Computer is restarting recently after installing a new GTX 980 GPU.

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zach-lee0112

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So I recently upgraded my GPU from the MSI Nvidia GTX 770 2GB GPU to the MSI Nvidia GeForce GTX 980 4GB GPU. After installing this card my computer will power down after an hour or so of playing a game on my pc. Wondering if anyone can diagnose why and if there's a solution?

Here's the rest of my PC specs;

1TB Western Digital BlackHard Disk Drive x2

Cooler Master Hyper TX3 EVO CPU Cooler

Samsung 840 Series (256GB) Solid State Drive

Corsair AX760 Professional Series 760 Watt ATX Power Supply

Intel Core i5-4670K Haswell Socket 1150 CPU

Corsair CML8GX3M2A1866C9R Vengeance Low Profile 8GB RAM (2x4GB)

Asus VG278HE 27" LED Widescreen Monitor

MSI Z87-GD65 ATX Motherboard

Cooler Master HAF X USB 3.0 XL ATX Case

Thank you
 
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clutchc

clutchc

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Normally, that would indicate a possible bad or weak PSU. But yours is a high quality, strong unit. So I doubt that is the issue. If it only happens with the new 980 and not if you put the 770 back in, I would have to assume a bad card.
 
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jokebook

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Clutch seems on the right track here. If the "ONLY" thing you have changed is the video card then it would normally be it or the PSU. You have to consider if ANYTHING else has changed on your machine. Were you tweaking anything in preparation of your new card?

Put the 770 back in the machine and see if you still experience stability issues.
 
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zach-lee0112

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I wasn't tinkering with anything however when I first installed it I had a lot of trouble with the connectors from the PSU to the card itself. As my PSU even though it's good quality might I need a higher watt?
 
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junkeymonkey

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I thought the 900 cards were more power efficient ?? so you would think the strain on the osu would be less ??? from NVidia ---

gtx 770--
Thermal and Power Specs:

98 CMaximum GPU Temperature (in C)


230 WGraphics Card Power (W)


600 WMinimum Recommended System Power (W)


One 8-pin and one 6-pin

gtx 980

Thermal and Power Specs:

98 CMaximum GPU Tempurature (in C)


165 WGraphics Card Power (W)


500 WMinimum System Power Requirement (W)


2x 6-pins
 
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zach-lee0112

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It's very possible it could be a bad card however I can't help feeling that it's something to do with my rig
 
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jokebook

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You have to narrow down issues which is why I asked if you had changed ANYTHING other than the video card.

Check the power connection on the back of your computer did it come loose when you moved your machine to install the new card? Heck did any power connections come loose because you moved the machine, check the wall outlet too.

Shutdowns or restarts are "usually" associated with

1) Poor RAM
2) Poor Power
3) Overheating

The only way to isolate if you have a bad card is to put the 770 back in and see if you experience the same problems.
 
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junkeymonkey

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I would help more but I cant see going to the msi site and torture myself trying to read or look up something on it with all that crazy hyped up coloring and hard to read due to the hyped up colors of it all , what a mess its like the support is covered up by all the hype .. wow
 
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junkeymonkey

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what I was wanting to see if theres a bios update to support new gpu's

I don't guess I ever had to update a bios to get support for a vid-card , but I have seen threads claiming this [????] I mean are vid-cards getting like cpu's and will only support cetin cards as they see fit at the time ???

bios 1.5 says--
- Improved VGA compatibility.

http://us.msi.com/support/mb/Z97_GAMING_7.html#down-bios


the bad part is seeing all the msi bios flashing issues around here at toms these days
 
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clutchc

clutchc

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That is true. The new Maxwell GPUs have an issue with some legacy MBs and non-UEFI BIOSs. But if the OP has video, then that would seem to mean the card is recognized. And the problem, as I understand it, is that the PC will shut down while stressed.
 
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junkeymonkey

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looking over his parts list it should be just plug and play but as you said he has not talked about how the 770 worked as of yet so seeing it a more power demanding card it would be hard to fault his system if it was working fine with out issues

one thig I wonder if he first uninstalled the NVidia drivers and got back on the windows standard vga driver then shut down and swapped out the cards and reinstalled the drivers ,or did he just swap out the cards thinking it was NVidia it will be good ???
 
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