.16 , 1.188 , 1.500 , 48.8 , 5.3 , 43 , 42 ,

2014-10-27 18:44:01 , 1100.0 , 1500.0 , 45.0 , 50 , 1897 , 24 , 0 , 186 , 12.16 , 1.195 , 1.500 , 43.0 , 4.9 , 43 , 42 ,

2014-10-27 18:44:02 , 1100.0 , 1500.0 , 45.0 , 50 , 1904 , 24 , 0 , 186 , 12.16 , 1.195 , 1.500 , 47.8 , 4.7 , 43 , 42 ,

2014-10-27 18:44:03 , 1100.0 , 1500.0 , 45.0 , 50 , 1906 , 24 , 0 , 186 , 12.16 , 1.199 , 1.500 , 39.3 , 3.8 , 43 , 42 ,

2014-10-27 18:44:04 , 1100.0 , 1500.0 , 45.0 , 50 , 1906 , 22 , 0 , 186 , 12.16 , 1.191 , 1.500 , 55.8 , 5.3 , 43 , 42 ,

2014-10-27 18:44:05 , 1100.0 , 1500.0 , 45.0 , 50 , 1905 , 22 , 0 , 186 , 12.16 , 1.193 , 1.500 , 41.8 , 5.2 , 43 , 42 ,

2014-10-27 18:44:06 , 1100.0 , 1500.0 , 45.0 , 50 , 1906 , 22 , 0 , 186 , 12.16 , 1.193 , 1.500 , 39.0 , 3.9 , 43 , 42 ,

2014-10-27 18:44:07 , 1100.0 , 1500.0 , 45.0 , 50 , 1906 , 22 , 0 , 186 , 12.16 , 1.189 , 1.500 , 38.5 , 4.2 , 43 , 42 ,

2014-10-27 18:44:08 , 1100.0 , 1500.0 , 45.0 , 50 , 1902 , 22 , 0 , 187 , 12.16 , 1.199 , 1.500 , 35.3 , 3.7 , 43 , 42 ,

 
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XFX_Support

XFX_Support

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Aug 11, 2014
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Hey Crabbypatties,

RMAing a transferred GPU can be difficult, but it should still fall in the 2 year standard warranty. I can help get this RMA'd and tested for you. Please PM me or create a ticket at xfxsupport.com and PM me the ticket #.

Thank you
 
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