New PC Won't boot - Shop says faulty G1 GTX970

iiineurotic · Oct 26, 2014

Hi All,

Purchased a new PC yesterday from a PC store and had them build it yesterday, everything ran great overnight, turned the power off today at the wall and It would not start. So everything was working.

Tried everything, got it to start (fans spinning in the PC) however no KB, mouse lights or display, took it back to the shop and they first thought it was PSU, then MB and then finally the G1 GTX970. They tested the card in another PC and it just beeped, however my PC did show the same issue using onboard one or twice,

CPU: Intel Core i5-4690
Cooler: Coolermaster Hyper 212 evo
MB: Asrock H97 Performance
RAM: 16G Kit 1600 (8Gx2) G-Skill Ripjaws-X
Storage: Intel 730 - 240GB
Storage: Seagate Barracuda 2TB – $92
GC: Gigabyte G1 GTX970
Case: Frantic Mid 2
PSU: Seasonic 550w
Optical: Samsung SH-224DB/RSBS

So they tested another PSU, new Mobo also tested with the GTX970 outside the case and it worked, so its intermittent.

Anyone shed any light? its at the shop now awaiting a new GTX970 next week, but they arent sure they can get the G1

Any chance this could be CPU, Ram, Case?

i7Baby · Oct 26, 2014

If the card doesn't work in another PC then its a dud. Wait till they get a replacement card and then see if you have other issues.

iiineurotic · Oct 26, 2014

Thanks, yeah hopefully they can get the same G1 card.

I was sure it didnt work when it was tested once onboard aswell, but cant be sure.

DelroyMonjo · Oct 26, 2014

If the shop built if for you they should give you a working PC for the price you agreed upon. It's THEIR problem to fix!

iiineurotic · Oct 26, 2014

THanks all,

Just not sure what to do if they can't get the G1, not sure if I should go with a downgrade, or take PC and get another G1 myself.

Anyone confirm a G1 works on the asrock?

i7Baby · Oct 26, 2014

all cards work on all mobos.

iiineurotic · Oct 26, 2014

Well just spoke to the shop, and now im a little concerned.

They are testing my PC further, and put my original card, back in my PC and it worked, turned on and off 8 times with no issues.

He said when they tested my card in another PC yesterday when it failed, it may have been incompatible, and now they are wondering if my Asrock H97 Perf is incompatible with the G1.

So they are testing more now, so far,

Tested with another PSU – Same issues
Tested with another Asrock H97 Mobo – Same issues
Tested with HDD and without – Same issues
Tested with GTX780 – No issues seen

i7Baby · Oct 26, 2014

Its not an incompatability issue. Its a matter of a faulty component. They need to try a different 970 in it.

iiineurotic · Oct 26, 2014

Thanks, they dont have one thats issue, and still dont seem to think it is. Frustrating

iiineurotic · Oct 26, 2014

Shop called they have it running with a gb z97hd3

Is this an ok replacement, seems wierd but with no bios update it works on asrock, after it fails

DelroyMonjo · Oct 26, 2014

Fair enough trade, I guess. You got a Z97 mobo instead of a H97 mobo. As long as you're satisfied...

i7Baby · Oct 26, 2014

Its not much of a z97 mobo though - http://www.expertreviews.co.uk/motherboards/1400367/gigabyte-ga-z97-hd3-review

The ASRock got a better review - http://www.pcgameware.co.uk/reviews/motherboards/asrock-fatal1ty-h97-performance-motherboard-review/

DelroyMonjo · Oct 26, 2014

Well, I use ASrock mobo's myself, but what are ya' gonna' do, stomp your feet and whine that an apparently incompetent computer shop can't do a simple fix? Just make sure you have all the receipts and fill out the online warranties.

iiineurotic · Oct 26, 2014

Im not to familiar with them at all

I wont be doing any OC on the chip and no OC on the GC, 4690, gtx970, ssd.

Will only probably add a video capture device later on, Will this mobo do the trick, and will the GC run at the same speeds as usual?

DelroyMonjo · Oct 26, 2014

I feel confident that the Gigabyte mobo will be fine. I have a 3 yr old Gigabyte mobo I got with an Intel i5-2400 which had a factory recall on the mobo (because of the Intel chipset, not the board) and it's still running just fine today.

iiineurotic · Oct 26, 2014

I called the shop

I can also choose a z97x gaming 3 or 7, I have to pay a bit more, but if its not cheap quality, im happy to.

Any tips

iiineurotic · Oct 26, 2014

i chose z97x gaming 7

i7Baby · Oct 26, 2014

That'll be fine.

junkeymonkey · Nov 14, 2014

all cards work on all mobos.--- Its not an incompatibility issue

then why are folks needing to get bios updates if they can even get one for these cards to work??? with the uefi bios the manufacture now has control over what hardware you can use on there board not you anymore... its so bad now I don't even trust if a new 900 card would work out of the box for me t I seen 3 guys with x68 boards that cant get the cards to work at all but tested the cards and seen that there good

junkeymonkey · Nov 14, 2014

heres a example ''Hey just letting you guys know I updated my bios and it has solved the problem. I had a 2012 version of bios its now a 2013 version''

http://www.tomshardware.com/answers/id-2323173/noob-gpu-installation-problem-gtx970-strix.html

so if they feel like they want to update you for new hardware your good if they don't your stuck and buy there new board that mite ????

New PC Won't boot - Shop says faulty G1 GTX970

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