Hi guys, I'm not very good with technology so any help or information would be greatly appreciated!
My laptop started to hang last week but it only happened a couple of times and I think that was cause of overheating and also cause I was running autocad, but I thought to add it in cause it may be related or helpful to solving the problem?
So yesterday the whole screen pixelated while I was on Chrome surfing with YouTube on, nothing else was open. It pixelated, hanged and the screen shut off after a few seconds. However the fan was still running so I'm thinking maybe it went off to sleep mode? Also, the music stalled and stopped a few seconds after the screen went blank.
Today the same thing happened but it happened 3 times throughout the day. I went on a few forums and discussions about similar situations and it seems like it might be some sort of fault with the graphics card? I didn't update or do anything to the software, just been using it as I have been for the past few years. can anyone shed some light with what's going on with my laptop and what I should do to fix it?
These are the pictures I managed to snap in between when the pixels came on and the screen going blank:
http://tinypic.com/r/magrbb/8
http://tinypic.com/r/2dc5rbt/8
http://tinypic.com/r/r2sxo4/8
Once again, any help would be greatly appreciated and thank you so much in advance for your patience and advice!
I'm using a Dell Studio 1558 with an ATI Mobility Radeon HD 5400 Series running on an intel i7 core.
My laptop started to hang last week but it only happened a couple of times and I think that was cause of overheating and also cause I was running autocad, but I thought to add it in cause it may be related or helpful to solving the problem?
So yesterday the whole screen pixelated while I was on Chrome surfing with YouTube on, nothing else was open. It pixelated, hanged and the screen shut off after a few seconds. However the fan was still running so I'm thinking maybe it went off to sleep mode? Also, the music stalled and stopped a few seconds after the screen went blank.
Today the same thing happened but it happened 3 times throughout the day. I went on a few forums and discussions about similar situations and it seems like it might be some sort of fault with the graphics card? I didn't update or do anything to the software, just been using it as I have been for the past few years. can anyone shed some light with what's going on with my laptop and what I should do to fix it?
These are the pictures I managed to snap in between when the pixels came on and the screen going blank:
http://tinypic.com/r/magrbb/8
http://tinypic.com/r/2dc5rbt/8
http://tinypic.com/r/r2sxo4/8
Once again, any help would be greatly appreciated and thank you so much in advance for your patience and advice!
I'm using a Dell Studio 1558 with an ATI Mobility Radeon HD 5400 Series running on an intel i7 core.
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