Is my Hard Drive failing or something else

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SP33

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Oct 28, 2014
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4,510
I have been experiencing some strange freezing lately, programs will freeze but my mouse still works. Nothing responds if I click on it but my computer will unfreeze itself after a few minutes. This happens every so often but not enough for me to troubleshoot it effectively. I used CrystalDiskInfo and HD Tune to see the health of my hard drives and my storage HD looks like it has a few issues. Is my hard drive failing? Also could my system hangs be caused by this hard drive?

I have an SSD with Windows installed on it and programs installed on my storage drive(accused of failing).
I have ran memtest86+ for ~1hour (1 pass) with 0 errors, I didn't want to run it for hours if it is possibly something else.

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Solution
Boogieman_WD
Hey SP33. It doesn't look good. First I would suggest that you backup your important data. When bad sectors star to occur, they will continue until the drive eventually fails completely. From what I see the drive you tested is a 1TB WD Black drive. Those drives have a 5-year limited warranty and I would suggest that you contact our customer support to see if you can RMA. Here's the link for it: http://support.wdc.com/contact/index.asp?wdc_lang=en
Before calling them you could go ahead and test the drive with DLG (Data Lifeguard Diagnostic software), because the data from it will probably be required.
Here's a link for DLG: http://support.wdc.com/product/install.asp?groupid=810
I'd suggest you run both tests - Quick and Extended

Hope...
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SP33

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Oct 28, 2014
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4,510


AMD Phenom II X6 1100T Black Edition Thuban 6-Core 3.3GHz-3.7GHz
ASUS M4A88TD-M/USB3
G.SKILL Sniper 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333
MSI NVIDIA GeForce GTX 760
Corsair TX750W
(OS) OCZ-Vertex3 60gb
WD Black 1TB

I have up to date ESET Smart Security
 
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Boogieman_WD

Boogieman_WD

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Jul 31, 2014
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Hey SP33. It doesn't look good. First I would suggest that you backup your important data. When bad sectors star to occur, they will continue until the drive eventually fails completely. From what I see the drive you tested is a 1TB WD Black drive. Those drives have a 5-year limited warranty and I would suggest that you contact our customer support to see if you can RMA. Here's the link for it: http://support.wdc.com/contact/index.asp?wdc_lang=en
Before calling them you could go ahead and test the drive with DLG (Data Lifeguard Diagnostic software), because the data from it will probably be required.
Here's a link for DLG: http://support.wdc.com/product/install.asp?groupid=810
I'd suggest you run both tests - Quick and Extended

Hope that helps.
Boogieman_WD
 
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Solution
S

SP33

Reputable
Oct 28, 2014
10
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4,510


Thanks, I will back up as soon as possible.
I just tried running the quick test and I received this error:
Quick Test on drive1 did not complete!
Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test)
SMART self-test did not complete on drive 1!
Click to expand...

Should I continue to try the extended test?
 
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snowctrl

snowctrl

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Sep 10, 2013
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Ok, go with what Boogieman_WD said then
 
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S

SP33

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Oct 28, 2014
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Thanks for your help.
Would you say a failing hard drive is a cause of this kind of freezing? Just wondering if I need to continue my search beyond the hard drive after it is replaced.
 
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Boogieman_WD

Boogieman_WD

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Jul 31, 2014
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Well it's not uncommon that this could be caused by a failing drive, especially if you run programs installed on it. I suggest that you disconnect it and run the computer only with your SSD connected to the computer and see if the issue goes away.



Go ahead and try the extended test as well to see what it shows, although the drive is definitely failing.
After that go ahead and contact customer support.

Good luck with your drive.
 
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SP33

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Oct 28, 2014
10
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4,510


So far it looks as if the hard drive is definitely causing this. I am doing an extended test with Data Lifegaurd and I am getting regular hangups if I can call them that; Half the system responds and half doesn't but I'm able to type this while it is stuck. The current sector stays at the same number and the estimated time goes up until it "unfreezes". I decided to look at Windows Event Viewer and it is spamming "The device, \Device\Harddisk0\DR0, has a bad block." every minute. So I have very high hopes once I replace this drive everything will go back to normal.

[UPDATE]
After the extended test completed it said there were bad sectors which could possibly be repaired. I clicked repair and now HD Tune is only showing 75 unstable sectors rather than the 190 I had before. We will see if any freezing still occurs. How critical is it to get a new hard drive at this point?
 
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Boogieman_WD

Boogieman_WD

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Jul 31, 2014
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You should go first with customer support to see if you can RMA the drive. About replacing it - if I were you I wouldn't count too much on the one you have right now. As I mentioned, even if it was able to relocate some of the bad sectors so that they are not used while storing data, whenever bad sectors start to occur this process will continue and it would lead to the hard drive dying eventually. It might take a few days, a week or even months, but my suggestion is that you don't rely on that HDD, especially if your computer keeps freezing because of it. And yes, it looks like the problems with the PC freezing is because of it. And just to be on the safe side, if for some reason you decide to keep using it - please don't store any important data on it.
 
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SP33

Reputable
Oct 28, 2014
10
0
4,510


Thanks for all the help. It is definitely still degrading. A few hours later now and it already increased up to 89 unstable sectors. I will see about getting it replaced I am just skeptical about sending it in and after it gets refurbished then sent to someone else they being able to recover my data. I don't have too sensitive of data on here but it's just peace of mind really. Rest assured if I do not RMA or am not able to, when I buy a new HD it will still be Western Digital. As for my data it's safe on my external hard drive already.
 
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Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
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You have nothing to worry about. If you RMA everything on this drive will be wiped out and non of the data will be recoverable. So if it comes to that, before you send the drive back, you could run Full Erase from DLG, (write zeros) so that you feel more comfortable, but rest assured that either way no one will be able to get to any of the data on the drive. :)
 
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